Heimaey Luxury Vacations

Room was clean and spacious! Everyone was so pleasant to work with and the location couldn’t be beat!

The hotel was perfect for our honeymoon! The staff went out of their way to make sure everything was amazing and left a complimentary note and gifts in our room. The views were stunning and nice and private. The breakfast was so tasty and great having it in our room. All the staff were so helpful, suggesting places to visit and sorting out anything we needed. Would definitely recommend!

Very good customer service and the room was always kept clean and tidy.

Amazing services and the staff was very helpful and really nice throughout our stay thank you again and will definitely try to book if we come back here again :)

Perfect location just a 10 minute walk from the bus station and the rest of town. Super clean apartment with everything we needed. When we arrived the cleaners were still there. She was very helpful and kind. The communication from the property management could have been better. Otherwise it was fantastic and will recommend to friends and family staying in Reykjavik.

This really did not look, feel, or operate like a 5 star hotel. Rooms are not soundproofed and have wood floors so light sleepers beware. The design of the rooms was advertised as a selling point but the room was quite bare and felt like any other Marriott. In the bathroom, the shower is not separated at all from the rest of the bathroom (no glass, wall, or curtain), so water gets everywhere (and we were careful to try to keep the floor dry). It's literally a shower head right next to the toilet -- such an ill-conceived, poorly-arranged setup. The restaurant had a somewhat limited menu and the staff, though pleasant, were awfully forgetful. We had to ask for the bill 3 times and one of the dishes I ordered never arrived. You have to pay to access the spa, which is a strange policy that I've never encountered at another hotel (and I've traveled to 25+ countries). The staff were the highlight of the stay as they were all quite friendly, but the property and amenities are overrated and woefully overpriced. You can get the same service and much nicer rooms at the hilton for literally half the price. Also, the entrance to the hotel is at the back of the building and many tours aren't able to pick you up there, so you'll have to walk to a bus stop for many pickups.

Great hotel in perfect location. Easy access to everything. Hotel spotless, very unique and comfortable. Staff were amazingingly helpful. Not the best variety of breakfast but great quality of what was offered.

Very good customer service and the room was always kept clean and tidy.

The Grandi was great. My only complaint is that I wish they had more options at breakfast.