Otways Honeymoon Vacations

Apartment was fully equipped. However minimal lighting in kitchen and no clean up broom( was given after asking but fit for a child). As there is a kitchen, a normal broom and/or vacuum is required to keep apartments clean. Otherwise, everything else was perfect.

Room clean lack of cooking utensils and an oven rack Reception staff pleasant to deal with

Room was ok all in all, however, unlike seen on the pictures, it was on one of the lower floors with no view, overshadowed by all the tall buildings around. In the bathroom there was a doorstop with very sharp edges in the middle of the room - sliced off a piecd of toe on the very first day. The dishes all needed a good clean too. Great location though if you want to be in the CBD

Facility is beautiful but hall noise kept me awake snd ventilation was not working to cool room at constant temp. Staff is great

Customer service is in a league of its own, the staff are all happy, professional and welcoming, from the reception staff to the staff working in the bistro. Great location and easy to get around. The rooms are starting to show their age though, especially the bathrooms, however great hotel and will definitely come back.

Front desk staff placed many others in rooms ahead of us in spite of early checkin on the reservation. House keeping missed cleaning my room one day, and poorly cleaned it on another day. The concierge and bellman were very accommodating. I would not stay here again.

Facility is beautiful but hall noise kept me awake snd ventilation was not working to cool room at constant temp. Staff is great

Reception staff were great and the room was fantastic

Room clean, amenities were lacking but staff brought various things up when I asked.

TOC was excellent, beautiful building, spacious suite with some fun personalisation, and the staff were friendly professional and welcoming, highly recommended, will stay here again 😊

Facility is beautiful but hall noise kept me awake snd ventilation was not working to cool room at constant temp. Staff is great

Easy check in, thanks Jennifer for your kind assistance.

Facility is beautiful but hall noise kept me awake snd ventilation was not working to cool room at constant temp. Staff is great

TOC was excellent, beautiful building, spacious suite with some fun personalisation, and the staff were friendly professional and welcoming, highly recommended, will stay here again 😊