Costa Verde Golf Vacations

The pool is very small which results in it becoming dirty very quickly however staff are quick to clean it if you ask them. The location was 10/10 if you don't want to be in a busy area but still have a great beach and good restaurants near by, I felt very safe here and the staff were extremely friendly. The only thing missing for us was a balcony in the room but the hotel has none so that is fine. Would recommend and would stay again! Obrigado

Dear, This is a formal complaint regarding my stay at this hotel with my husband John Koenig. From the first night, the air conditioning in our room did not work properly, which resulted in a terrible night's sleep. We request Maintenance, but the problem persisted. Then, I was given the option to see another room, but the situation remained the same: the air conditioning did not work properly in the two rooms offered, I was relocated again to a third roomWhere the A/C worked a Little better than all the others. However, this room was visibly inferior to what I had booked: the bed is smaller, the room is smaller and the closet is also significantly reduced. In addition, the bathroom has no space inside the shower area to put our items and everything was scattered on the floor. This change represented a clear loss of comfort and does not meet the expectations or conditions of the reservation I made. with my husband, who is American, and our goal was to experience and show the best of Rio de Janeiro. Unfortunately, the experience with the hosting was frustrating and does not match the expected standard. Both my husband and I are wondering if this represents the best that this hotel in Rio de Janeiro has to offer. We shouldn't have faced this kind of problem during our long-awaited vacation in RJ. We are very unhappy, because in addition to the inconvenience caused by room changes, we did not have an effective solution. We were extremely pleased with the exceptional service of

Courteous staff. Spacious room. Good breakfast.

Hosts at restaurants need to be more polite

Courteous staff. Spacious room. Good breakfast.

Hosts at restaurants need to be more polite