Ko Ngai Cheap Vacations

Room was clean. Staff was very kind.

Room was amazing, we really enjoyed our stay!

We had a lovey stay at the hotel, it just needed updating. The breakfast was brilliant and the location was fantastic, perfect side to watch a sunrise and very short walk to watch it set on the West side. Rooms were the small problem, it just needs investment as all a little dated. Staff were incredibly helpful and lovely.

All staff members worked exceptionally hard. One person managed all duties, including driving the shuttle, housekeeping, concierge services, and luggage transportation. The restaurant team was consistently unaware of our VIP discount and encountered repeated issues. Towels were limited, old, smelled bad, and torn, which is uncharacteristic of a VIP hotel listed on Expedia. We used Expedia for our two-week stay, but this hotel was the worst option. The tour arranged by the hotel was also disappointing—unable to see what we paid for. On the last day, the tour agent tried to charge us 500 baht for a Grab ride to the airport, although it only cost us 300 baht via our app. We expected these services to be reliable and honest.

Had to wait an hour for our room to be ready, staff are overly friendly, lamp in room wasn’t working so had techs in the first hour we had checked in then again Amazon prime wouldn’t work and the techs were in our room hours and couldn’t fix it. Pools are not heated so couldn’t even swim in them and blocked from any sun. Also wouldn’t allow us to pay for a later checkout as our flight home is 9pm we wanted to checkout 4pm and couldn’t so spent hours waiting around outside before our transfer

The staff is fantastic! The property Awesome and beautiful!! The rooms are villa style each on a hill going down to the beach!! The pool is beautifuland the whole setting!! We came back afyer going to Phi Phi and they store our luggage, we had a Welcome back towel gift on the bed (so thoughtful). Food is delicious! Just be aware that there are stairs everywhere because of the hill but that is what makes it beautiful!! One of the best hotels we stayed in our South East Asia trip!!

Room was clean. Staff was very kind.

Room was amazing, we really enjoyed our stay!