Ko Ngai Cheap Vacations

Excellent staff and grounds breakfast was terrific with many choices

Room was amazing, we really enjoyed our stay!

We had a lovey stay at the hotel, it just needed updating. The breakfast was brilliant and the location was fantastic, perfect side to watch a sunrise and very short walk to watch it set on the West side. Rooms were the small problem, it just needs investment as all a little dated. Staff were incredibly helpful and lovely.

All staff members worked exceptionally hard. One person managed all duties, including driving the shuttle, housekeeping, concierge services, and luggage transportation. The restaurant team was consistently unaware of our VIP discount and encountered repeated issues. Towels were limited, old, smelled bad, and torn, which is uncharacteristic of a VIP hotel listed on Expedia. We used Expedia for our two-week stay, but this hotel was the worst option. The tour arranged by the hotel was also disappointing—unable to see what we paid for. On the last day, the tour agent tried to charge us 500 baht for a Grab ride to the airport, although it only cost us 300 baht via our app. We expected these services to be reliable and honest.

Room was clean. Staff was very kind.

Had to wait an hour for our room to be ready, staff are overly friendly, lamp in room wasn’t working so had techs in the first hour we had checked in then again Amazon prime wouldn’t work and the techs were in our room hours and couldn’t fix it. Pools are not heated so couldn’t even swim in them and blocked from any sun. Also wouldn’t allow us to pay for a later checkout as our flight home is 9pm we wanted to checkout 4pm and couldn’t so spent hours waiting around outside before our transfer

We had the most amazing stay at the hotel. Our first Christmas away and it sure won’t be the last. The hotel had it all, a great variety of activities and facilities to use - great gym, pools and beach club. The staff were great and so friendly, especially Alex who made us feel very welcomed!

Room was clean. Staff was very kind.

We had a lovey stay at the hotel, it just needed updating. The breakfast was brilliant and the location was fantastic, perfect side to watch a sunrise and very short walk to watch it set on the West side. Rooms were the small problem, it just needs investment as all a little dated. Staff were incredibly helpful and lovely.