South East Division All inclusive Vacations

Friendly staff, clean room…10/10, highly recommend.

I complained with the manager of the hotel and housekeeping for the poor management of my request to clean my room after the toilet got clogged. 9 am I requested to have the room clean (while we are out of the hotel) but returned to the hotel at around 2PM and the room was not cleaned yet. I called like 4 times and everytime I called, I was told that the cleaner is on its way (1st call was told it will only take 15-20 minutes) and took about an hour until after I complained that the cleaner arrived. When I spoke with another housekeeper on line and the manager I was told that all my earlier calls were not recorded (which explained why the room was not cleaned and the follow up cleaner never arrived). Its very frustrating.

Eveything was perfect. I have stayed at alot of places in vegas and this was well worth the money. Will stay again.

Great staff and clean room

Every time we travel to NYC we stay here. Staff and location are perfect. Everything is walkable and safe. Lobby bar is a hoot and the breakfast is excellent. Rooms are a good size, clean and upscale.

I complained with the manager of the hotel and housekeeping for the poor management of my request to clean my room after the toilet got clogged. 9 am I requested to have the room clean (while we are out of the hotel) but returned to the hotel at around 2PM and the room was not cleaned yet. I called like 4 times and everytime I called, I was told that the cleaner is on its way (1st call was told it will only take 15-20 minutes) and took about an hour until after I complained that the cleaner arrived. When I spoke with another housekeeper on line and the manager I was told that all my earlier calls were not recorded (which explained why the room was not cleaned and the follow up cleaner never arrived). Its very frustrating.

Eveything was perfect. I have stayed at alot of places in vegas and this was well worth the money. Will stay again.

Every time we travel to NYC we stay here. Staff and location are perfect. Everything is walkable and safe. Lobby bar is a hoot and the breakfast is excellent. Rooms are a good size, clean and upscale.

Friendly staff, clean room…10/10, highly recommend.

Arriving, I struggled to get my luggage up the steep stairs & was surprised that the guy at the top, who was standing there watching me, didn't offer to help. He opened the door & that was the extent of it. I was told my room would be ready in less than an hour so when an hour came & went I checked in again at the front desk and the young man immediately said it wasn't ready yet. I then decided to sit in the lobby instead of out by the pool, and within a minute, the room magically became ready. Overall the rooms are nice and huge and Laura was great at resolving an issue with an employee looking into my window. It would have been nice to have someone mention the ipad turned off all the lights, I fumbled around way too long looking for switches that didn't exisit. I was surprised at how many kids were playing in the pool morning noon & night considering it felt like a more adult/boutique vibe hotel. I didn't feel like I could swim and relax. The breakfast cost is very high, and the eggs in my omelet were overcooked. It came with a side of bacon, but instead, the chef put it in my omelet, and it was chewy. The sweet paprika overwhelmed the side of potatoes so overall I ate about 3 bites and left the rest. $68 later after a $12 cup of coffee & tip I came away vowing never to eat there again. Upon departure, I again wrestled my luggage downstairs by the pool as an employee who had a vacuum in the walkway didn't offer to help. Overall, I'd say the service was poor for the price.

Le Labo bath products are tip top.

The hotel smells amazing ( so good I had to comment about it) the staff was welcoming, the app is easy to use and the pool is beautiful. This is my first time staying here and I would stay next time I visit

Very clean, staff was excellent. Enjoyed our stay immensely. Highly recommend

Room was dirty, mold in the showers, no access to a refrigerator in the room. The hotel itself was nice but we were not pleased with the room at all.