Lake Como All inclusive Vacations

The positives: - the staff at check-in was great. they helped us arrange transportation for that night and gave recommendations for the area we were going to. - the rooftop restaurant had a beautiful view of the lake - the included amenities were amazing And, the negatives: - we originally booked a king room but was assigned 2 queen. normally fine but we had told reservations in advance that we were traveling with a small child and needed a king. Instead we all had to squeeze into the queen to be sure he wouldn’t fall - the fire alarm went off multiple times during our stay including once at 7am and 3 times in one day, creating a stressful experience especially with a small child - the location. it’s right on the lake and closely between tremezzo and menaggio. on paper, this would be great but the hotel is along busy roads, Ubers are non-existent, taxis very limited. - the concierge is unreliable unless you’re right in front of them. every time we booked transportation over the phone, we were never confident that a ride was really secured. one night we got stuck in a downpour, waiting anxiously for our car and was trying to find a taxi, when the hotel car came unexpectedly. before checkout, we booked a car to the train with guest experience. it wasn’t booked and we had to spend 290euro last minute to just barely make the train. if you are staying on property all the time, it’s a nice hotel with great amenities. otherwise, it doesn’t live up to a luxury experience

The positives: - the staff at check-in was great. they helped us arrange transportation for that night and gave recommendations for the area we were going to. - the rooftop restaurant had a beautiful view of the lake - the included amenities were amazing And, the negatives: - we originally booked a king room but was assigned 2 queen. normally fine but we had told reservations in advance that we were traveling with a small child and needed a king. Instead we all had to squeeze into the queen to be sure he wouldn’t fall - the fire alarm went off multiple times during our stay including once at 7am and 3 times in one day, creating a stressful experience especially with a small child - the location. it’s right on the lake and closely between tremezzo and menaggio. on paper, this would be great but the hotel is along busy roads, Ubers are non-existent, taxis very limited. - the concierge is unreliable unless you’re right in front of them. every time we booked transportation over the phone, we were never confident that a ride was really secured. one night we got stuck in a downpour, waiting anxiously for our car and was trying to find a taxi, when the hotel car came unexpectedly. before checkout, we booked a car to the train with guest experience. it wasn’t booked and we had to spend 290euro last minute to just barely make the train. if you are staying on property all the time, it’s a nice hotel with great amenities. otherwise, it doesn’t live up to a luxury experience