Werdenfelser Land All inclusive Vacations

I had to cancel 2 nights of a 4 night reservation and they were very gracious and returned 2 nights charges.

Staff was awesome and helpful

Pretty much in the middle of Little Italy with Chinatown and Soho within easy walking distance. Comfortable rooms, very comfortable beds. We had a balcony room that gave us great views over the streets below.

Wonderful stay! Looking forward to my next visit

The ice machine on our floor was inoperable and I asked for access to another floor so I could use their ice machine. I was initially told that I would be given access to another floor but just had to go to the front desk to ask for my key card to be re-keyed. But when I did that, I was given a different answer that all ice machines on all 56 floors of the hotel were not working. That seems very hard to believe. What the front desk told us was that we had to go to the coffee shop and ask them for Ice to fill our bucket. We had to do that several times in our three day stay. To me that seems ridiculous and they clearly were not being honest with us. Why would they turn off all ice machines on all 56 floors in the hotel? plus people staying in hotels need ice, to make drinks in the room or for ice chests to keep food from spoiling. In other respects, the hotel was good, but I consider this ice issue to be both a failure of the facility and also the service quality. A hotel that is supposed to be 4.5. Stars should have working ice machines. Even a motel 6 has working ice machines.

Room exceptional as was the food. Staff extremely friendly and accommodating

Wonderful stay! Looking forward to my next visit

This hotel is fantastic. The rooms are spacious—a real luxury in New York. The location is excellent, and even though it’s close to Times Square, it’s surprisingly quiet. Everything was spotless, the staff were wonderful, and the food was great.

Clean and great service friendly team

Jesus and MK saved the trip, they were so friendly and accommodating. Initial check-in experience was off putting with an extremely rude front desk lady, she was unfriendly during the entire stay. Room sizes are good and the property overall is beautiful in a perfect location

It was peaceful and very tranquil

Clean room and friendly staff.

The hotel is a short 2 minute walk to Times Square and Broadway. Excellent staff who goes above and beyond. Will definitely stay here again.

Great staff, hotel and location.