Ap Lei Chau All inclusive Vacations

Liked hotel room didnt like having to carry heavy suitcases up 2 flights of stairs no lifts.

我们对旭逸酒店的住宿条件满意 住得舒服 服务太度好

A very solid hotel product. Location is some distance from HK attractions

Clean, friendly staff

Excellent view of the Bay!

Clean and good service

This place was amazing. VIP treatment from the very start. The room was excellent. Very comfortable, clean, and plush. Just what I needed after a long flight. I would definitely recommend to friends and family.

Great hotel, and lovely staff. The sea view’ was very disappointing. 90% bus garage and 10% sea view.

Clean, friendly staff

By far one of the best properties I've ever stayed at in my entire life. I've stayed at my fair share of luxury hotels and this definitely tops the list. The view from the harbour-side room is incomparable and definitely well worth it in my opinion. All staff were excellent throughout the stay and accommodating. The hotel itself has a very unique artsy decor and is definitely a unique experience. Shout out to a staff Candace Li, she was very friendly and helpful throughout my stay. The best interaction with a hotel staff I've ever had. Stay here in Hong Kong, you will not regret it!

The team of doormen were exceptional. Very proactive, warm smiles and great attentiveness. There was A and a few others whose names I didn’t catch helped set the tone from the start. A special mention to J, Lobby Ambassador. When I was taking work calls in the lobby lounge, he came and offered a bottle of water. He extends this courtesy and charm to every guest. The ability to go beyond scripted professionalism made interactions a lot more genuine. Everything in the room was tidied and clean, amenities were replenished. Room was on the older side for sure. We got the harbour view on a high floor which was a pretty decent view. Food quality and variety for buffet breakfast was as expected. A negative incident occurred while we were having breakfast on Sunday. A manager could be heard in view of all other guests, calling a staff with a disparaging remark. Calling the staff ‘zero brain’ to his supervisor. Also, instead of calling the staff by name, he went ‘Oei! Hey!’. That is rude. This is not a situation of ‘respecting the hierarchy’ or ‘language barrier’. Wherever one works, you learn the locality and assimilate. These actions undermine basic human dignity and consistency of the Mandarin Oriental service ethos. The external customer is important, so is the internal customer. Leadership, especially in a hospitality establishment is more than just putting on a tailored suit and fancy shoes. Leadership is not a title, it is a burden.

Excellent location. Spacious room

Clean, friendly staff

Bed is clean and comfortable