Haidian Island Adventure Vacations

Excellent hotel, very friendly and great breakfast with a wide variety of foods

Thank you for a wonderful experience staying at One Gem Hotel. The service has been excellent from the moment the driver collected us from the airport and even delivered us to our room. It was a lovely surprise when you upgraded our room for our anniversary - the special gestures from the written letter was so warming. The bed was extremely comfortable that my newly fiance did not want to leave. We will definitely be returning to One Gem Hotel when we visit Haikou next time.

Property ok. Still waiting for deposit to be returned?

Wonderful hospitality

It's a nice property. Close to many government offices and large companies. The rooms are clean and well-maintained. I liked the bathroom design. It was spacious and gave many options. The closet was also well-designed. I felt the luxury. The breakfast had plenty of options but mostly Chinese food and very few options for the international guests. The staff didn't speak much English or other languages. It was very hard for me to ask for my choices if they were even available. I liked the lobby. Plenty of seating areas and themes. If Hainan wants international businessmen to come, they better train their staff and redesign their menus.

Wonderful hospitality

This is the newest hotel in Haikou and opened during the pandemic period. Had high expectations as I last visited in 2018 and this was still building and I stay at nearby Hilton Haikou. A few issues we had which is why we gave 3-star rating: 1. The hotel’s main lobby and breakfast at all day dining area was located at 35th and 34th floor respectively but the rooms are located at lower levels… very odd planning 2. The corridor way from lift lobby to rooms are designed using dark colors… makes it feel narrow and not so welcoming as we walked to our room. 3. Was on 24th floor also and some hotel guests smoking in their rooms even though it’s a non-smoking hotel and these inconsiderate guests left they room doors open allowing cigarette smoke to flow into corridor way. 4. I saw a couple of times housekeeping team passed by and nothing was done over the course of my 3D2N stay… therefore the 4-star ratings on staff service 5. While the hotel is only 3 years old and factoring the pandemic, condition of property pales in comparison to Hilton Haikou which we went over for dinner on 1 of the night during our stay. The next time we visit Haikou, unlikely we will stay at this hotel again… I have severe allergies issue and the cigarette smell given it’s central air conditioning gave me quite a bit of issue during my stay.

Excellent hotel, very friendly and great breakfast with a wide variety of foods

Thank you for a wonderful experience staying at One Gem Hotel. The service has been excellent from the moment the driver collected us from the airport and even delivered us to our room. It was a lovely surprise when you upgraded our room for our anniversary - the special gestures from the written letter was so warming. The bed was extremely comfortable that my newly fiance did not want to leave. We will definitely be returning to One Gem Hotel when we visit Haikou next time.