Route 62 Adventure Vacations

Very comfortable hotel, spacious room and well equipped. Very convenient location, close to Canal Walk and a super convenient Woolworths and Clicks downstairs. Very nice and helpful staff.

While Cape Town itself was wonderful and the food at the hotel was quite good, the overall service fell well short of expectations. Throughout my stay, I constantly had to track down basic amenities and follow up on requests. Service in the restaurant was consistently slow, and on one occasion, I sat waiting for a menu for quite a while, only to be told the staff didn't realize I was there—despite having been acknowledged by a team member when I sat down. Small details were repeatedly missed: complimentary water wasn't placed in the room prior to arrival, requiring me to ask for it, and finished laundry wasn't delivered as promised. There were also communication missteps regarding my room status—my key jacket indicated an upgraded room, but I was placed in a standard entry-level room. If no upgrades were available due to capacity, that is completely understandable, but falsely marking it as an upgrade was disappointing. Finally, checking out at 3:45 AM for a busy travel day was unnecessarily stressful due to confusion over an approved laundry promotion that required extra time to resolve. Given the high ratings, I expected a much smoother, higher-touch experience.

Everything excellent. It hurt to leave! Absolutely fantastic staff!

The room was very clean. Our first room was facing a construction site and was noisy. Upon request, they moved us to a different room. It took them the whole day to get the room ready. The breakfast staff was numerous but slow. There were nice juices, but you need to ask for them. Coffee/tea service was very slow. The breakfast overall was amazing.

We enjoyed staying at the the Westin. Beautiful hotel. The staff was very professional, warm, and courteous. Well done!! Thank you

We enjoyed staying at the the Westin. Beautiful hotel. The staff was very professional, warm, and courteous. Well done!! Thank you

The room was very clean. Our first room was facing a construction site and was noisy. Upon request, they moved us to a different room. It took them the whole day to get the room ready. The breakfast staff was numerous but slow. There were nice juices, but you need to ask for them. Coffee/tea service was very slow. The breakfast overall was amazing.