Kop van Overijssel Adults Only Vacations

Great staff

Nice, clean room. Comfortable bed but I found the pillows rock hard so provide alternatives maybe?? Staff great.

Two main reasons for booking the hotel were the valet services and canal view restaurant. Valet starts at 8:00 am (not indicated on website) and we had to leave by 7:00 am for our flight. The closest garage was 90 euro vs. the 75 at the hotel and it was a 10+ minute walk to get there and 10+ drive back to the hotel. We knew this was going to make our departure morning rushed to get to the airport. When we returned to the hotel after a day of sightseeing, we went to the restaurant for some drinks and small bites. We requested a seat by the window facing the canal and we were told immediately that we needed to order a full dinner otherwise we would need to be seated on the bar side, facing the street and the garbage bins, even though we stressed we were hotel guests. There were only 3 occupied tables on the dining side, and the place was nearly empty. From a customer service perspective, that lacked proper execution. On our last day, the porter missed loading one bag. We called the hotel and they did send us the luggage but charged us for the uber ride on the card they had on file without our consent, even though this was their error. For a luxury 5-star hotel, and at this price range some of the executions were a miss, and in this case, there were 3 incidents that occurred to us in less than 24 hrs. I will stress, it’s a beautiful hotel in a great location and I hope they take my feedback to improve upon.

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Great staff