Expedia Rewards FAQ • Terms and Conditions

Expedia® Rewards Terms and Conditions

Last Updated: December 14, 2021
Applicable from February 01, 2022

Expedia Rewards ("Program") is offered to Expedia.co.jp and Expedia Japan app customers at the sole discretion of Expedia, Inc. (“Expedia”), and is open only to individuals who are eighteen (18) years of age and older, have a valid email address, and have enrolled in the Program ("Member(s)"). By participating in the Program, Members can earn Points for booking and completing eligible travel through the Expedia Site; and can redeem available Points towards Redemption Rewards, subject to their availability and these Terms and Conditions. The terms "you" and "your" throughout these Terms and Conditions refer to any Member.

Acceptance of these Terms and Conditions
Your continued participation in the Program as a Member constitutes your acceptance of these Terms and Conditions. The version of these Terms and Conditions that are currently on the website available at www.expedia.co.jp/lp/b/exp-rewards-terms, will apply until January 31, 2022 and will supersede all previous versions of these Terms and Conditions. These new updated Terms and Conditions will apply from February 01, 2022.

Membership in the Program is void if prohibited by law in the state or country of the Member's residence, and these Terms and Conditions are subject to change as may be necessary to comply with such laws or regulations.

Changes to these Terms and Conditions
From time to time Expedia may make changes to these Terms and Conditions in its sole discretion. We will always endeavor to provide you with notice of any material changes prior to the changes coming into effect. The table below sets out some important information about the notices we will provide for different types of changes:

Change

Notification Period

A material change to the Terms and Conditions that substantially limits (a) the way Points are earned or redeemed by Members (or any membership tier); or (b) Program Benefits for Members (or any membership tier) 

At any time by giving Members at least 30 days’ written notice

Any other changes to the Terms and Conditions

At any time without prior notice to Members where the changes are beneficial to you or would not have a material impact on you. These changes will apply from the date that they are published on  https://www.expedia.co.jp/lp/b/exp-rewards-terms.

For all other changes, at any time by giving you written notice.

We will send any written notices to the contact details you have provided to us for your Account. You are responsible for updating your contact details if and when they change. Your continued participation in the Program as a Member following the above notice periods constitutes your acceptance of the notified changes to these Terms and Conditions.

Improper Member Activity
Expedia reserves the right in its sole discretion to disqualify any Member it reasonably believes to be tampering with the operation of the Program or to be acting in breach of these Terms and Conditions or in a fraudulent or deceptive manner. Any attempt by any Member to undermine the legitimate operation of the Program may be a breach of criminal and civil law, and should such an attempt be made or threatened, Expedia reserves the right to seek damages from any such person to the fullest extent permitted by law. 

Expedia has the right to monitor all Account activity. If Expedia has reasonable grounds to believe your Account shows signs of fraud, abuse, improper conduct, or suspicious activity (collectively, “Improper Activity”), Expedia may close or freeze your Account immediately, and where such Improper Activity is found to have occurred, you may lose your accumulated Points or Redemption Reward(s). If you have conducted any Improper Activity, Expedia reserves the right to take any necessary legal action and may have grounds to confiscate any Redemption Rewards as a result of such activity. In addition, you may be liable for monetary losses to Expedia, including litigation costs and damages, and you will not be allowed to participate in the Program in the future. Eligible Bookings discovered to be related to Improper Activity will have their Points rescinded, and the Account associated with such activity will be frozen from further Point earning or redemption activity. To contest the freezing of an account, the rescinding of Points, or the confiscation of Redemption Rewards, please contact the Customer Service Center using the links on this page. 

Liability
Expedia makes no guarantees, warranties, or representations of any kind concerning the Program, except where a particular guarantee or warranty cannot be excluded under applicable law.  Nothing in these Terms and Conditions is intended to exclude or restrict any non-excludable rights any Member has under any applicable laws.

To the fullest extent permitted by law, you release Expedia and its affiliates, suppliers, and partners from all liability regarding the earning, redemption, and use of Points, including any Redemption Rewards that, after receipt, may be lost, stolen, or destroyed, other than where such liability was caused or contributed to by a negligent or fraudulent act of Expedia. Expedia suppliers and partners are in no way affiliated with or responsible for Program administration.

Termination of these Terms and Conditions
To the fullest extent permitted by law, Expedia reserves the right in its sole discretion to restrict the availability of the Program to any person, at any time, for any or no reason, with prior reasonable written notice and without liability to you.

The Program has no predetermined termination date and may continue until such time as Expedia decides to terminate the Program. Expedia may terminate the Program at any time. Upon termination, you will have thirty (30) days from the date the Program termination is announced to use the available Points remaining in your Account. After that date, any Points will be forfeited without compensation.

Privacy
It is a condition of membership to the Program that a Member consents and authorizes Expedia to collect, use, and disclose the personal information collected by Expedia in accordance with the Privacy Statement available at www.expedia.co.jp/privacy and all applicable privacy and data protection laws.

Marketing
Where Expedia wishes to market its products or services to you, Expedia will do so only after obtaining your prior consent. If you are receiving promotional information and do not wish to receive this information any longer, please contact the Customer Service Center to request to be removed from the marketing list, or use the unsubscribe facilities included in Expedia's marketing communications. Expedia will address such a request as soon as reasonably possible, but in any event less than 30 days after such a request is received.

"Account" means an account whereby a username and password are created with Expedia enabling access to Expedia Rewards. 

“Base Points” are the core points that can be earned as part of the Expedia Rewards program in accordance with the Terms and Conditions. Base points are earned for Eligible Bookings.  

“Bonus Points” are additional Points earned in the Program and can be earned as a result of:

(a)  promotional bonus point offers for special promotions offered to Members from time to time (the conditions attaching to such promotions to be provided at the time of promotion); or 

(b) bonus point offers which are offered to Members from time to time as benefits of Expedia Rewards and may include benefits such as additional bonus points earned with a particular membership tier, additional bonus points earned when booking via the Expedia App, or when booking VIP Access properties.  These bonus point offers will be listed under the relevant tier benefits found here.    

“Completed Travel” means that the Member, or other travelers booked under the Account, must have completed the stay in Eligible Hotel or Eligible Accommodation Rental, flown on the Eligible Flight, used the ticket(s) for the Eligible Activity, or completed the Eligible Package. 

“Yen” or “¥” means Japanese Yen.

“Eligible Accommodation Rental” means a stand-alone booking of accommodation as an alternative to a hotel such as a furnished apartment, house, villa, or professionally managed resort-condominium complex booked on the Expedia Site that is completed by the Expedia Rewards Member or not cancelled.

“Eligible Activities” means any pre-paid, stand-alone activities booked on the Expedia Site that are completed by the Expedia Rewards Member or not cancelled.

"Eligible Booking” means a booking for any Eligible Activities, Eligible Flight, Eligible Hotel, Eligible Accommodation Rental, and Eligible Package on the Expedia Site.

"Eligible Flight” means any stand-alone flight (or flights) booked on the Expedia Site in one booking that is completed by the Expedia Rewards Member or not cancelled.

"Eligible Hotel” means any pre-paid, stand-alone hotel booked on the Expedia Site that is completed by the Expedia Rewards Member or not cancelled.

"Eligible Package” means any pre-paid Hotel + Flight booked together on the Expedia Site that is completed by the Expedia Rewards Member or not cancelled.

"Expedia Site" means Expedia.co.jp or the Expedia Japan mobile app.

“Eligible Tier Booking” means an Eligible Booking which qualifies for a Trip Element.

“Pay-Now” means selecting the “Pay-Now” option at checkout prior to completing your Eligible Booking. If you select the “Pay-Now” option, Expedia will charge the amount to your preferred payment method in Yen immediately less any Expedia Rewards Points or coupons applied at checkout.

“Points” are earned as a part of Expedia Rewards in accordance with the Terms and Conditions and can mean Base Points, Bonus Points, or a combination of both. Points can be earned for making Eligible Bookings as well as for bonus point offers. 

"Program Benefits" means the additional benefits a customer receives by being part of Expedia Rewards as set out on here and updated from time to time.

“Property” means Eligible Accommodation Rental and/or Eligible Hotel.

Redemption Reward” means a booking on the Expedia Site that can be paid for (or partially paid for) by the redemption of Points or a Reward Coupon by a Member under these Terms and Conditions. Every 10 points earned can be used to get ¥10 off future eligible redemptions.

“Trip Elements” is a method for calculating progress towards your tier.

To earn Points for an Eligible Booking, you must be a Member of the Program prior to making an Eligible Booking and be signed in to your Account at the time of making the Eligible Booking. No Points will be earned for bookings made on the Expedia Site when you are not signed into your Account or if you create an Account after booking but before travel is completed.

As a Member of the Program, you will receive regular Account-related updates by email. You cannot opt out of regular Account-related updates. If you want to stop receiving these emails from Expedia, you must close your Account. Members may close their Account by calling the Customer Service Center. Your ability to earn and redeem Points and claim any Program Benefits will be suspended after the closure of your Account. If you close your Account, you will no longer have access to your profile or access to your account statement information, no Points will accumulate on future bookings, and any accumulated Points will be unavailable to be used for Redemption Rewards and will expire immediately from the date of closure. You will not be able to reactivate a closed Account. If you want to join the Program again in the future you will need to create a new account.  

Points can only be earned by the owner of the Account through which any Eligible Booking is made. Additional individuals named as travelers on the itinerary will not earn Points. If you are booking a trip for another individual as a travel arranger using the Arranger Settings in your Expedia account, the individual's account you are using to book the travel will earn Points for the Eligible Booking only if their Account is enrolled in the Program and they have an active Account.

After making an Eligible Booking, the anticipated number of Points to be earned will be held in pending status. The number of pending Points calculated at the time of making an Eligible Booking is based on the details of the itinerary booked. Changes or cancellations to the booked itinerary may result in differences between the anticipated number of pending Points and the actual number of Points earned for that itinerary.  Pending Points are not eligible to be used for Redemption Rewards. For pending Points to move from pending to available status, the Eligible Booking must result in Completed Travel and Points will be available in your Account based on the time periods identified in the Posting/Reconciliation chart below. Once in available status, Points are eligible to be used by the Member towards a Redemption Reward(s). 

No Points will be earned for change or cancellation fees imposed by suppliers.

If you use a coupon when making an Eligible Booking, the value of the coupon will be deducted prior to calculating the Points. If any additional amounts are payable to the travel supplier at the time of travel, check-in, or check-out (such as city tax or a resort fee), such amounts will not be included when calculating the Points (even where such amount is included in the total displayed when booking).

Where a booking is made with any Points or Reward Coupon, a Member is not eligible to earn Points or Bonus Points on that portion of the booking. 

Expedia reserves the right to rescind or cancel at any time any pending or available Points that were earned for non-Completed Travel. 

Points will be rescinded or cancelled in cases where a Member receives a refund or credit, from either Expedia, a supplier, a financial institution, or a card issuer. Where a Member receives a partial refund or credit from either Expedia or a supplier due to a cancellation within a penalty window, no Points will be earned. Where a Member receives a partial refund or credit from either Expedia or a supplier and Points were redeemed to pay in part or in full for the Eligible Booking, the Points used will be reinstated to the Member’s Account.  Points earned pursuant to fraudulent, sham activity, or falsified information will be rescinded or cancelled by Expedia.

If your Account does not reflect the correct number of Points that you should have earned as determined by Expedia, Expedia reserves the right to notify you of the inaccuracy, and to adjust your Points balance to correct the inaccuracy. If you believe your Account has been the subject of any suspicious activity, please contact the Customer Service Center immediately. If it is determined you have been the victim of a fraud, the Points you have earned may be transferred to a new account.

Your Points balance and redemption activity can be accessed on your Expedia Rewards Activity page.  Points and Program Benefits have no cash value and may not be transferred to another Account/Member or redeemed for cash. Points may not be assigned, sold, transferred, and/or pledged by you to any third party. You have no property rights or other legal interests in Points. You are responsible for any personal tax liability that may be related to participation in the Program and redemption of any rewards.

If you believe you did not receive the correct number of Points for an Eligible Booking, you must contact the Customer Service Center within one hundred eighty (180) days from the date of Completed Travel. Expedia (acting reasonably) will make the final determination as to whether Points adjustments of any kind are justified for the travel in question. In no event will any Points manually be moved from pending to available status sooner than the time period identified in the Points Posting/Reconciliation chart below.

Upon making an Eligible Booking the anticipated number of Points to be earned are held in pending status until an Eligible Booking becomes Completed Travel and payment has been confirmed. See chart below for length of time it may take for Points to move from pending to available status.

 

Eligible Booking

Point Confirmation Timing

Flights

30 days after Completed Travel

Packages  

  • Flight + Hotel

30 days after Completed Travel

Hotel paid at time of booking (“Pay Now”)

30 days after Completed Travel

Hotel paid at time of stay (“Pay Later”)

35 days after Completed Travel

Accommodation Rental (“Pay Now”)

30 days after Completed Travel

Accommodation Rental (“Pay Later”)

35 days after Completed Travel

Activities

30 days after Completed Travel

Points will be earned at the rates specified from time to time on the Expedia Rewards Benefits page located at www.expedia.co.jp/lp/b/exp-rewards-faq

Points can be earned by making an Eligible Booking on the Expedia Site when signed in to your Account as follows:

Eligible Flights
Earn one (1) Base Point for every five hundred (500) Yen spent on Eligible Flight Bookings booked through the Expedia Site when signed in to your Account

Eligible Bookings (non-flight)
Earn one (1) Base Point for every one hundred (100) Yen spent on the following Eligible Bookings booked through the Expedia Site when signed in to your Account:

  • Eligible Hotels
    Additional hotel terms: Points will be calculated based on the amount paid, excluding taxes and fees, to Expedia at the time of booking (“Pay Now”). In addition, if you elect to "Pay Later" when making any property booking, or if payment for the booking is not otherwise made to Expedia at the time of the booking, the amount payable to the property for the property booking as displayed on the Expedia Site will be converted to Yen by Expedia for the purpose of calculating the Points. Any amounts payable to the property (Pay Now or Pay Later) for ancillary services that are not booked on the Expedia Site (including but not limited to room service, spa services) are not eligible to earn Points. 
  • Eligible Activities
  • Eligible Packages

Non-Eligible Bookings
Bookings for the following are not eligible to earn Points:

  • Insurance
  • Flight + Activity packages
  • Hotel + Activity packages
  • Hotel + Flight + Activity packages
  • Flights booked directly via an airline’s website, even if your original flight search was conducted on the Expedia Site

From time to time, Expedia may offer opportunities to earn Bonus Points. All applicable terms and conditions associated with the specific Promotional Bonus Point offer must be met in order to earn Bonus Points. Bonus Points earned through a Promotional Bonus Point Offer will be posted to your Account as pending at time of booking and will move to available status in accordance with the offer-specific terms and conditions. Promotional Bonus Point offers apply to changed bookings as long as the changed booking still meets all requirements and conditions of the offer. Promotional Bonus Point offers do not apply to cancelled bookings. Offers are limited to the offer recipient and are not transferable.  Promotional Bonus Point offers are not redeemable for cash and are void where prohibited by law.

Points will not expire as long as you have earned Points on an Eligible Booking or redeemed a Redemption Reward through the Expedia Site on your Account at least once every eighteen (18) months.  If there has been no such activity, all accumulated Points in your Account will expire and will not be reinstated.

Points can be redeemed for Redemption Rewards which are subject to availability and restrictions of the relevant supplier. 

Points cannot be redeemed for cash and have no cash value.  Points cannot be combined with any other certificates, coupons, discounts, upgrades, awards, or promotions.  Points cannot be redeemed on stand-alone flights, insurance, or other exclusions as listed under each category below. Redemption Rewards are offered as promotional items and are void if sold for cash or other consideration, or if altered or copied, and cannot be reissued if destroyed, lost, or stolen. Redemption Rewards are not valid where prohibited by law.

Members can redeem available Points to pay the partial or full cost of a “Pay Now” hotel, excluding taxes and fees. Points can only be redeemed where payment is being made to Expedia at time of booking where the “Pay Now” option is presented. 

Points cannot be applied to the cost of cancellation or change penalties, previously paid for bookings, or other miscellaneous charges. Points cannot be redeemed on “Pay Later” properties, or properties offered by Vrbo. 

Members can redeem available Points for Expedia coupons in various increments ("Reward Coupon") that can be applied to the cost of a package limited to a “Pay Now” hotel + flight booked on the Expedia Site. A Reward Coupon will only be able to be issued up to the value of ¥30,000. When you redeem Points for a Reward Coupon in your selected amount, you will be issued a Reward Coupon code. The issued Reward Coupon will be deposited into the Member's Expedia Account, and can be found on the coupons page within "My Account". The Reward Coupon may only be redeemed by the Member. Any terms or conditions applicable to each Reward Coupon will be confirmed at the time of issuance. Redeemed Points will be deducted from your Account at the time the Reward Coupon code is issued. 

Reward Coupons can only be redeemed for packages limited to a booking at a “Pay Now” hotel on the Expedia Site + a flight booked on the Expedia Site, and only where payment is being made to Expedia at time of booking. Reward Coupons will be applied first to the hotel portion of the package, then to the flight portion of your package, less any taxes, fees, or charges due on the package. Please note: Any amount of the coupon applied to the flight portion of the package will be refunded to your credit card after your purchase is confirmed, usually within 10 business days. A Reward Coupon can only be applied to one (1) package and one hotel room per booking. A Reward Coupon cannot be used for booking multiple rooms on the same itinerary. Reward Coupons have no cash value. Reward Coupons may not be combined with or applied to any other certificates, upgrades, awards, or coupons. All taxes, fees, charges, and surcharges applicable to the booking, including, without limitation, baggage fees, seat upgrades, extra person, parking, phone, and other charges that are applicable to the reservation are the responsibility of the traveler, and Reward Coupons cannot be applied to such amounts. Reward Coupons cannot be applied to the cost of cancellation or change penalties, prepaid bookings, administrative fees, or other miscellaneous charges. Reward Coupons are void where prohibited by law.

No Point refunds will be issued for unused or expired Rewards Coupons. Rewards Coupons expire one year after issuance.

Members can redeem available Points to pay for partial or full cost of an activity where Expedia collects the payment at the time of booking. 

Tier status is a benefit of Expedia Rewards membership. Members enter the Program on Blue tier and must meet the stated criteria below to qualify for a higher tier, or alternatively Expedia Rewards Silver tier status and Expedia Rewards Gold tier status may be offered by Expedia, or its partners, to you in their sole discretion. Only Eligible Bookings made while signed into your Account qualify towards reaching Silver tier and Gold tier. Certain Program offers and tier benefits may not be available to Members who are not Japanese residents.

Members can qualify for Silver or Gold tier by collecting the specified number of Trip Elements in a calendar year as specified in the table below.  In order for a Trip Element to be counted towards qualifying for Silver or Gold tier, the Trip Element must be valued at ¥2,500 or more (excluding taxes and fees) and after coupons and discounts are applied.  . 

Coupons applied at checkout are not included in the value contributed to Trip Elements. Points used for a Redemption Reward are included in the value contributed to Trip Elements. 

Silver

10 Trip Elements in a calendar year

Gold

25 Trip Elements in a calendar year


Trip Elements collected on Eligible Tier Bookings from January 01 of each calendar year to 11.59pm Japan Standard Time on December 31 of each calendar year count towards tier status. 

Travel that begins in one calendar year and ends the next year will count toward your tier for the current calendar year and the later calendar year on a pro-rata basis.  Once earned, your tier is valid for the remainder of the calendar year in which you qualified, the next full calendar year, and through February 28 of the following year, unless otherwise specified.

Bookings which are eligible for the purposes of qualifying for a higher tier are set out below. Trip Elements are collected on Completed Travel and your progress is displayed on your Expedia Rewards Activity page. Members who do not qualify for Gold or Silver tier in a calendar year in accordance with these Terms and Conditions will qualify for the tier determined by the number of Trip Elements collected in the previous calendar year.   

Flights

1 Trip Element for an Eligible Flight where each ticket (a round flight ticket, and stopover(s) are deemed to be 1 Trip Element) in the booked flight itinerary is flown, e.g. an Eligible Flight where the booked flight itinerary has 3 tickets for 3 people and is flown will provide 3 Trip Elements

Hotel

1 Trip Element for an Eligible Hotel per room per completed night stayed

Accommodation Rental

1 Trip Element for an Eligible Accommodation Rental per completed night stayed

Activities

1 Trip Element for an Eligible Activity for each ticket where the activity is completed 

Package

Earn based on the rules for each travel type listed above for Eligible Packages


Silver and Gold members will have additional Program Benefits, which may be subject to additional terms and conditions. To the fullest extent permitted by law, Expedia reserves the right to introduce, vary, suspend, or withdraw any benefits at any time without notice where the change is beneficial or does not have a material impact on you and otherwise with no less than 30 days’ notice. Please see here for further details of Program Benefits. 

If any part of these Terms and Conditions are found to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision in these Terms and Conditions at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.

These Terms and Conditions (and any other terms and conditions referenced herein) constitutes the entire agreement between you and Expedia with respect to this Program and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us with respect to the Program. 

These Terms and Conditions are governed by the laws of Singapore. You hereby consent to the exclusive jurisdiction and venue of courts in Singapore in all disputes arising out of or relating to your membership of this Program.

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