First people need to know to use the Tram from the train station. The walk involves hills and stairs, very hard with suitcases. Suggest you go to the Info Center in the train station before you head to the hotel. It was very helpful. You can book transportation and tours in the SBB office in the train station as well. The hotel is totally self serve, you communicate via WhatsApp, so very out of synch, not helpful. The room and bathroom were very nice with air conditioning. The Tram is just outside the door, so transportation was very easy.