Zümrütkaya Vacations from ￥330,478

Unfortunately, I would not recommend it. The service is nowhere near five-star standard. The biggest issue is the staff. Many speak very little English, are often unhelpful, and some have a poor attitude. My five-year-old daughter was repeatedly ignored while waiting patiently for a bottle of water, with adults who joined the queue after her being served first. When I raised this, the staff member became rude instead of apologising, pulled faces, and responded rudely in Turkish. Although I do not speak Turkish, her attitude and body language were very clear. It was completely unacceptable. Another major issue is the constant use of mobile phones by staff. Bar staff, pool staff, reception desks and other employees are frequently scrolling on social media while working, rather than focusing on guests. There is very little customer service—staff rarely greet guests, often walk into lifts ahead of guests, and generally seem uninterested in helping. The facilities are fine, but the service lets this hotel down. In my opinion, this feels much closer to a three-star hotel than a five-star resort.

Staff really friendly and helpful

The property is a little on the older side but the location, the staff, the pool and beach were great. The entertainment and food were ran very smoothly and you can find relief from the heat inside with the A/C.

I’d just say. Amazing.

Nice hotel, good food, but a lot of attractions out of services the fast pass is not worth it as the queue goes very slowly. A nice experience overall