Zone Spa

We stayed one night in an Ocean Premier Room after spotting the hotel and deciding to book because it looked beautiful. The property is stunning. The architecture, cliffside setting, and ocean views are incredible — one of the most visually impressive resorts we’ve seen in Lombok. The staff were kind, however receiving service was difficult. Even simple requests like ordering a drink felt challenging, which made parts of the stay uncomfortable. Communication and overall hospitality flow felt lacking for a resort of this standard. A beautiful property with incredible views, but the service needs refinement to match the setting.

Absolutely Loved Our Stay at Katamaran We had such an amazing time at Katamaran! From the moment we arrived, everyone made us feel so welcome and genuinely cared for. Huge shoutout to Pak Hendra, Dwi, Ika, Edi, Remi, Pardi, Adi, and so many others who were just fantastic the whole way through. The service was excellent in the most natural way — super friendly, kind‑hearted people who really go out of their way for you without ever making it feel formal or forced. Every day we felt looked after, and every interaction came with a smile. The place is beautiful, but honestly, it’s the people who make Katamaran special. We left with full hearts and can’t wait to come back again. Highly recommend to anyone who wants great vibes, great service, and truly wonderful people.

Stunning views, great concept and potential. Villas tastefully decorated as is the whole property. Don’t like that the restaurant manager jumped on us and demanded to know what time we would come for breakfast. Every meal we had in the restaurant had ingredients missing from the dishes as described in the menu / I understand, given remote location, they can run out of stock, but at least acknowledge that and let the diner know that core ingredients wouldn’t be in the dish. Sadly out of our two nights there was a party next door and the music blared so loudly til 3:40 am that our windows reverberated with the base - and we got no sleep. That was a real let down for me - so desperate wad I to get Some sleep. Otherwise so remote it was a good place to chill out. Impossible to find the light switches in the rooms and to light up the path to the gates of Villa / please make clearer. Lovely spa with very good therapists and there is an effort to put on activities for children and families. Breakfast excellent even with missing ingredients. Dinner also very nice with sent variety and choice. Great cocktails and staff already keen to please and help.