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"Room with a fantastic view "

"I arrived at check-in and was confused that the ‘exclusive room’ I booked on Expedia was not available. Instead I was given the ‘master room’ which I specifically avoided booking. The front desk apologized saying Expedia showed I booked the master room but that there was nothing they could do and I’d have to contact expedia. Expedia confirmed I did book the exclusive room and they tried calling the hotel repeatedly but the hotel didn’t pick up the phone. I showed the manager my booking and mentioned Expedia is trying to contact them and they said “ok” and shrugged it off. Shocked that the hotel didn’t care and left it to the customer to sort out with Expedia. Condition of the room i was stuck with and didn’t book: the main door was about to fall off the hinges from rusted out hardware. Stains all over the bedsheets and furniture. Some of the lights wouldn’t turn on. Numerous window latches would not close. Room didn’t feel Secure. Ultimately Expedia made right with me but the hotel did literally nothing and didn’t care at all. On top of this, there was a highly venemous yellow bellied sea snake on the beach in front of the hotel at night. While rare, the hotel also could have at least warned guests about the potential threat of any animals on/near the property. "

"Incredible staff - such nice people, and great service at all times - even before we arrived, they assisted us with transportation. The room was stunning, and the meals absolutely top-notch. "

"Everything is excellent. The staff are so attentive and happy. We loved it so much we stayed an extra night. We are planning our next trip around the hotels availability. "

"Muy bonito"

"Would liked hotter water "

"Nice, new rooms, stylish but simple. Exceptionally well maintained property, steps from a quieter part of the beach which we loved, 15 min walk to the center of town. Wouldn't hesitate to stay again. "

"From the owners, to the managers to the kitchen staff, everyone was amazing - so helpful and friendly. They have some of the best food in the city. The black ceviche was 👌. Our room was perfect - tucked into the canopy of the trees with lovely light (room 10), and steps to the restaurant, pool and beach. Even better than the photos. We’re already planning our next trip back. "

"Abril excelente servicio!!! "