Zepernick Vacations from ￥336,708

Great hotel, nice area and outstanding room

Stayed for 3 nights, but unfortunately the air conditioning did not work throughout our stay. The room remained quite warm, making it difficult to sleep comfortably all three nights. We requested a fan on the second night and opened windows which helped somewhat, but the room was still too warm. Another inconvenience was that only one elevator was working at times, which resulted in long waits and lines. On a positive note, the staff was very helpful and courteous throughout our stay. I chose Hyatt because of its reputation for quality and service. Given that, I would expect the hotel to have adequate technical support or backup maintenance available to address critical issues such as air conditioning failures, even on weekends.

The hotel was good but not superb according to the price range. It was quiet which suited us and overall good. The staff was nice but slightly awkward, one person at the reception didn't speak English. The sauna was nice, too while the female dressing room was closed due to works. I think within our stay of 5 nights the room was done about twice. This was a bit strange but sufficient for us. Once we came back after a race at 15:00, they just wanted to start cleaning then but my partner needed to shower... There was a kettle but never any black tea bags (annoying for Irish guests maybe?) or milk which was a bit of a hussle. We got milk downstairs at the coffee machine and ask for tea bags, also had some on our own. There is a supermarket 5 min away which was great, also a nice Chinese Restaurant in Mahlow (25 min walk next to train station), and the airport travel via public transport was very quick using 600 bus at the shops (once per hour) and then the train from Wasmansdorf (one stop only). You need zone C for public transport! The forest trail and wall walkway was nice for cycling! Thank you overall, we enjoyed our stay!

Awesome customer care! Great food.