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ナングウィ ドリームズ バイ マンティスの口コミ

2.5 out of 5
ナングウィ ドリームズ バイ マンティス
North Coast, Nungwi

口コミ

8.8

非常に良い

評価 10 - 102 件の口コミ中 57 件が非常に良い" "
評価 8 - 102 件の口コミ中 32 件が良い" "
評価 6 - 102 件の口コミ中 5 件が普通" "
評価 4 - 102 件の口コミ中 5 件が不満" "
評価 2 - 102 件の口コミ中 3 件が非常に不満" "

9.4/10

清潔度

9.0/10

スタッフとサービス

9.0/10

設備とサービス

9.0/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Dilini C

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I just want to start off with a HUGE thank you to the staff at this facility!! I've traveled to many islands in the Caribbean & Asia- the Nungwi Dreams has been the best stay EVER! The staff is kind, friendly, knowledgable/intelligent, catering, they all remember your name- I can go on and on!! I learned so much about Tanzania/Zanzibar & Africa in general from the staff, which kept me mentally stimulated- always a plus!! The facility is clean and well kempt. The food, hookah (shish) and drinks are tasty- I had the lobster pomadore 3 times. The chef baked a mini cake for my birthday & sang to me in Swahili!!! The entertainment provided by the local tribes/people is stunning & beautiful to watch. If you are a beach lover like me please take "swim shoes" with you (although the hotel provides)- the water can be a bit rough during the high tide and there a MANY sea urchins that you will need to dodge by wearing shoes. I spent most of my time by the pool which isn't typical for me, but was able to go in and out of the ocean during the low to medium tide. Special shout out to: Mark (manager), Simai, Victor, Baraka (bartender), Latifah, Akia, Daniel, Jaha, Charles, Lisa, Khatib, Tatum & the pool guys (didn't get their names)- you all truly made my stay as a Solo traveler the most amazing thus far (this was my 3rd solo trip). I will be back at some point- hope to see you all there! Thank you!!!
2024 年 5 月に 10 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 5 月 29 日)
Good Morning DiliniThank you very much for your positive feedback, much appreciated. We will share your review with all staff members. We look forward in welcoming you back in the future.Kind RegardsReservations

10/10 (非常に良い)

Dilini

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I just want to start off with a HUGE thank you to the staff at this facility!! I've traveled to many islands in the Caribbean & Asia- the Nungwi Dreams has been the best stay EVER! The staff is kind, friendly, knowledgable/intelligent, catering, they all remember your name- I can go on and on!! I learned so much about Tanzania/Zanzibar & Africa in general from the staff, which kept me mentally stimulated- always a plus!! The facility is clean and well kempt. The food, hookah (shish) and drinks are tasty- I had the lobster pomadore 3 times. The chef baked a mini cake for my birthday & sang to me in Swahili!!! The entertainment provided by the local tribes/people is stunning & beautiful to watch. If you are a beach lover like me please take "swim shoes" with you (although the hotel provides)- the water can be a bit rough during the high tide and there a MANY sea urchins that you will need to dodge by wearing shoes. I spent most of my time by the pool which isn't typical for me, but was able to go in and out of the ocean during the low to medium tide. Special shout out to: Mark (manager), Simai, Victor, Baraka (bartender), Latifah, Akia, Daniel, Jaha, Charles, Lisa, Khatib, Tatum & the pool guys (didn't get their names)- you all truly made my stay as a Solo traveler the most amazing thus far (this was my 3rd solo trip). I will be back at some point- hope to see you all there! Thank you!!!
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

christelle

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I don’t think I can rave about this place enough. The staff there are eager to please and literally wait on you hand and food. The free breakfast had so many options you will not be hungry until dinner lol. The massages were so amazing I felt so relaxed afterwards. And the best part about the property is the views. The views from our ocean front room was breathtaking. That same view stretches across the whole front of the hotel. Sitting by the one of the pools and enjoying the ocean view as well was my favorite way to relax. I loved it loved it loved it. It was also my birthday, and the staff got me a little cake and sang me happy birthday during dinner, it was so sweet of them! Thank you Nungwi Dreams!
2024 年 5 月に 2 泊滞在
Markからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear ChristelleMany thanks for your time taken and the lovely review provided, we truly appreciate this and are delighted you had a memorable experience with us.Kind Regards Team Nungwi Dreams by Mantis

10/10 (非常に良い)

Louisa

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Freundliche Personal, ruhige Lage
2024 年 4 月に 5 泊滞在
Reservationsからの返信 (投稿日 : 2024 年 5 月 3 日)
Good Day LouisaThank you for your valued feedback, much appreciated We look forward in welcoming you back in future.Best RegardsTeam Nungwi Dreams

10/10 (非常に良い)

Josephus

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent. I recommend this hotel to everyone visiting Zanzibar/Nungwi.
2024 年 3 月に 2 泊滞在
Nungwi Dreams からの返信 (投稿日 : 2024 年 3 月 14 日)
Good Day JosephusThank you very much for your positive feedback. We look forward in welcoming you back at Nungwi dreams in future.Kind RegardsNungwi Dreams Team

10/10 (非常に良い)

Sara

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 3 泊滞在
Nungwi Dreams からの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Sarah Thank you for your review of your recent visit to Nungwi dreams. We are glad you enjoyed your stay and felt home away from home. Thank you once again and we sincerely look forward to welcoming you back in the near future. Kind Regards Nungwi Dreams by Mantis

10/10 (非常に良い)

MOHAMADOU

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Agréable
2024 年 2 月に 2 泊滞在
Nungwi Dreams からの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Mohamadou Thank you for your review of your recent visit to Nungwi dreams. We are glad you enjoyed your stay and felt home away from home. Kind Regards Nungwi Dreams by Mantis

8/10 (良い)

Ihya

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 7 泊滞在
Nungwi Dreams からの返信 (投稿日 : 2024 年 2 月 26 日)
Dear IhyaThank you for your review of your recent visit to Nungwi dreams. We appreciate your feedback Kind Regards Nungwi Dreams by Mantis

10/10 (非常に良い)

Adrian

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Dream Resort for Vacation
Nungwi Dreams was a gorgeous resort for my 8 day stay in Zanzibar. Nestled in between other resorts and the ocean, the room had a spectacular view from the balcony. We arrived fairly late, and the resort was gated with security present, creating a safe environment for guests. The bed was very comfortable and the room spacious for two people. The two pools were easily accessible and cleaned often, and pools overlook the ocean as well. We opted for half board and the breakfast/dinner options didn’t disappoint.The l restaurant located at the Pool was a great place to grab drinks, pizza and sweet snacks while relaxing near the water. The staff and service was plentiful, although I wish there was a better virtual way to keep track of room charges. The only thing that would make this better would be to have an adults only side. I would stay here again, and truly enjoyed my stay!
2024 年 1 月に 7 泊滞在
Nungwi Dreams by Mantisからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Adrian Thank you for your review of your recent visit to Nungwi dreams. We are happy that you enjoyed your stay with compliments to the breathtaking view of the pool and the service from the staff! We are glad we made you feel home away from home with the tranquil. Thank you once again and we sincerely look forward to welcoming you back in the near future. Kind Regards Nungwi Dreams by Mantis

4/10 (不満)

AZZAM

グループ旅行
Overpcied for what it is and food is terrible
Will try to be as balanced as possible. Good things: - staff very smiley and helpful everywhere -the swimming pools are really good and worth it -the beach is amazing one of the best visited atound the world (water shoes are provided aswell) Bad - food is not great at all...stale bread used in burger, fresh juice not fresh, the dinner buffet has poor quality ingredients and gone off fruit. Breakfast buffet was average although presence of flies was a let down. Overall this isnt 5star food at all and it is the main reason that the review is only 2 stars...£500 a night room but the food is more like 2star hotel food... Service- can be inconsistent...for lunch the wait time is 30minutes regardless of what you order. Sometimes you would ask staff for something and they would disappear and not come back...there is a tendency for them to ignore your request if they didnt understand it. Gym- small but functional but the air conditioning does not work so its like a sauna...again I raised it with a staff member who didnt return Rooms- occasional power cuts and water cut off can be annoying although its transient. Presence of ants in the room occasionally. Tldr: amazing beaches but terrible food not value for money
2023 年 12 月に 2 泊滞在
Nungwi Dreams by Mantisからの返信 (投稿日 : 2024 年 1 月 7 日)
Dear AzzamThank you for your review of your recent visit to Nungwi dreams. Your feedback regarding the food and service will be relooked and fixed accordingly to ensure a memorable stay. Thank you once again and we sincerely look forward to welcoming you back in the near future. Kind Regards Nungwi Dreams by Mantis

8/10 (良い)

Emilia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 4 泊滞在
Nungwi Dreams by Mantisからの返信 (投稿日 : 2024 年 1 月 7 日)
Dear EmiliaThank you for taking a moment to share your experience of your recent stay at Nungwi Dreams. Your feedback is indeed crucial to ensuring we improve of service offering. Looking forward to welcoming you back in the near future. Sincerely Nungwi dreams by Mantis

8/10 (良い)

Marielle

2023 年 10 月に 7 泊滞在
Nungwi Dreams by Mantisからの返信 (投稿日 : 2024 年 1 月 7 日)
Dear MarielleThank you for your review of your recent visit to Nungwi dreams. Your feedback serves as a benchmark to providing service that is sought for an exciting stay. Thank you once again and we sincerely look forward to welcoming you back in the near future. Kind Regards Nungwi Dreams by Mantis

10/10 (非常に良い)

Linda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Très bien. Je recommande.
Très bon hôtel à nungwi. Personnel sympa et à l’écoute.Chambre vue sur l’océan spacieuse et vue splendide. Accès à la plage privée depuis l’hôtel. 2 piscines disponibles. Les buffets proposés sont variés et bons. Quelques animations pendant le repas. Petit bémol: la route pour accéder aux hôtels en mauvais état.. Je recommande (parfait pour honeymoon)
2023 年 10 月に 3 泊滞在
Nungwi Dreams by Mantisからの返信 (投稿日 : 2023 年 10 月 18 日)
Dear LindaThank you for your review of your recent visit to Nungwi dreams. Glad you had a memorable stay as you celebrated your honeymoon! Thank you once again and we sincerely look forward to welcoming you back in the near future.Kind Regards Nungwi Dreams by Mantis

10/10 (非常に良い)

F.W.R.

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 6 泊滞在
Reservationsからの返信 (投稿日 : 2023 年 9 月 19 日)
Dear Guest Thank you for your review of your recent visit to Nungwi dreams. Your feedback is invaluable to us and will be used constructively to ensure we build on our service offering. Thank you once again and we sincerely look forward to welcoming you back in the near future. Kind Regards Nungwi Dreams by Mantis

10/10 (非常に良い)

rick

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Nice stay
Every one was so nice food was good Angelina was especially helpful
2023 年 8 月に 3 泊滞在
Nungwi Dreams by Mantisからの返信 (投稿日 : 2023 年 9 月 10 日)
Dear Rick, Thank you for your review of your recent visit to Nungwi dreams. Your feedback in invaluable to us and will be used constructively to ensure we build on our service offering. Thank you once again and we sincerely look forward to welcoming you back in the near future. Kind Regards Nungwi Dreams by Mantis

10/10 (非常に良い)

Iman

Amazing rooms, service and views!
2023 年 9 月に 2 泊滞在
Nungwi Dreams by Mantisからの返信 (投稿日 : 2023 年 9 月 10 日)
Dear Iman, Thank you for your review of your recent visit to Nungwi dreams. Your feedback is invaluable to us and will be used constructively to ensure we build on our service offering. Thank you once again and we sincerely look forward to welcoming you back in the near future. Kind Regards Nungwi Dreams by Mantis

10/10 (非常に良い)

Indervir

2023 年 7 月に 3 泊滞在

8/10 (良い)

Dolores

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The chef was wonderful. He took the time to get to know our dietary needs and made us special entrees and desserts. However, having a screen on our balcony door, or a door that closed properly would have gone a long way. Also a mosquito net. One last tip. Do not use a taxi that is not provided for by the resort. We were quoted $20 by one but when we arrived at our destination, he demanded 40. Just a word to the wise
2023 年 5 月に 4 泊滞在

8/10 (良い)

trym

2023 年 4 月に 4 泊滞在

4/10 (不満)

宿泊されたお客様

グループ旅行
気になった点 : スタッフとサービス
Not worth the price at all!
Not worth the money! Bad service. Unwelcoming. We were told that the pool was closed (closes at 6) yet there were two people in it and they weren't asked to get out. As soon as we got into our room we received a message asking us at what time we were going to leave?! Ants in the bathroom. Most guests seemed to be the all inclusive package type. Only positive thing was the view from the rooftop and the dinner we paid for (the breakfast that was included in the room price was terrible). Definitely not a 5* hotel as advertised. Left Nungwi two days earlier than planned due to the bad quality of service. By far the worst hotel we stayed at during our Zanzibar trip although it was the only one rated 5*.
2023 年 4 月に 1 泊滞在
Dream Teamからの返信 (投稿日 : 2023 年 4 月 16 日)
Dear Anonymous, thank you for sharing a review of your recent visit to Nungwi Dreams. As concerning as your feedback is, we will use it constructively to build on our service standards. Thank you once again and we look forward to welcoming you back in the near future.RegardsNungwi dreams

10/10 (非常に良い)

Grace

2023 年 3 月に 2 泊滞在

8/10 (良い)

Sabrina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property exterior and pool area were amazing. The staff were excellent. The menu selection was lacking and food prices were a bit high.
2023 年 3 月に 3 泊滞在
Dream Teamからの返信 (投稿日 : 2023 年 4 月 8 日)
Dear Sabrina, thank you for taking the time to review your recent experience of Nungwi Dreams. We are delighted to hear that you enjoyed your overall stay with us! We have of course shared your comments with the entire team and sincerely look forward to welcoming you back again in the near future. Kind Regards

10/10 (非常に良い)

Martine Rita

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our experience in the Nungwi Dreams by Mantis was unforgettable ! First of all the hotel is gorgeous! The view is stunning. Everything was perfect. The staff was so welcoming and very professional. The food was so tasty, the breakfast was delicious with so many choices. We highly recommend it. And yes, we are coming back.
2023 年 3 月に 7 泊滞在
Dream Teamからの返信 (投稿日 : 2023 年 4 月 8 日)
Dear Martine, thank you for taking the time to review your recent experience of Nungwi Dreams. We are delighted to hear that you enjoyed your overall stay with us! We have of course shared your comments with the entire team and sincerely look forward to welcoming you back again in the near future. Kind Regards

8/10 (良い)

Trond

2023 年 3 月に 1 泊滞在
Dream Teamからの返信 (投稿日 : 2023 年 4 月 8 日)
Dear Trond, thank you for your rating of your recent stay at Nungwi Dreams. It is much appreciated.Kind Regards

8/10 (良い)

Anita

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Luxury for great value
Great value for money. Friendly staff. Good food. Beautiful rooms, view and pool area. It is a bit isolated from the nungwi beach area, but its an interesting walk for around 20-30 min to get there. The beach at the hotel is no good for swimming either, så its nice to visit nungwi beach or others in the area. We found the entertainment a bit intense as they were singing/playing drums etc for about 2,5 h at buffeet dinners. But I guess thats just a question of personal preferences.
2023 年 2 月に 5 泊滞在
Dream Teamからの返信 (投稿日 : 2023 年 4 月 8 日)
Dear Anita, thank you for taking the time to review your recent experience of Nungwi Dreams. We are delighted to hear that you enjoyed your overall stay with us! We have of course shared your comments with the entire team and sincerely look forward to welcoming you back again in the near future. Kind Regards

2/10 (非常に不満)

Rodas

2023 年 2 月に 5 泊滞在
Dream Teamからの返信 (投稿日 : 2023 年 4 月 8 日)
Dear Rodas, thank you for your rating of your recent visit to Nungwi Dreams. Although it does not reflect the level of experience, we pride ourselves on providing our valued Guests. Your feedback will however be taken constructively and used to better our service standards. Thank you kindly!

10/10 (非常に良い)

Matthew

2023 年 2 月に 5 泊滞在
Dream Teamからの返信 (投稿日 : 2023 年 4 月 8 日)
Dear Matthew, thank you for your of Nungwi dreams. We are thrilled you enjoyed your recent stay and sincerely look forward to welcoming you back in the near future.Kind Regards

10/10 (非常に良い)

Jo-Ann

2023 年 2 月に 6 泊滞在
Dream Teamからの返信 (投稿日 : 2023 年 4 月 8 日)
Dear Jo-Ann, thank you for your of Nungwi dreams. We are thrilled you enjoyed your recent stay and sincerely look forward to welcoming you back in the near future.Kind Regards

8/10 (良い)

Christine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Aufenthalt war gut
Der Aufenthalt war angenehm, die Lage etwas abseits. Das Essen war gut & es gab ausreichend Auswahl.
2023 年 2 月に 6 泊滞在
Nungwi Dreamsからの返信 (投稿日 : 2023 年 2 月 12 日)
Dear Aufenthalt, Thank you for taking a moment to share your experience of your recent stay at Nungwi Dreams. We have shared your comments with our Team, we look forward to welcoming you back to our hotel in the near future! Sincerely, Nungwi dreams

8/10 (良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing view from the rooms with ocean view; Friendly and service minded staff & amazing food.
2023 年 1 月に 8 泊滞在
Nungwi Dreamsからの返信 (投稿日 : 2023 年 2 月 12 日)
Dear Micheal, Thank you for taking a moment to share your experience of your recent stay at Nungwi Dreams. We have shared your comments with our Team, we look forward to welcoming you back to our hotel in the near future! Sincerely, Nungwi dreams

10/10 (非常に良い)

Adriana

2023 年 1 月に 2 泊滞在
Nungwi Dreamsからの返信 (投稿日 : 2023 年 2 月 12 日)
Dear Adriana,Thank you for taking a moment to rate your experience. we look forward to welcoming you back to our hotel in the near future! Sincerely, Nungwi dreams

8/10 (良い)

Ozden

2023 年 1 月に 5 泊滞在
Nungwi Dreamsからの返信 (投稿日 : 2023 年 2 月 12 日)
Dear Ozden,Thank you for taking a moment to rate your experience. we look forward to welcoming you back to our hotel in the near future! Sincerely, Nungwi dreams

8/10 (良い)

yves

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 12 月に 2 泊滞在
Nungwi Dreamsからの返信 (投稿日 : 2023 年 2 月 12 日)
Dear Yves,Thank you for taking a moment to rate your experience. we look forward to welcoming you back to our hotel in the near future! Sincerely, Nungwi dreams

10/10 (非常に良い)

ZAHRA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 11 月に 9 泊滞在
Dream Teamからの返信 (投稿日 : 2023 年 4 月 8 日)
Dear Zahra, thank you for your of Nungwi dreams. We are thrilled you enjoyed your recent stay and sincerely look forward to welcoming you back in the near future.Kind Regards

10/10 (非常に良い)

Salim

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 10 月に 9 泊滞在
Dream Teamからの返信 (投稿日 : 2023 年 4 月 8 日)
Dear Salim, thank you for your of Nungwi dreams. We are thrilled you enjoyed your recent stay and sincerely look forward to welcoming you back in the near future.Kind Regards

10/10 (非常に良い)

Jeweher

2022 年 9 月に 4 泊滞在
Dream Teamからの返信 (投稿日 : 2023 年 4 月 8 日)
Dear Jeweher, thank you for your of Nungwi dreams. We are thrilled you enjoyed your recent stay and sincerely look forward to welcoming you back in the near future.Kind Regards

8/10 (良い)

Clementine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 9 月に 12 泊滞在
Dream Teamからの返信 (投稿日 : 2023 年 4 月 8 日)
Dear Clementine, thank you for your of Nungwi dreams. We are thrilled you enjoyed your recent stay and sincerely look forward to welcoming you back in the near future.Kind Regards

10/10 (非常に良い)

Merrill

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was a WONDERFUL boutique hotel. The hotel itself was gorgeous, and the rooms were spacious and comfortable. Beyond the gorgeous aesthetics, the staff was ABOVE and BEYOND! I certainly recommend this hotel. It is a great price point for a true 5 star experience. I will certainly be coming back, and I encourage others to stay there!
2022 年 6 月に 3 泊滞在
Jemimah からの返信 (投稿日 : 2023 年 1 月 30 日)
Dear Merril, Thank you for taking a moment to share your experience of your recent stay at Nungwi Dreams. We have shared your comments with our Team, and all look forward to welcoming you back to our hotel in the near future! Sincerely, Nungwi dream

10/10 (非常に良い)

Ivans

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing…
Beautiful place and an amazing experience…
2022 年 2 月に 1 泊滞在
Jemimahからの返信 (投稿日 : 2023 年 1 月 30 日)
Dear Ivans, Thank you for taking a moment to share your experience of your recent stay at Nungwi Dreams. We have shared your comments with our Team, and all look forward to welcoming you back to our hotel in the near future! Sincerely, Nungwi dream

6/10 (普通)

宿泊されたお客様

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
The property has potential, staff is very sweet. Just move very slow. WiFi was horrible. Flies in food.
2021 年 4 月に 5 泊滞在
Richard von Lauensteinからの返信 (投稿日 : 2021 年 4 月 11 日)
Dear Guest, Thank you for review. I am sad to hear about your experience . We are embarrassed to hear a fly in your food and instantly called our team for a meeting. Our kitchen works on HCCAP standards and our chef was insuring me that it was definitely not out of our kitchen. The Internet on the Island is send from Tanzania and can be insufficient sometimes which does affect the whole Island fortunately. Kind regards Richard v. Lauenstein

10/10 (非常に良い)

Helena

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 1 月に 3 泊滞在
Richard von Lauensteinからの返信 (投稿日 : 2021 年 2 月 15 日)
Dear Helena, thank you for staying with us. Kind regards Richard von Lauenstein

8/10 (良い)

Abdulfatah

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Everything was excellent. Staff were polite, rooms was spotless. We stayed for two nights at the Presidential Villa and we loved it!
2021 年 1 月に 2 泊滞在
Richard von Lauensteinからの返信 (投稿日 : 2021 年 2 月 15 日)
Dear Abdulfatah, thank you for staying with us. Kind regards Richard von Lauenstein

2/10 (非常に不満)

Breno

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
PIOR ALL INCLUSIVE DA MINHA VIDA
PIOR All Inclusive da minha vida! Um absurdo. No jantar, pedi mais uma entrada e disseram que eu só podia uma, o resto era pago! O responsável pela cozinha disse que tinha limites de 1 por pessoa e caso passasse seria cobrado 6 dolares em cada entrada e ainda apontou o cardápio dizendo que estava escrito ( e não tinha NADA!! E ele falou que era isso e ponto final). Os drinks que eu pedia demoravam MUITO tempo. O hotel estava com problemas com o gelo.. achei que fosse momentâneo, mas no outro dia continuou igual! Paguei um all inclusive caro e me senti um palhaço! Além de tudo isso, a descarga do meu banheiro não funcionava! Tentaram consertar e não deu certo. Para piorar, na noite, o ar condicionado começou a fazer um barulho irritante e parou de funcionar!!! Eu sempre deixei de lado fazer avaliações dos hoteis que fico, mas desta vez fiz questão para alertar as pessoas e evitarem cair neste "golpe" de hotel e de sistema "All Inclusive" que limitam até as entradas do jantar.
2021 年 1 月に 1 泊滞在
Richard von Lauensteinからの返信 (投稿日 : 2021 年 1 月 20 日)
Dear Breno, thank you for your notification. To clarify some of the mentioned. You extended your stay with us by one night. Your second booking was for a standard room whilst staying in one of our sea view rooms, a different price category, which we accepted without extra charge from our side. The maintenance issue with your AC and toilet was reported at 1.00am according to our maintenance log book and the AC was solved at 1.10am we repaired the toilet later after you went for breakfast at 9.30am. However, after your extended stay you negotiating for a better all-inclusive rate based on the issues in your room and we offered you a special compensated rate. Your complain about our all-inclusive, again a very interesting opinion, please keep in mind as you been informed when you changed your status. Our offered package has limits in terms of selected courses. Our daily changing 4 course menu with 3 different starters, 2 different soups, 4 different main courses and 3 different desserts does not entitle you to order each course 3 times per person without additional charges. We are apologizing for not exceeding your expectations and wish you all the best. Kind regards Richard von Lauenstein

10/10 (非常に良い)

Peter、Las Vegas, Nevada

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved everything about the property. It's location right at the beach, the pool was clean and gorgeous. The staff was very friendly and very well educated on hospitality. All staff I met had a degree in hospitality and were very professional. The services are excellent and would like to commend Laizer, Mwajuma, Suzan, Mohamed(Mudi), hilda, and the supervisor Charles Joseph who is the ultimate professional. This is our to go place together with my wife and will be back here when in Zanzibar.
2020 年 3 月に 4 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great!
2020 年 2 月に 6 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2020 年 2 月に 6 泊滞在

10/10 (非常に良い)

Denis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Awesome get away. Worth the price.
Awesome accommodations. Food reasonably priced, good selection, and makes your mouth dance (really good). Great ambiance. Staff very friendly and helpful. Room is superb. View is outstanding. Pool is amazing. Beach is quiet. Security on site which is good.
2020 年 2 月に 3 泊滞在

10/10 (非常に良い)

Angelica

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 2 月に 9 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2020 年 2 月に 2 泊滞在
Richard von Lauensteinからの返信 (投稿日 : 2020 年 2 月 27 日)
Dear Guest, thank you for staying with us and we appreciate your feedback. Kind regards Richard von Lauenstein

8/10 (良い)

Paul

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Overpriced
This is a 3 star hotel with old, stained towels and the rug in the room really needed to be replaced. The price was exorbitant, the food lacked variety, the pool lacked adequate lounges and you could not swim in the ocean there.
2020 年 2 月に 3 泊滞在
Richard von Lauensteinからの返信 (投稿日 : 2020 年 2 月 27 日)
Dear Paul, thank you for sharing your opinion. Kind regards Richard von Lauenstein