Reception

Reviews of OYO Hotel Yuma AZ - I-8/US-95

2.5 out of 5
OYO Hotel Yuma AZ - I-8/US-95
2655 South 4th Avenue, Yuma, AZ

Reviews

6.6
Rating 10 - Excellent. 54 out of 250 reviews" "
Rating 8 - Good. 69 out of 250 reviews" "
Rating 6 - Okay. 54 out of 250 reviews" "
Rating 4 - Poor. 32 out of 250 reviews" "
Rating 2 - Terrible. 41 out of 250 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

5.2/10

Amenities

6.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Tony

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The best description is that this is not a hotel it’s a motel and it looks like a drug hole and the people in front office is dishonest I reserved 3 rooms and eve that I rejected the rooms they still charge my credit card
Stayed 1 night in Sep 2023
Response from Ava on Oct 17, 2023
Hi, Tony! We regret the inconvenience may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Ava

2/10 Terrible

Javier

Disliked: Cleanliness, staff & service, property conditions & facilities
ugly very unsafe old property and bad shape smelling bad
Stayed 1 night in Sep 2023
Response from Ava on Oct 17, 2023
Hi, Javier! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Ava

4/10 Poor

rodrigo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Ava on Sep 12, 2023
Hi, Rodrigo! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

6/10 Okay

Axel

Stayed 3 nights in Aug 2023
Response from Joey on Sep 12, 2023
Apologies for the inconvenience caused, Axel! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Joey

2/10 Terrible

JesseMyKing

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like anything about this motel. When the man handed me the key to go look at the room, I opened the door and it was big dark stains on the carpet like it was a dead body in there or something it stunk like cigarettes in a non smoking room... There were people outside drinking and hanging out bums outside shopping carts full of trash it looked like. I would never have booked this motel if I would've known it looked like this. Just horrible and I have kids so no I didn't stay here.
Stayed 1 night in Aug 2023
Response from Ava on Sep 13, 2023
Hi, Guest! We deeply regret the unpleasant experience you had with us. Thanks for notifying this issue and be assured we will be taking this up and rectify it at the earliest. Feel free to reach out to us for any further queries. Have a nice day ahead! Regards, Ava

4/10 Poor

Ram

Disliked: Cleanliness, staff & service, property conditions & facilities
No water to take shower. Broken Microwave, and not clean sheets.
Stayed 1 night in Jul 2023
Response from Barbara on Sep 12, 2023
Hi, Ram! We are sorry for the unpleasant experience. Cleanliness is something that we cannot compromise with and we never want our guests to experience such issues. Thanks for highlighting this issue, request you to be assured we will be taking this up and get it fixed with immediate effect. Have a great day ahead! Regards, Barbara

8/10 Good

Cameron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Eva on Jul 20, 2023
Hey, Cameron! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Eva

4/10 Poor

Elizabeth

Disliked: Cleanliness, property conditions & facilities
I would never recommend to anyone
It was really dirty. Back on the 50’s. TV didn’t work. Lighting was poor. Shower so small.
Stayed 1 night in Jun 2023
Response from Barbara on Jun 21, 2023
Sorry for the inconvenience, Elizabeth! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Barbara

6/10 Okay

John

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The rooms need an update. We had no internet and the TV had only one channel you could see.
Stayed 1 night in Jun 2023
Response from Barbara on Jun 21, 2023
Thanks for the positive rating, John! We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day! Regards, Barbara

8/10 Good

Jose

Stayed 1 night in Jun 2023
Response from Joey on Jun 21, 2023
Hi, Jose! Thank you for your kind words of praise. We are excited to host you soon with an amazing experience. Regards, Joey.

6/10 Okay

Bic

Stayed 3 nights in May 2023
Response from Maria on Jun 21, 2023
Thank you so much for the wonderful rating, Bic! Be assured, we have marked a note of this concern to ensure a comfortable and relaxing stay ahead :) Regards, Maria

4/10 Poor

Kendall

Business traveler
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for
The hotel was under construction, and the cleanliness of the rooms were not so great
Stayed 1 night in May 2023
Response from Ammy on May 10, 2023
Hi, Kendall! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.

2/10 Terrible

Janice

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property had spit in the sink, hair and dirt in the bathtub and a dirty sock left on the window sill. It was unacceptable and gross. I do not recommend this property at all!
Stayed 1 night in Oct 2022
Response from Ammy on Nov 7, 2022
Apologies for the problems you had faced, Janice! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

2/10 Terrible

Christopher

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Like: microwave and small refrigerator. Plenty of parking spaces because only five rooms were occupied on a Sunday night. Did not like: Noisy, inefficient air conditioner. No drawer space for clothes. No closet or bar to hang clothes. No bedspread. Just sheets on beds. No wall hangings. No one in office upon check in or check out. Overfilled dumpster outside Room 115. Trash everywhere.
Stayed 1 night in Sep 2022
Response from Terry on Sep 26, 2022
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Terry

2/10 Terrible

Enas

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
I was shocked to see that this was listed and will have to be super careful in the future instead of confidant my trusting expedia
Stayed 1 night in Aug 2022
Response from Ava on Oct 19, 2022
Hi, Enas! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Ava

10/10 Excellent

Mayra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Ammy on Aug 30, 2022
Thanks for the positive rating, Mayra! Hope to welcome you again soon. Regards, Amelia.

2/10 Terrible

Lois

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel in Yuma
This was the dirtiest hotel I have ever stayed in. There were holes in the walls. I would not even use the bathroom. I tried to check out 5 minutes after seeing the room but the manager said he would not return my money. There was Graffiti on the television remote, I got a blanket out of my car because I did not want to touch the sheets. Stains on the chairs.
Stained chair
Hole in bathroom door
Graffiti on remote control
Large cracks in the walls
Stayed 1 night in May 2022
Response from Ammy on Jul 21, 2022
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

4/10 Poor

randy

Disliked: Cleanliness, property conditions & facilities, room comfort
Probably the worst place i have ever stayed
Stayed 1 night in Jun 2022
Response from Simon on Jul 11, 2022
Hi, Randy! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

2/10 Terrible

Mohamad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely dirty, stinky, oily, sewage smelling & a horror nightmare to stay in! At 4 am, I contacted Expedia that the photos & description are irrelevant & it's for a different hotel, please take me out of here & they did and refunded me my money minus that horrible night!
Stayed 4 nights in May 2022
Response from SImon on Jun 11, 2022
Hi, Mohamad! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Simon

6/10 Okay

Georges

Stayed 2 nights in May 2022

2/10 Terrible

Robert

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to screw in light bulbs to use the bathroom. No smoke detector. Rips in sheets and stains. 30 year old mattress.
Stayed 1 night in May 2022
Response from SImon on Jun 23, 2022
Hi, Robert! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

4/10 Poor

irineo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was dirty uncomfortable and it looks like house for street people i went out to rent somewhere else
Stayed 1 night in May 2022
Response from Simon on Jun 29, 2022
Hi, thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
All the staff here was so sweet and accommodating. Made me feel safe and at home.
Stayed 4 nights in Apr 2022
Response from Jane on May 9, 2022
Thanks for such a lovely review, Amber! Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Jane!

8/10 Good

Brandi

Stayed 1 night in Apr 2022

8/10 Good

Martin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2022

4/10 Poor

Jorge

Traveled with group
Disliked: Cleanliness, property conditions & facilities
First the television only had one channel and it was a Spanish channel for the two days i was there and nothing was done, i never had to experience a hotel stay with no TV, second when I would turn on the A/C unit it would blow out air smelling like urine so we couldn’t even use the A/C in which we had to sleep in a hot room, third the mattress that i was sleeping on was missing the middle bar on the frame so i had to sleep sideways in which the mattress had an indentation in the middle. My stay was very unpleasant i will never ever rent a hotel from OYO hotels ever.
Stayed 2 nights in Mar 2022
Response from Jane on Apr 3, 2022
Hi, Jorge! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you with an amazing stay ahead. Regards, Jane!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Owner was super nice & friendly. The room was big & had some nice amminites. The only thing that was a disappointment, was no tv the two days we were there. Didn't offer to switch us to a different room either. Just making phone calls to Spectrum that yielded no results.
Stayed 2 nights in Mar 2022
Response from Cheshta on Apr 1, 2022
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ivy

2/10 Terrible

Arieal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

2/10 Terrible

Robert

Stayed 1 night in Mar 2022
Response from Ammy on Mar 27, 2022
Hi, Robert! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

10/10 Excellent

Gladys

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great...dissapointed the pool was closed...good location quiet place ..i always like this place
Stayed 1 night in Aug 2021
Response from Cheshta on Aug 24, 2021
Hi, Gladys! Thanks for rating us positively and we do apologize for the issue faced. We will surely work on your feedback and promise to provide an amazing experience on your next stay. Regards, Ivy

6/10 Okay

Jack

Business traveler
Liked: Cleanliness, staff & service, room comfort
It. was ok. Tv & internet did not work
Stayed 1 night in Aug 2021
Response from Andre on Aug 9, 2021
Hi, Jack! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Andre

2/10 Terrible

Verified traveler

Business traveler, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There are bed bugs here. I was bitten multiple times during my stay and upon presenting the evidence to management, they instead of offering me a refund, as they as they should have, they instead try to place the blame on me saying that the bugs were ticks that had come off my service dog. This is totally unacceptable I'm still seeking full refund and this is made my life a living hell. I'm now stuck in Yuma as my car broke down upon arrival and I no longer have the money to fix it because I had to come out of pocket to pay for a new hotel. I now have added stress of having to decontaminate all my items to make sure that I do not bring any bed bugs back with me. Once again this is totally unacceptable on both cheap tickets behalf and the hotel.
Stayed 7 nights in Jul 2021
Response from Cheshta on Jul 28, 2021
We never expect any of our guests to face this kind of problem. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Ivy

2/10 Terrible

Geraint

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

2/10 Terrible

Celia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No carpet preferred
Our stay was ok but the room left much to be desired. The AC took way to long to cool down the room, the carpet was disgusting had too too many stain all over the floor I was scared to walk on it my kids did not want to step on it either. Would not stayed if I had seen room before hand.
Stayed 1 night in Jul 2021
Response from Katey on Jul 7, 2021
Apologies for the problems you had faced, Celia! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Katey

10/10 Excellent

Jose

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from John on Jun 29, 2021
Hi, Jose! Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, John

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The place is a dump. Waited outside in 111 degrees for the front desk clerk. And the front desk/ housekeeping wanted me to see the room first. They did let us cancel, but I would not recommend this place. Not sure how they would pass a health inspection.
Stayed 1 night in Jun 2021
Response from Leo on Jun 22, 2021
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Alex

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
They need to clean and change the rugs and the smell of the room is not good they need a lots of work to be done to be costumers got there satisfaction to stay.
Stayed 1 night in May 2021
Response from Bruce on Jun 23, 2021
This is not the experience we would like you to have! We will deep dive into this issue and will put our best efforts to enhance your experience with us. Regards, Bruce

8/10 Good

Dennis

Liked: Staff & service, room comfort
Good enough for my purpose. The inn keeper was great.
Stayed 1 night in May 2021
Response from Leo on May 30, 2021
Hi, Dennis! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Alex

2/10 Terrible

Verified traveler

Business traveler
No e
Stayed 3 nights in May 2021
Response from Leo on May 26, 2021
Hi, we regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Alex

4/10 Poor

Daniel

Business traveler
Disliked: Cleanliness, property conditions & facilities
Not Clean
Low budget hotel ready for complete renovation. Furniture and carpet were really dirty (sheets clean, thank goodness). Bath OK (but broken window).
Stayed 1 night in May 2021
Response from Cheshta on May 6, 2021
Apologies for the problems you had faced, Daniel! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Jacob

8/10 Good

Roxanne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Karen on Apr 27, 2021
Hi, Roxanne! Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you again soon with a pleasant experience. Regards, Karen

8/10 Good

Mitzie

Business traveler
Liked: Cleanliness, staff & service, room comfort
Our room was clean, the carpet was less desirable but it’s under new ownership and they are working on it. Our stay was comfortable, I would stay again. The desk clerk was very nice and friendly!
Stayed 3 nights in Apr 2021
Response from Bruce on Apr 24, 2021
Thank you so much for the positive rating, Mitzie! Thank you for sharing this with us, we have duly noted your feedback and we will strive for a better experience in the future. Regards, Bruce

4/10 Poor

Patti

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2021
Response from Bruce on Apr 24, 2021
Hi, Patti! Thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Bruce

6/10 Okay

Diana

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Weekend trip
The place need some work and it wasn’t clean when we arrived. We found personal belongings that didn’t belong to us. Bed was comfortable and AC worked really well.
Stayed 2 nights in Aug 2020

6/10 Okay

Maricela

Disliked: Staff & service, room comfort
Stayed 8 nights in Jul 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vary clean and quite. Vary helpful close to stores and food
Stayed 2 nights in Jul 2020

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great but no ice machine ..UGH!!
Stayed 1 night in Jul 2020

10/10 Excellent

Shannon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveler

Vary quite and clean and big rooms
Stayed 1 night in Jun 2020

2/10 Terrible

Tia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
PLACE SUCKS BAD!!
The owner of the establishment was very rude and very judgemental. Couldnt use the pool, the carpet was extremely gross. I wouldn't go back, and im trying to tell others to NOT SPEND THERE MONEY AT THIS MOTEL!! Rude and very unprofessional!!
Stayed 1 night in Jun 2020