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"The room was clean but very basic. No major complaints besides the location being in a somewhat dirtier area. They also charge you for every little thing in the room. No regrets but wouldn’t necessarily book again."

"For $500 per night, the hotel could have at least had complimentary coffee and water for guests, the basics. the refrigerator was wobbly and not well maintained. The blinds could not come down. I reserved a king size bed and was given a room with two double beds; luckily the very nice person at the bell station (Ana) got us moved to another room. I would never refer anyone to the Grand Central Hyatt."

"Was only there for one night. Room was clean, staff was very helpful. No problem finding my room and had a relaxing night. Would definitely biook again when I visit NYC. "

"It was so great thank you! "

"Pay attention to what you’re charged! I loved the hotel experience itself. The facilities were beautiful, the room was comfortable and extremely clean, and the staff were wonderful. I can't give a full 5-star review because I was charged for a bottle of wine that I neither asked for, received, nor charged to the room. I discovered this after leaving - we were late for our flight and had to rush - and I called within a few hours to dispute the charge, leaving a message. I subsequently called again and sent two email messages to accounts receivable - and as of today, six weeks later, I have not received a single response. I'm quite disappointed, as every other part of the experience was wonderful. But I do think the property owes their guests the decency of a response to billing inquiries. "

"Comfy room, perfect for having a base following days exploring. For where it is located it was quiet in the rooms. Good to have complimentary water and bathroom amenities. It would have been nice to have a kettle, tea and coffee making facilities in the room. Staff very friendly and helpful"

"The room was immaculate. The staff was friendly and helpful."

"Loved the decor. They have great security and friendly helpful staff. Enjoyed the breakfast. Rooms are nice sizes. And two great restaurants onsite. Amazing location."

"Loved it "