2/10 Terrible
Danielle, Manchester, UK
Mar 18, 2014
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Doomed from the start
Because of poor communication from Expedia, when we arrived to the hotel we were told our booking had been cancelled (which we were NOT informed of). The staff member was able to find us a room (in what looked like the barn and not worth the almost £160 per night we paid). The quality of the apartment was VERY poor (see photos), with thin 'pull-out' style beds and ill-fitted fixtures throughout. The remaining rooms were occupied by children who ran about knocking on the door and windows until late every night. The bus to/from the centre was not frequent enough and the walk to the supermarket was approx 15-20min walk. The quality of breakfast was poor and although the fireplace in the lobby was beautiful it was rare to find the seating available to enjoy your £9 bottle of Corona or Carlsberg. On our last night we were the only guests at the hotel - which we discovered when going to dinner to discover the place was locked up with no one in sight. Positives: lovely staff on the desk, free wifi, mention your staying at Nermo and receive 10% of ski hire. I wouldn't recommend this hotel, or using Expedia.