Thank you for your review. We appreciate all reviews and look forward to seeing our guests.
10/10 (非常に良い)
NAOKO
2023 年 4 月 28 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
NAOKO
2023 年 4 月に 4 泊滞在
6/10 (普通)
宿泊されたお客様
2020 年 1 月 24 日
良かった点 : スタッフとサービス、施設のコンディションと設備
宿泊されたお客様
2020 年 1 月に 3 泊滞在
croweからの返信 (投稿日 : 2020 年 1 月 24 日)
Thank you for the feed back, we love to hear from our guests.
If you wish to discuss any issues or have suggestions to increase our score, please contact the me at the hotel
Cindy Rowe
GSM
2/10 (非常に不満)
宿泊されたお客様
グループ旅行
2020 年 1 月 6 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2019 年 12 月に 3 泊滞在
croweからの返信 (投稿日 : 2020 年 1 月 7 日)
We are sorry to hear that you did not enjoy your stay
Please contact the hotel to discuss the issue further
Cindy Rowe
GSM
Thank you for posting a review, we were pleased that you liked our staff, and yes Yellowknife is very dry, the cold weather and having heat on all the time, does dry us out a bit
Cindy
Thank you for the review of our hotel.
I am sorry that you were missing some forks in your room.
Extra eating utensils are available at the front desk.
8/10 (良い)
宿泊されたお客様
家族旅行
2019 年 8 月 29 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
部屋は綺麗だけど、食事をするテーブルがないのが、不便でした。
宿泊されたお客様
2019 年 8 月に 5 泊滞在
crからの返信 (投稿日 : 2019 年 10 月 11 日)
Our apologies, the room type booked does not come with a kitchen table
10/10 (非常に良い)
宿泊されたお客様
2019 年 5 月 1 日
良かった点 : 清潔度、スタッフとサービス
宿泊されたお客様
2019 年 4 月に 3 泊滞在
croweからの返信 (投稿日 : 2019 年 5 月 1 日)
Thank you for the awesome rate
We LOVE it when our hard work shines
Hope to see you again, should your travels bring you back to Yellowknife
10/10 (非常に良い)
宿泊されたお客様
家族旅行
2019 年 3 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
街の中心部にも近くて便利でした。
近くでオーロラが観れましたのも最高でした!
宿泊されたお客様
2019 年 2 月に 4 泊滞在
croweからの返信 (投稿日 : 2019 年 4 月 16 日)
WOW, Thank you, we very happy that your stay was a 5/5
4/10 (不満)
宿泊されたお客様
2019 年 3 月 13 日
気になった点 : 清潔度、スタッフとサービス
元々量が少なく1日で使い切るアメニティだったにも関わらず補充がなく、3泊だったので非常に困った。
宿泊されたお客様
2019 年 3 月に 3 泊滞在
croweからの返信 (投稿日 : 2019 年 4 月 16 日)
My apologies for the issue, we have passed it along to all our managers.
Thank you for advising us
Thank you for the lovely review
Cindy Rowe
GSM
Days Inn & Suites Yellowknife
2/10 (非常に不満)
宿泊されたお客様
2019 年 1 月 7 日
air canada 欠航で、イエローナイフ行けなかった。もし込んだツアー料金も返してくれなかった。ホテルとウェストジェット航空のキャンセル料金もいくら戻ってくるかはっきりしない。空港で足止められて、航空会社とのやりとりを身心とも大変疲れた、時間と体力消耗するだけ、臨時ホテル取って、ホテルと空港の間行ったり来たりで時間終わりました。
宿泊されたお客様
2019 年 1 月に 4 泊滞在
croweからの返信 (投稿日 : 2019 年 2 月 21 日)
THIS IS WHAT GOOGLE TRANSLATED:
Canceled, I could not go to the yellow knife. I did not return the included tour fee. It is uncertain how much the cancellation fee of the hotel and West Jet Air will come back. I was stopped at the airport, I was very tired of interacting with airline company, I was exhausted with time and physical fitness, just taking a temporary hotel and finishing time between hotel and airport back and forth.
We are sorry you had issues with the airline and was not able to visit us
OUR REPLY:
Cindy Rowe
GSM
Days Inn & Suites
10/10 (非常に良い)
HiRocky、Tokyo
2017 年 12 月 16 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Nice place for tours
The room is nice to see the lake side, so I can see weather changes from the room, and the location is also good, you can take a walk to the supermarket, which is about 10mim.
Good morning Teresa, Thank you for your feedback, we strive to keep our guests happy so they will come back to visit again. We do look forward to seeing you again.
2/10 (非常に不満)
Rodney
家族旅行
2024 年 5 月 15 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス
4 nights and no housekeeping. we had to ask for towels and TP which they brought and left outside the room door. Always someone out front smoking and not necessarily someone from the hotel. Parking limited if you have a vehicle.
Good morning Rodney, You have our sincere apologies for your uncomfortable stay with us. We are in the process of moving our smoking area away from the front doors. We strive to make our guests feel comfortable and are very sad you were not comfortable. If you would like to discuss this further please do not hesitate to contact me directly.
10/10 (非常に良い)
Shawn
カップルで旅行
2024 年 5 月 12 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The building was clean, staff were polite and respectful and it was close enough to walk to shop and find restaurants and the price was great.
Good morning Shawn,Thank you for such a wonderful review! The feedback helps to keep our team on their toes. If you have any questions or would like to discuss anything with us please do not hesitate to contact me directly.
8/10 (良い)
Alan
出張
2024 年 5 月 9 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I didn't like the smell of cigarette smoke coming under my door on the fourth floor.
Thank you for your feedback. My apologies for the inconvenience, we are a non-smoking hotel however there are times where our guests do not comply to that rule, we do our best to stop them. We will increase our security on the floors to insure this does not happen again.
6/10 (普通)
Steven、Bath
出張
2024 年 5 月 9 日
良かった点 : 清潔度
Very Limited Parking, Very poor controls over loitering at front of property. My key card cancelled every day and had to have it reprogrammed every day and the elevator routinely was U/S. I’ve stayed here many times before but do not think I’ll return after this stay.
Good afternoon Steven,Thank you for your review, you have my most sincere apologies for the inconveniences you have had during your stay.We hope you will give us another chance, and if you do please come and see me personally and I will take care of you.
Thank you for your feedback, we appreciate you. If there is anything you would like to discuss please do not hesitate to contact me directly.
10/10 (非常に良い)
Keisha
2024 年 5 月 6 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nova Inn is centrally located with friendly and professional staff. The room are well kept and its very quiet/peaceful. Compared to other hotels in and around the area, its quite affordable and is value for money. Highly recommended. Will be my go to hotel when I do visit YK in the future
Good morning Keisha,Thank you for such positive feedback, you have made our staff smile with your review!If you need anything please do not hesitate to contact us at anytime.
10/10 (非常に良い)
Colin
グループ旅行
2024 年 5 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was wonderful stay, the service was awesome short distance to down town
Good morning Keisha. Thank you for your review. This review has made my front desk staff and my housekeeping staff very happy. Thank you for putting a smile on everyone's face!! We look forward to seeing you again.
10/10 (非常に良い)
Joyce
家族旅行
2024 年 4 月 25 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I recommend this stay and the staff are very helpful
Good morning Joyce. Thank you for your feedback we appreciate all reviews. If there is anything you would like to discuss please do not hesitate to contact me directly.
Good morning Brent,Thank you for your feedback, we use all our reviews to better our guest/staff relationships. If you would like to discuss anything please do not hesitate to contact me directly.
Good morning Sung Jin, your feedback is very important to us and we appreciate the time you took to leave us a review.We thank you very much and look forward to you coming back to visit us again.
Good morning Chloe.Thank you for your feedback, we appreciate all reviews.For your next visit please do not hesitate to contact the front desk for anything you may need.
Good morning Edward.Thank you for your feedback, we appreciate all reviews.For your next visit please do not hesitate to contact the front desk for anything you may need.
8/10 (良い)
Catherine
出張
2024 年 4 月 6 日
良かった点 : 清潔度
気になった点 : 設備とサービス
Lack of open restaurant for breakfast at 7am. Kitchenette with very limited supplies
Good morning Catherine, I am very sorry to hear that you had limited supplies in your kitchenette, now that we know we will make sure to set up the kitchenettes with the appropreate items. For your next visit if you find there is not what you need please do not hesitate to contact the front desk and we will do our best to supply you with what you need. Unfortunately the restaurant is leased out to a different company and they have set hours of 8am to 8pm. I am very sorry for the inconvenience.
8/10 (良い)
JIEUN
2024 年 4 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The facilities are old, but they are well managed and clean. It is in a good location for sightseeing, such as using the airport and convenience facilities around it.
Good morning Jieun, Thank you for your feedback, we appreciate all reviews. I also really like our location! If you need anything do not hesitate to contact me directly. We look forward to see you again.