I properly submitted numbers of adults and children including their age when I reserve. When we get there they told us Expedia price did not include children’s fee which is not our fault. I compare the prices and quality with other competitors around the area and decided to book but ended up getting charged ¥3000 each kid. We had to additionally pay ¥6000 for our 2 of our 6years old. Unfair business.
Mariko
2025 年 6 月に 1 泊滞在
8/10
We had a great stay at this property. The hostess was kind and helpful. The breakfast was absolutely delicious. The bath was clean and relaxing. The rooms were a bit cold this time of year, so I suggest starting the heater during the day while you are out to come back to a nice toasty room. The property is conveniently located with a beautiful vue on the lake from the front and Fuji-san from the back. I would definitely stay here again!
Jasmyne
2025 年 4 月に 3 泊滞在
10/10
We had a great view on the lake and the breakfast was good !