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Gran Hotel Xalapa

4.0 star property
Hotel with free parking, near Xalapa Cathedral

Choose dates to view prices

Located in the heart of Xalapa, Gran Hotel Xalapa combines relaxation with adventure. Visitors can stroll through the garden, sample international dishes at Mocafetos restaurant, or relax by the outdoor pool on comfortable sun loungers.

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Gym
  • Room service
  • Parking included
  • Laundry

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Double Room

Free cribs/infant beds, free rollaway beds, free WiFi, bed sheets

Standard Double Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Shower/tub combination
Private bathroom
Hair dryer
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room

Free cribs/infant beds, free rollaway beds, free WiFi, bed sheets

Standard Room

8.4 out of 10
Very good
(6 reviews)

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Private bathroom
Shower/tub combination
Cable channels
  • 28 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite | Free cribs/infant beds, free rollaway beds, free WiFi, bed sheets

Junior Suite

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Shower/tub combination
Private bathroom
Hair dryer
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 Double Bed

View all photos for Suite, 1 King Bed (Master)

Suite, 1 King Bed (Master) | Free cribs/infant beds, free rollaway beds, free WiFi, bed sheets

Suite, 1 King Bed (Master)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Shower/tub combination
Private bathroom
Hair dryer
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
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About the neighborhood

Map
91000, VER, Xalapa, Victoria No. 163 Esq. Bustamante, Centro

What's nearby

  • Los Tecajetes Park - 2 min walk - 0.2 km
  • State Theatre - 8 min walk - 0.7 km
  • Juarez Park - 10 min walk - 0.9 km
  • Xalapa Cathedral - 12 min walk - 1.0 km
  • Paseo de los Lagos Park - 17 min walk - 1.4 km

Getting around

  • Xalapa Station - 17 min drive
  • General Heriberto Jara Intl. Airport (VER) - 107 min drive

Restaurants

  • ‪ZOOM terraza - ‬4 min walk
  • ‪La Estancia de los Tecajetes - ‬5 min walk
  • ‪Tom Mix - ‬5 min walk
  • Hotel Xalapa
  • ‪Churrería de Xalapa - ‬7 min walk

About this property

Gran Hotel Xalapa

Upscale hotel near Xalapa Cathedral
Consider a stay at Gran Hotel Xalapa and take advantage of a terrace, a garden, and a playground. The on-site international cuisine restaurant, Mocafetos, offers breakfast, brunch, lunch, and dinner. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
Additional perks include:
  • An outdoor pool and a children's pool, along with sun loungers
  • Free self parking
  • Buffet breakfast (surcharge), meeting rooms, and luggage storage
  • A banquet hall, smoke-free premises, and a gift shop
Room features
All 200 rooms boast comforts such as air conditioning, in addition to amenities like free WiFi.
Extra amenities include:
  • Free infant beds and free extra beds
  • Bathrooms with shower/tub combinations and free toiletries
  • Flat-screen TVs with cable channels
  • Balconies or patios, daily housekeeping, and phones

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The price is ￥8,241
￥9,770 total
includes taxes & fees
Nov 21 - Nov 22
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 185 for adults and MXN 110 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Galeria
  • Mocafetos

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool access ramp on site
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 185.00 for adults and MXN 110.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 9 AM to 8 PM

Property is also known as

Gran Hotel Xalapa
Gran Xalapa

Frequently asked questions

Does Gran Hotel Xalapa have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 9 AM–8 PM.

Is Gran Hotel Xalapa pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Gran Hotel Xalapa?

Check-in begins at 3 PM.

What time is check-out at Gran Hotel Xalapa?

Check-out is at 1 PM.

Where is Gran Hotel Xalapa located?

Located in Xalapa Centro, this hotel is within a 15-minute walk of Los Tecajetes Park and Xalapa Cathedral. Xalapa Metropolitan University and State Theatre are also within 15 minutes.

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Reviews

Gran Hotel Xalapa Reviews

7.6

Good

8.0

Cleanliness

8.4

Location

8.0

Staff & service

8.2

Eco-friendliness

7.2

Property conditions & facilities
Rating 10 - Excellent. 98 out of 340 reviews
Rating 8 - Good. 119 out of 340 reviews
Rating 6 - Okay. 75 out of 340 reviews
Rating 4 - Poor. 28 out of 340 reviews
Rating 2 - Terrible. 20 out of 340 reviews

Reviews

4/10 Poor

Jerry C.

Let me talk
Stayed 1 night in Nov 2025

6/10 Okay

CP Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Sep 2025

8/10 Good

carlos tiburcio martinez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Jul 2025

10/10 Excellent

Gaby

Liked: Cleanliness, staff & service, property conditions & facilities
yes i like it
Stayed 2 nights in Aug 2024

4/10 Poor

Carlos

Disliked: Staff & service, amenities, property conditions & facilities
Dated... REALLY dated... the rooms are big, but feel very old; the bathroom felt small and cramped, the beds may have been nice in the 80's, but I expected better in a hotel nowadays. The air conditioner was noisy, there were barely any electrical outlets in the room. And the worst was the internet, I tested it multiple times and I could never get more than 0.2mbps so completely unusable for modern work. The staff didn't seem service oriented at all, to the point that when I left on the second day of a 7 night stay, they didn't even ask or question it.
Stayed 7 nights in Jan 2023

4/10 Poor

John

Disliked: Staff & service, amenities, property conditions & facilities
Noise from renovations in the hotel was considerable.
Stayed 1 night in Nov 2025

8/10 Good

Eleonaí

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo que requiero está bien Lamento que no esté incluido el desayuno.
Stayed 1 night in Oct 2025

8/10 Good

JAHIR

Liked: Staff & service, amenities
El único detalle que no me gusto, fue que ... llegue con un sandwich y lo coloque sobre el tocador de la habitación, en lo que baje mis maletas y etc, cuando me lo iba a comer vi que una cucaracha ya me había ganado, la cual salió del cajón y se quería volver a esconder, pero la alcance y la deje muerta sobre el piso. Por favor, pidan al personal de limpieza que revisen las habitaciones antes de entregarlas al huésped. Por lo demás estuvo excelente, muy cómodo y accesible. El personal muy servicial, solo que había cosas como una silla, que no nos pudieron dar, pero pedimos una cafetera y tasas y esa si, nos la prestaron. Muy a gusto!!
Stayed 2 nights in Oct 2025

6/10 Okay

Jonnathan Josue

Liked: Cleanliness
Disliked: Property conditions & facilities
Me gustan los cuartos, la propiedad es muy grande pero hay lugares que les falta repara, tiene gimnasio pero es muy limitado y la mayoría de implementos no funcionan
Stayed 2 nights in Oct 2025

8/10 Good

Eduardo

Liked: Cleanliness, staff & service
Habitaciones limpias pero descuidadas.
Stayed 1 night in Oct 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
La habitacion muy limpia El personal muy atento El jardin muy bonito Agua de la Alberca fria pero un lugar muy bonito
Stayed 4 nights in Oct 2025

2/10 Terrible

Martha Angélica

Liked: Cleanliness, amenities
Disliked: Staff & service
No aplica
Stayed 2 nights in Sep 2025

6/10 Okay

Ernestina

El deterioro en que se encuentran las instalaciones, y el mobiliario las cortinas sucias, las alfombras viejiiisimas,todo viejo sin mantenimiento, el elevador sin sensores El personal amable y el restaurante muy bueno
Stayed 3 nights in Sep 2025

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Era muy segura el área de estacionamiento, muy limpio, el personal muy amable, el restaurante estupendo igual la alberca, el bar. La relación calidad-precio excelente. Muy recomendable.
Stayed 1 night in Sep 2025

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
La reservación no estaba completa, uno de los cuartos tuvimos que esperar a que estuviera limpio, el asiento del sanitario estaba roto aunque lo cambiaron rapidamente, el aire acondicionado no servia cuaro3129 y desactivaron todas las llaves de los cuartos el domingo, asi mismo se tenia que ver la clave del internet seguido
Stayed 3 nights in Sep 2025

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fué una muy bonita experiencia, no tengo una sola queja del hotel
Stayed 3 nights in Sep 2025

6/10 Okay

Cruz García

Disliked: Staff & service
Es muy grande con áreas verdes y alberca. Puede ser muy tranquilo y familiar pero si toca conversión el personal no es suficiente. Hay áreas cerradas porque es un hotel viejo y necesita remodelaciones. La recepción es muy impersonal y poco servicial. Pero si buscas un lugar donde no te molesten, con mucho estacionamiento, naturaleza y tranquilidad, este es el lugar!
Stayed 1 night in Aug 2025

8/10 Good

Joaquin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel es bastante ámbito las habitaciones amplias y cómodas sin embargo se ve muy o paso de los años, mobiliario muy viejito
Stayed 1 night in Jul 2025

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Siempre agradable quedarme ahí
Stayed 2 nights in Jun 2025

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien!!!
Stayed 2 nights in Jun 2025

8/10 Good

Cesar

Parece un laberinto y a mí me tocó hasta el final
Stayed 1 night in Jun 2025

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
Se les pide una bolsa para la ropa sucia a las 8 pm y dice el de recepcion que no esta la ama de llaves
Stayed 1 night in Jun 2025

8/10 Good

Josue

Liked: Staff & service
un poco mas de mantenimiento a las instalaciones
Stayed 1 night in Jun 2025

6/10 Okay

Daniel

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
La atención fue buena pero algunas cosas ya se encuentra en mal estado, como por ejemplo el gimnasio
Stayed 4 nights in May 2025

8/10 Good

LORENA LOPEZ DE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones son muy amplias y cómodas
Stayed 1 night in Apr 2025