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Reviews of Ramada Plaza Wuhan Optics Valley

4 out of 5
Ramada Plaza Wuhan Optics Valley
No. 726 Luoyu Road, Wuchang, Wuhan, Hubei

Reviews

8.6

Excellent

Rating 10 - Excellent. 28 out of 59 reviews" "
Rating 8 - Good. 18 out of 59 reviews" "
Rating 6 - Okay. 10 out of 59 reviews" "
Rating 4 - Poor. 3 out of 59 reviews" "
Rating 2 - Terrible. 0 out of 59 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
Some rooms smell of smoking. Many of staff did not speak English.
Stayed 7 nights in Nov 2019
Response from Duty Manager on Dec 4, 2019
Dear guest，I am very sorry that I did not bring you a pleasant check-in experience during your stay.We have timely reported the situation you mentioned to the department manager and strengthened the training to reflect the true hospitality.

10/10 Excellent

Winnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Stayed 3 nights in Jun 2019
Response from Duty Manager on Jul 6, 2019
Thank you for taking the time to tell us about your experience at Ramada Plaza Optics Valley Hotel Wuhan Wuchang. It is always a pleasure to receive positive feedback.I am particularly pleased that you found you have a good experience staying with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Sim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Duty Manager on Jul 6, 2019
Thank you for taking the time to tell us about your experience at Ramada Plaza Optics Valley Hotel Wuhan Wuchang. It is always a pleasure to receive positive feedback.I am particularly pleased that you found you have a good experience staying with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Sim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Duty Manager on Jun 13, 2019
Thank you for taking the time to tell us about your experience at Ramada Plaza Optics Valley Hotel Wuhan Wuchang. It is always a pleasure to receive positive feedback.I am particularly pleased that you found you have a good experience staying with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Sim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2019
Response from Duty Manager on Jun 13, 2019
Thank you for taking the time to tell us about your experience at Ramada Plaza Optics Valley Hotel Wuhan Wuchang. It is always a pleasure to receive positive feedback.I am particularly pleased that you found you have a good experience staying with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Raku

Liked: Cleanliness, staff & service, property conditions & facilities
The area is very noisy, as there is construction going on for building Subway. The workers work till midnight and start at 6AM
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2019

8/10 Good

Doug

Liked: Cleanliness, staff & service
Disliked: Room comfort
Flawed...
Lovely hotel. Location great but huge amount of construction locally so actually getting to the hotel was very difficult. But two comments. Firstly the air conditioning in the room did not function at all and the heat was unbearable. Even set at <10 degrees C the room temperature was around 27...! Secondly the bar staff whilst very pleasant did don’t know how to make the simplest of drinks... a G&T arrived in separate glasses and the lemon arrived 10 minutes later on a plate! Training opportunity...
Stayed 4 nights in Oct 2018

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wuhan was like Mordor.
Great hotel and service, but in the middle of multiple construction sites.
Stayed 3 nights in Oct 2018

10/10 Excellent

TAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Customer Service
The staffs are friendly and helpful. i like to express my complimentary thanks to Mr Sam Cheng and Jeff Wu from Concierge Section, for going an extra mile to assist me.
Stayed 3 nights in Oct 2018

10/10 Excellent

Soma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
I always stay here and it’s a great hotel. Lots of places to walk around but there is on going construction so it might be congested. Make sure you book your taxi 15 to 20 mins ahead during peak hours. Great service.
Stayed 1 night in Jan 2018
Response from Seven on Jul 13, 2018
Dear guest, we highly appreciate that you enjoy your stay in our hotel, we look forward to serving you next time and hope you have a good day.

8/10 Good

Horace

Liked: Cleanliness, staff & service, room comfort
A pleasant stay
Stayed 2 nights in Dec 2017
Response from Seven on Jan 17, 2018
Dear guest, thank you very much for your stay in our hotel, we look forward to serving you next time and hope you have a good day

8/10 Good

Freddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Very good hotel Conveniently located Very comfortable
Stayed 2 nights in Jun 2017
Response from EOS on Jul 4, 2017
Dear Guest, thank you so much for taking the time to share your experience.Your comments to the hotel are very helpful.Also we will keep improving our facilities equipment and services. Hope to serve you again!

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really nice. I got a free upgrade. Everyone was kind and helpful. They spoke English. I thought it was wonderful. The pool was nice.
Response from fiona on Jun 20, 2017
Dear Valerie, Thanks for your sharing. Your satisfaction is a great encouragement that we will do our best to get improved and to be better. Looking forward to your next visit at our hotel!

10/10 Excellent

XI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
We went to Wuhan to see cherry blossoms. The hotel is at in a very convenient location (end of the metro line) with big shopping malls nearby. It is 20-minute taxi drive from Wuhan Station, 10-minute drive away from East Lake Park and Wuhan University. The restaurant where you have breakfast at the hotel is very pretty, very nice decoration! The bathroom is specious, like way too much space. Room is cosy and clean.

4/10 Poor

Verified traveler

8/10 Good

Daniel, Sydney, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable place to stay
I stayed at Ramada Optics Valley Hotel for 7 nights over 2 periods in March 2016. I'm happy to recommend it. The rooms were very comfortable and very clean. The bathrooms were large, modern and again very clean.The TV has a number of English language channels to enjoy. I was wanting to stay in the Guanggu area and this is an excellent location - right next to the large shopping centre and also across the road from the Metro station. Some of the hotel staff were very helpful. Others were less so. Some of them spoke English reasonably well. The only negative was that currently there is a very large construction site opposite the hotel with work going on 24 hours a day. In the room facing that way the noise was irritating. However on the 2nd stay I had a room on the opposite side of the hotel and it was much quieter.
Response from fiona yu on Jul 22, 2016
Dear Guest, your commendation is highly appreciated. We hope that we can get opportunity to serve you again.

8/10 Good

Travel, Wrexham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location and Services
Stay for Business - hotel was great location and services were good for Business traveller
Response from fiona on Jul 19, 2016
Dear Guest, your commendation is highly appreciated. We hope that we can get opportunity to serve you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goos location
Well situated in the busiest part of Optics Valley. Which means the traffic is bad at peak hours. Minutes away from pedestrian street. But everything close early......
Response from fiona on Jul 22, 2016
Dear guest, thank you for your feedback. We are very sorry for the inconvenience caused by the construction of the municipal government and the traffic control. We also look forward to the early completion of the Optics Valley transport construction project, so that our traffic could more convenient. We hope that we can get appotunity to serve you again.

10/10 Excellent

Lawrence, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonably Priced, modern hotel in Wuhan
This is a very nice hotel and it is reasonably priced. The Wifi is good, the beds comfortable, nice bathrooms, and friendly staff. There is a bit of road noise that you can hear, even if you are up on one of the higher floors. Nice oasis in the high tech and university area of Wuhan
Response from General Manager on Aug 23, 2016
Dear San Francisco ,thank you for sharing your feedback on your recent stay with us! Delighted to hear that our team left a memorable impression on your stay. We value your patronage and look forward to welcoming you back.

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Great location
Hotel is in a very busy location. So busy that it is having traffic jam almost at all time. A little noisy if you are facing the round about. Otherwise it is in a very good location with everything within walking distance.
Response from General Manager on Aug 23, 2016
Thank you very much for your kind words! Wonderful that you fullly enjoyed your stay.As you mentioned,The Optics Valley Square will be a very nice commercial center in the future. It will be a pleasure to welcome you back again.

6/10 Okay

Michelle, Bellmore

Liked: Cleanliness, room comfort
Hard for English speakers.
No one speaks English. At. All. Not great for business.

10/10 Excellent

David, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good hotel
I recommend this hotel. The room in which I stayed was large and comfortable. When I arrived at the hotel the concierge was very helpful in dealing with the taxi driver who had not used the metre until halfway in from the airport. Reception staff were always helpful and accommodating with helping with translating directions, arranging taxis etc. I did not eat at the hotel which could have been a mistake as the local restaurant food was not that good. There is a plaza next to the hotel, but the neighborhood is busy and taffic congested due to the subway construction.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I got an executive suite for peanuts. Fantastic
Great hotel, shame about the pollution outside

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

kan

Stayed 3 nights in May 2023

8/10 Good

Gianluca

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sixth stay into the hotel. Always clean, good food, fantastic room. The only bad thing this time was that i was supposed to pay just half night the last day since i checked out before 19:00 (it was around 18:45 and they told me that the price would have been half until 19:00) instead i payed all the next night. A part from that, great service as always
Stayed 5 nights in Jan 2020
Response from Duty Manager on Dec 8, 2021
Dear guest, Thank you for taking time share with us your experience stay with us. Accord to the regulations of the hotel,half day room rate is before 6:00pm,all room after 6:00pm will be chaeged for the full day.Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

YONG SIK

Business traveler
Liked: Staff & service
Stayed 4 nights in Dec 2019

8/10 Good

YONG SIK

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
만족 스러운 출장 ,
Stayed 4 nights in Dec 2019
Response from Duty Manager on Jan 5, 2020
Dear guest, Thank you for taking time share with us your experience stay with us. Your recognition is the biggest encouragement to us, and we will continuously improve for better service. Expecting your next visit and wish you a nice day!

10/10 Excellent

CHAUNING

Stayed 1 night in Dec 2019

10/10 Excellent

An chi

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 2 nights in Nov 2019
Response from 值班经理 on Dec 7, 2019
在旅途，总有意想不到的美景，在华美达，总有不期而遇的温暖，期待您的再次回到光谷，回到华美达。

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
還會再來
地點不錯，距離地鐵站或重點公交站步行可及
Stayed 2 nights in Nov 2019
Response from 值班经理 on Dec 5, 2019
尊敬的宾客您好, 酒店是您的家外之家，希望您每次回来都有回家的感觉！竭诚为您提供优质，高效，便捷的服务！我们将努力做到最好，期待您再次光临！

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Staff & service
地方寬敞，早餐方便，位置適中。 Is a new place, just a few steps away from an important book center. Apart from this, the in-town taxi can easily drive me once to another tourist area nearby. With which point, I was able to start a little walk along the Democracy Road.
Stayed 2 nights in Sep 2019
Response from 值班经理 on Nov 5, 2019
尊敬的客人，感谢您的入住并与我们分享您的入住体验。我们很高兴看到您对我们酒店的认可，我们旨在让每位客人都能享受宾至如归的体验。您的满意是对我们莫大的支持。衷心期待您的下次入住！

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from 值班经理 on Oct 8, 2019
在旅途，总有意想不到的美景，在华美达，总有不期而遇的温暖，期待您的再次回到光谷，回到华美达。

4/10 Poor

kaifeng

Disliked: Staff & service, room comfort
酒店有点老，设施有点跟不上。酒店有点崇洋媚外，我必须说英语才能得到更好的服务。酒店门口大修，进出极其不方便。
Stayed 3 nights in Aug 2019
Response from 值班经理 on Oct 6, 2019
感谢您的入住及点评！非常抱歉我们的服务令您不愉快，我们一定加强工作人员的培训，希望我们的不足不会影响您对我们一如既往的支持和厚爱，衷心地期待您再次光临！

6/10 Okay

Verified traveler

Stayed 1 night in Aug 2019
Response from 值班经理 on Sep 5, 2019
尊敬的宾客您好，非常感谢您对酒店的认可与支持，我们诚挚期待您的再次光临！

4/10 Poor

YiChao

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from 值班经理 on Aug 21, 2019
尊敬的宾客您好，感谢您的入住与点评，我们诚挚期待您的再次光临，祝您诸事顺意，大吉大利！

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from 酒店值班经理 on Aug 3, 2019
尊敬的宾客您好，感谢您的入住与点评，我们诚挚期待您的再次光临，祝您诸事顺意，大吉大利！

8/10 Good

Hyeonjin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Under big construction near the hotel. Lots of car near the hotel, and there are only roads for cars, no sidewalk. (Visited in May 2019) By the way you can get to the shopping malls by walk, taking less than 10mins. Things in the hotel were ok.
Stayed 2 nights in May 2019
Response from Duty Manager on Jul 6, 2019
Thank you for taking the time to tell us about your experience at Ramada Plaza Optics Valley Hotel Wuhan Wuchang. It is always a pleasure to receive positive feedback.I am particularly pleased that you found you have a good experience staying with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Peng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Duty Manager on Jun 13, 2019
Dear Guest,Thank you for taking the time to tell us about your experience at Ramada Plaza Optics Valley Hotel Wuhan Wuchang. It is always a pleasure to receive positive feedback. I am particularly pleased that you found you have a good experience staying with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

HYEONJIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
위치는 상당히 좋으나 공사로 인해 많은 불편함이 있슴.
Stayed 1 night in Jan 2019

6/10 Okay

Herbert

Stayed 3 nights in Sep 2018

10/10 Excellent

Wen yen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
方便的地點
酒店酒廊服務態度不錯（大堂酒廊的小严）
Stayed 2 nights in Sep 2018
Response from Seven Wang on Sep 20, 2018
尊敬的客人您好，感谢您对酒店成员的认可，我们诚挚期待您的再次光临，祝您生活余款

10/10 Excellent

Verified traveler

Stayed 2 nights in Aug 2018
Response from Seven on Aug 15, 2018
Dear guest, thank you for your stay in our hotel, we look forward to serving you next time and have a good day

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店位置不错，服务很好，销售经理杨颖接待仔细，介绍酒店餐饮及周边生活所需，方便我选择！
Stayed 4 nights in Aug 2018
Response from Seven on Aug 15, 2018
尊敬的客人您好，酒店重视每一位客人的入住体验，感谢您对酒店成员及酒店的认可，祝您生活愉快，我们诚挚期待您下次光临

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from Seven on Jan 17, 2018
Dear guest, thank you very much for your stay in our hotel, we look forward to serving you next time and hope you have a good day

10/10 Excellent

Roni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017
Response from Seven on Jan 17, 2018
Dear guest, thank you very much for your stay in our hotel, we look forward to serving you next time and hope you have a good day

8/10 Good

JUNHO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
출장중 숙박
출장으로 2박했었는데, 주변에 식당가도 많고 교통도 좋았지만~ 공사를 밤낮으로 해서 조금 불편했습니다.
Stayed 2 nights in Jun 2017
Response from fiona on Jul 4, 2017
Dear guest, thank you for your feedback. We are very sorry for the inconvenience caused by the construction of the municipal government. We also look forward to the early completion of the Optics Valley transport construction project, so that our traffic could more convenient. We hope that we can get opportunity to serve you again.