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"I absolutely loved my stay here and would definitely stay here again. From the minute I walked in I was made to feel very welcome from the two people working behind the bar, they were so warm, kind and friendly and nothing was too much trouble for them. I was checked in very quickly and smoothly. My room was on the top floor up quite a few stairs but this wasn’t an issue for me as I am fully mobile and able to carry my bags upstairs. However for a less-abled person it may be a bit difficult. My room was wonderful. It was large; even with a double bed, an armchair, a wardrobe and a desk there was still plenty of room. It was so bright and airy and very clean. The shower was one of the best I’ve ever used in a hotel. The water was always warm and of a really good pressure. The bed was very comfortable and the linen was very white and crisp. All the communal areas eg stairwell, downstairs bar were very clean and decorated very tastefully. I loved all the paintings on the walls. I had breakfast and dinner which were both cooked to perfection, and in the bar the choice of beers was very good. I cannot fault this hotel at all as it was simply wonderful. Even the location was great as it was opposite the train station (I travelled by train), and it was about 15 minutes walk into the town and beach. And considering my room was above a busy pub I heard no noise from downstairs at all. Thank you to all the brilliant staff that I met, you were all amazing and perfect!"

"Idealy situated on the seafront and a 2 min walk from the Laines and 5 min from the city centre. I would have scored higher overall but there were a couple slight issues that brought the score down. A large area of the ground floor was cordened off due to refurbishmen. This meant breafast had to be taken in one of the conference/ ball rooms which was tired and in need of refurbishment itself. Where the hotel is an old building there is a labyrinth of corridors and stairs to navigate to find your room. Despite these small negatives the staff were absolutely brilliant, they couldnt have been more frindky and professional. I would definitely recommend staying. Especially in the warmer months when they open up the alfesco seating for the bar area; its a brilliant spot to people watch."