ウォーターパーク

マウント オリンパス ウォーター & テーマ パーク リゾートの口コミ

3 out of 5

口コミ

6.2
評価 10 - 1842 件の口コミ中 388 件が非常に良い" "
評価 8 - 1842 件の口コミ中 382 件が良い" "
評価 6 - 1842 件の口コミ中 383 件が普通" "
評価 4 - 1842 件の口コミ中 320 件が不満" "
評価 2 - 1842 件の口コミ中 369 件が非常に不満" "

6.2/10

清潔度

6.6/10

スタッフとサービス

6.0/10

設備とサービス

6.0/10

施設のコンディションと設備

6.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Harry

Great
2024 年 5 月に 1 泊滞在
Ahmed Mahmoudからの返信 (投稿日 : 2024 年 5 月 23 日)
Hello Jarry,Thank you so much for rating your recent stay with us a perfect 5 out of 5! We are delighted to hear that you had an excellent experience.Your positive feedback is incredibly valuable to our team, and we are thrilled that we could meet your expectations. If there was anything specific that stood out to you or if you have any suggestions for making your future visits even better, we would love to hear from you.We look forward to welcoming you back for another wonderful stay soon!Warm Regards,Mt. Olympus Management Team

8/10 (良い)

Marty

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The physical property was building 25 and it was very well kept in the hallways were quiet and clean. What I didn't like about this day was that I got a glass beer bottle thrown at me for no reason by another person staying at that same building.
2024 年 5 月に 2 泊滞在
Ahmed Mahmoudからの返信 (投稿日 : 2024 年 5 月 22 日)
Hello Marty,Thank you for taking the time to share your experience with us. While I am pleased to hear that you found room to be well-kept, quiet, and clean, I am deeply concerned and sorry to learn about the incident you experienced during your stay.The safety and well-being of our guests are our top priorities, and the behavior you described is completely unacceptable. I apologize for the distress you were subjected to.We strive to provide a safe and enjoyable environment for all our guests.Thank you for bringing this to our attention. Your feedback is crucial in helping us improve our services and ensure the safety of our guests. We hope to have the opportunity to welcome you back in the future under better circumstances.Warm Regards,Mt. Olympus Management Team

2/10 (非常に不満)

Matteo

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our Room Had no Dresser in it when we Had 6 people in the room which created such a mess to deal with for a multiple night stay, Our Room Smelled Like Cat Pee as soon as we walked in, Hair was Still in the tub from the last person, Neighboring rooms were extremely loud and making noise well into 3am and the microwave plate was still dirty. i will not be staying here again.
2024 年 5 月に 3 泊滞在
Nirajからの返信 (投稿日 : 2024 年 5 月 21 日)
Hello Matteo,Thank you for sharing your feedback. We apologize for the numerous issues you experienced during your stay, including the lack of a dresser, the unpleasant odor, the cleanliness of the tub and microwave, and the noise disturbances. This does not reflect the standards we strive for. We will address these concerns with our team to improve our services. We regret that your experience was unsatisfactory and hope you will consider giving us another chance in the future.Best regards,Mt. Olympus Resort

10/10 (非常に良い)

Amy

良かった点 : 清潔度、スタッフとサービス、設備とサービス
Was nice clean quiet place beds were a little on harder side! Short drive to water park
2024 年 5 月に 1 泊滞在
Jake Qからの返信 (投稿日 : 2024 年 5 月 21 日)
Hello Amy, Thank you for your feedback! We're glad to hear you enjoyed the clean and quiet environment. We apologize that the beds were a bit firm for your liking. It's great to know you found the location convenient for visiting the water park. We hope to welcome you back soon!Thank you!

2/10 (非常に不満)

Noé、Cicero

気になった点 : 清潔度、スタッフとサービス
Mal servicio de check in muy mal trato del personal para resolver problemas, no dieron rembolso y se pagó seguro contra cancelación
2024 年 5 月に 2 泊滞在
Jake Qからの返信 (投稿日 : 2024 年 5 月 21 日)
Hello Genesis, Thank you for your feedback. We're sorry to hear about your negative experience during check-in and the issues with our staff. We strive to provide excellent service and regret that we fell short in your case. Please contact our customer service team directly, and we will do our best to resolve the situation and address your concerns. We appreciate the opportunity to make things right.Thank you,

6/10 (普通)

Salma

家族旅行
Good theme and nice beds to stay but no comforter which was annoying. Otherwise everythibg else was in fait condition
2024 年 5 月に 1 泊滞在
Nirajからの返信 (投稿日 : 2024 年 5 月 20 日)
Hello,Thank you for your feedback. We're glad you enjoyed the theme and found the beds comfortable. We apologize for the inconvenience of not having a comforter. We will look into this issue to improve our services. If you have any other concerns, please let us know.Warm regards,Mt. Olympus Resort

2/10 (非常に不満)

Mike

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
At check in we told them that we had 2 cars and gave us a pass for one, and that there was nothing they could do. The room was not finished beds not made. Not enough outlets for charging. No shower curtain. Not enough pillows. The security lock was broke. Just to name a few. Will be the last visit to Mt Olympus.
2024 年 5 月に 1 泊滞在
Nirajからの返信 (投稿日 : 2024 年 5 月 20 日)
Hello Mike,Thank you for sharing your feedback. We're sorry to hear about the issues you encountered during your stay, from parking passes to room conditions. Your safety is paramount, We will address these concerns with our team immediately. Please contact us directly so we can make amends and ensure these issues are rectified for future guests.Warm regards,Mt. Olympus Resort

6/10 (普通)

Patricia

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Our wrist bands didnt work to get intobour room but the staff was quite fast to fix the problem. Our room was our biggest complaint. As soon as you walk in you can smell mold,the base of the toilet leaked water constantly, black mold on the wood in bathroom, the main area of our room flooring was flat out dangerous. There were alot of soft spots in the floor, its only a matter of time till it collapses in. Aside from these issues the cleaning crew did clean everything very well with what was there.
2024 年 5 月に 2 泊滞在
Nirajからの返信 (投稿日 : 2024 年 5 月 20 日)
Hello Patricia,Thank you for your feedback. We apologize for the issues you encountered with your room, We're glad to hear our staff promptly addressed the wristband issue and that the cleaning crew maintained cleanliness with the available resources. Your concerns are important to us, and we will address these maintenance issues immediately. Please contact us directly so we can make this right and ensure a better experience for you in the future.Warm regards,Mt. Olympus Resort

4/10 (不満)

Dazhane

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Jake Qからの返信 (投稿日 : 2024 年 5 月 21 日)
Hello Dazhane, Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We strive to provide excellent service and accommodations, and we regret that we fell short during your stay. Your ratings are valuable to us, and we will use them to improve. Please contact our customer service team if you have any specific concerns you'd like to address.Thank you.

6/10 (普通)

Emilio

良かった点 : 清潔度
気になった点 : スタッフとサービス
2024 年 5 月に 2 泊滞在
Jake Qからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for your feedback, Emilio. We hope to have the opportunity to improve your experience on your next visit.Thank you!

2/10 (非常に不満)

Steve

小さなお子様連れの家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス
There wasnt any staff at the building, we had fights in the parking lots waking everyone up at 4 am one night, other night we had on a couple occasions someone knock loudly on the door and run off.
2024 年 5 月に 2 泊滞在
Hari Kからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Steve,Thank you for sharing your feedback regarding your recent stay at Mt. Olympus Resort. We sincerely apologize for the issues you encountered during your time with us.We regret the lack of staff presence at the hotel and the disturbances you experienced at night. Please rest assured that we take the safety and security of our guests very seriously. We have security personnel stationed in each building to ensure the safety and security of our guests, and we will investigate why there was a lapse in service during your stay.Your comfort and satisfaction are of utmost importance to us, and we will take appropriate action to prevent similar occurrences in the future. We appreciate you bringing these concerns to our attention as it allows us to address and rectify them promptly.Once again, we apologize for any inconvenience and disappointment you experienced. We hope to have the opportunity to make things right and regain your trust in Mt. Olympus Resort.Warm regards,Mt. Olympus Resort

2/10 (非常に不満)

Candy

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It’s was so dirty and so loud bad smell
2024 年 5 月に 1 泊滞在
Hari Kからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Candy,Thank you for taking the time to share your feedback about your recent stay at Mt. Olympus Resort. We sincerely apologize for the issues you encountered during your visit.Your comfort and satisfaction are our top priorities, and it's concerning to hear that we did not meet your expectations. Please rest assured that we take your feedback seriously and will address these issues with our team promptly to prevent such occurrences in the future.If there is anything we can do to improve your stay or if you would like to discuss your experience further, please do not hesitate to contact us directly. Your feedback is invaluable as we continually strive to enhance our services.Thank you for bringing these matters to our attention. We hope to have the opportunity to provide you with a more enjoyable experience in the future.Warm regards,Mt. Olympus Resort

6/10 (普通)

Narexsis

小さなお子様連れの家族旅行
Knocking out the door all night
2024 年 5 月に 2 泊滞在
Ahmed Mahmoudからの返信 (投稿日 : 2024 年 5 月 19 日)
Hello Narexsis,Thank you for providing feedback about your recent stay with us. I am very sorry to hear about the disturbances you experienced during the night due to knocking on your door. This is certainly not the experience we aim to provide our guests, and I understand how unsettling and frustrating this must have been for you.Your comfort is our priority, and I deeply regret that we did not meet your expectations during your stay.Thank you again for bringing this to our attention. We hope to have the chance to welcome you back and provide you with a better experience.Warm Regards,Mt. Olympus Management Team

6/10 (普通)

Scott

気になった点 : スタッフとサービス
2024 年 5 月に 2 泊滞在
Nirajからの返信 (投稿日 : 2024 年 5 月 20 日)
Hello Scott,Thanks for the kind rating! We are glad that your stay went well.We hope to see you again.Best regards,Mt. Olympus Resort

6/10 (普通)

Lu

気になった点 : 清潔度
2024 年 5 月に 1 泊滞在
Jake Qからの返信 (投稿日 : 2024 年 5 月 21 日)
Hello Lu, Thank you for your feedback and for taking the time to rate us. We hope to have the opportunity to provide you with a better experience during your next visit.Thank you!

4/10 (不満)

Dazhane

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
No parking. Extended my stay and had to change buildings. Couldn’t get in my room until 12 AM due to no parking after trying to get in three times. Waited for security for over an hour and no one ever came. No comforters in the room. Most staff gave me the run around when asking for help.
2024 年 5 月に 4 泊滞在
Ahmed Mahmoudからの返信 (投稿日 : 2024 年 5 月 19 日)
Hello Dazhane,Thank you for sharing your experience with us. I deeply apologize for the multiple inconveniences you faced during your stay.The issues you mentioned, including the lack of parking spots and the absence of comforters, are all unacceptable. It was very busy weekend according to the car show.We understand how frustrating these experiences must have been for you, Your feedback will be shared with our team to ensure we improve our processes and prevent such issues from occurring in the future.We value your feedback and hope to have the opportunity to provide you with a much better experience in the future.Warm Regards,Mt. Olympus Management Team

2/10 (非常に不満)

John

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
First off the check out building is not connected to resort and I paid for a king or reserved j should say. Then she gave me wrong directions on map of Olympus minus the building. Then could find our room because no doors on outside have numbers. We finally found a side B in back and went upstairs only to find my number was two buildings away. But I started scanning each room and sure enough the person who checked me in screwed my room number up. Only a 7 was the right number and only number even in both room numbers. Either way found room and wasn’t what was was paid for. Either way two queens not one king and internet didn’t work. The only light that lit room up was right above bed, people constantly banging, yelling out side both of our doors, and the toilet continued to run. Our Cable had ten channels separated apart.
2024 年 5 月に 2 泊滞在
Nirajからの返信 (投稿日 : 2024 年 5 月 17 日)
Hello John,Thank you for sharing your experience with us. We apologize for the confusion and inconvenience you faced during your stay. We regret that the room you were assigned did not match your reservation and that you encountered several issues, including difficulties with directions, room identification, internet access, and noise disturbances. Your feedback is valuable, and we will address these concerns with our team to ensure better service in the future. Please reach out to us directly so we can make this right and provide a more comfortable experience for your next visit.Warm Regards,Mt. Olympus Resort

10/10 (非常に良い)

Maria

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent service I’m really recommend
2024 年 5 月に 2 泊滞在
Niraj Kuriからの返信 (投稿日 : 2024 年 5 月 14 日)
Hello Maria,Thank you so much for your kind words and recommendation! We're thrilled to hear that you had an excellent experience with our service. If you ever find yourself in need of another getaway, we'd be honored to welcome you back.Best regards,Mt. Olympus Resort

10/10 (非常に良い)

Ana L

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Todo fue excelente solo les faltó una cafetera
2024 年 5 月に 1 泊滞在
Hari Kからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Ana,Thank you for reaching out and expressing your satisfaction with your recent experience at Mt. Olympus Resort. We're thrilled to hear that you and your family had a fantastic time during your stay.We hope your entire visit was comfortable and enjoyable. Your feedback is invaluable to us, and we appreciate your comment about the absence of a coffee machine in the room. We are actively exploring ways to enhance the overall guest experience, and your input is highly appreciated.We look forward to welcoming you back for more unforgettable experiences. If you have any additional feedback to share, please feel free to contact us directly. We're eager to hear from you and discuss ways to enhance your next Mt. Olympus Resort experience.Best regards,Mt. Olympus Resort

10/10 (非常に良い)

Sulmaidy

良かった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Nirajからの返信 (投稿日 : 2024 年 5 月 14 日)
Hello Sulmaidy,UserThank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our guests. We look forward to seeing you again soon.Best regards,Mt. Olympus Resort

4/10 (不満)

Toyin

カップルで旅行
No coffee pot, ironing board, iron. Very bland room
2024 年 5 月に 3 泊滞在
Hari Kからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Toyin,Thank you for sharing your feedback with us. We apologize for any inconvenience regarding the amenities in your room. Providing a comfortable and well-equipped accommodation is important to us, and we regret that your room did not meet your expectations.Your comments about the missing amenities and room decor are valuable to us. We will review your feedback with our team to ensure that our rooms are equipped as expected and offer a more inviting atmosphere.If there are any specific details or additional feedback you'd like to share about your experience, please feel free to reach out to us directly. We value your input and want to address any concerns promptly to improve our guests' experiences.We appreciate your understanding and hope to have the opportunity to better serve you in the future.Kind regards,Mt. Olympus Resort

6/10 (普通)

Heriberto

家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
No estaban funcionando las atracciones al aire libre.
2024 年 5 月に 2 泊滞在
Niraj Kuriからの返信 (投稿日 : 2024 年 5 月 9 日)
Hello Heriberto,Thank you for your feedback. We apologize for any inconvenience caused by the outdoor attractions being closed during your visit. As you mentioned, they are scheduled to open after Memorial Day. We appreciate your understanding and hope you'll have the opportunity to visit again to enjoy all the attractions when they are available. If you have any further questions or concerns, please feel free to reach out to us.Kind Regards,Mt. Olympus Resort

6/10 (普通)

Regina

気になった点 : 施設のコンディションと設備
It seemed like we were in a project. There were numerous cars and trucks drinking and smoking loud music, smokers speeding through the parking lot. They’re should be security or cameras along parking. One child was getting cursed at for crying and threatened. Will visit another resort next time instead of here.
2024 年 5 月に 2 泊滞在
Niraj Kuriからの返信 (投稿日 : 2024 年 5 月 9 日)
Hello Regina,We're sorry to hear about your experience. Ensuring the safety and comfort of our guests is our top priority, and we apologize for any disturbances caused by other guests. We appreciate your feedback regarding security measures, and we'll take your comments into consideration to improve our facilities. We understand your decision to explore other resorts, but we hope you'll consider giving us another chance in the future. If you have any further concerns or if there's anything we can assist you with, please don't hesitate to reach out to us.Kind Regards,Mt. Olympus Resort

2/10 (非常に不満)

Lisa

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
DUMP! Do not stay here! Cheap! Was lied to about stuff being open. Everything in theme park was closed. Nasty waterpark with no seating. I will never stay here again!!
2024 年 5 月に 2 泊滞在
Hari Kからの返信 (投稿日 : 2024 年 5 月 6 日)
Hello Lisa,Thank you for sharing your feedback about your recent experience at Mt. Olympus Resort. We apologize for the disappointment and inconvenience you encountered during your stay.We sincerely regret any miscommunication regarding the availability of amenities and attractions. Ensuring clear and accurate information for our guests is a priority, and we will take steps to improve in this area.We also apologize for any issues with the waterpark and seating. Your comments are valuable to us, and we will address these concerns to enhance our guests' experiences.We appreciate your feedback as it helps us continuously improve our services. If you have any additional comments or suggestions for how we can enhance our offerings, please feel free to share them with us.We hope to have the opportunity to regain your trust and provide you with a more enjoyable experience in the future.Best regards,Mt. Olympus Resort

8/10 (良い)

candice

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The amenities in regards to the water park was fun. Bed could’ve been better as far as comfort but we enjoyed our day trip!!
2024 年 5 月に 1 泊滞在
Hari Kからの返信 (投稿日 : 2024 年 5 月 6 日)
Hello Candice,Thank you for sharing your feedback regarding your recent stay at Mt. Olympus Resort. We're delighted to hear that you had a fun experience at our water park.We appreciate your comments about the comfort of the bed, and we apologize if it did not meet your expectations. Your feedback is valuable to us as we continually strive to enhance our accommodations for our guests.Overall, we're pleased that you enjoyed your visit, and we hope to have the opportunity to welcome you back for another enjoyable experience.If you have any further comments or suggestions for how we can improve, please feel free to share them with us. Your input is invaluable as we continually work to enhance our offerings.Best regards,Mt. Olympus Resort

10/10 (非常に良い)

Kristie

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 1 泊滞在
Hari Kからの返信 (投稿日 : 2024 年 5 月 5 日)
Hello Kristie,Thank you for taking the time to rate your recent experience at Mt. Olympus Resort. We appreciate your positive rating and are delighted to know that you had a wonderful experience during your stay with us.Your satisfaction is our priority, and we're thrilled that we were able to meet your expectations. If you have any additional feedback or if there's anything specific you enjoyed about your stay that you'd like to share, please feel free to reach out to us. We're always eager to hear from our guests and learn more about what makes their experiences memorable.We hope to welcome you back for another fantastic stay at Mt. Olympus Resort in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Best regards,Mt. Olympus Resort

10/10 (非常に良い)

Kevin

2024 年 4 月に 2 泊滞在
Ahmed Mahmoudからの返信 (投稿日 : 2024 年 5 月 23 日)
Hello Kevin,Thank you for rating your recent stay with us a 5 out of 5! We're thrilled to know that you had an excellent experience.Your positive feedback means a lot to our team, and we're glad we could meet your expectations. If there’s anything specific you enjoyed or if you have any suggestions for further improvement, we’d love to hear from you.We look forward to welcoming you back soon!Warm Regards,Mt. Olympus Management Team

4/10 (不満)

Todd

2024 年 4 月に 2 泊滞在
Ahmed Mahmoudからの返信 (投稿日 : 2024 年 5 月 23 日)
Hello Todd,Thank you for taking the time to rate your recent stay with us. We're sorry to see that your experience did not meet your expectations.Your satisfaction is very important to us, and we would appreciate any additional feedback you could provide to help us understand where we fell short. If you have a moment, please let us know what aspects of your stay could have been improved.We are committed to making necessary changes to enhance our guests' experiences and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Warm Regards,Mt. Olympus Management Team

2/10 (非常に不満)

Kml

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Worst experience
2024 年 4 月に 1 泊滞在
Hari Kからの返信 (投稿日 : 2024 年 4 月 30 日)
Hello,Thank you for taking the time to rate your recent experience at Mt. Olympus Resort. We sincerely apologize for any inconvenience caused during your stay, and we regret that your experience did not meet your expectations.Your feedback is incredibly valuable to us as we continually strive to improve our services. If you have any additional comments or suggestions for how we can enhance your experience further, please feel free to share them with us. Your input is invaluable as we aim to meet and exceed our guests' expectations.We are committed to providing exceptional service and experiences for all our guests, and we take your feedback seriously. If there's anything specific that you believe we could improve upon, please don't hesitate to reach out to us directly.We hope to have the opportunity to better serve you in the future and provide you with a more enjoyable experience.Best regards,Mt. Olympus Resort

4/10 (不満)

Gonzalo

良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 清潔度
Main elevator was filled with the same candy on the floor for three days. Garbage in the elevator and people up late and loud.
2024 年 4 月に 2 泊滞在
Hari Kからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Gonzalo,Thank you for bringing your concerns to our attention regarding your recent stay at Mt. Olympus Resort. We sincerely apologize for any inconvenience caused by the issues you encountered.Ensuring a clean and serene environment for our guests is a top priority, and we regret that we fell short of your expectations in this regard. Rest assured, we will address the cleanliness concerns you raised with our housekeeping team immediately to prevent such occurrences in the future.Additionally, we understand the importance of maintaining a peaceful atmosphere for all our guests. We will review our noise policies and take necessary measures to ensure that everyone can enjoy a tranquil stay with us.Your feedback is invaluable to us as we continually strive to enhance our services. If there are any further details you'd like to share or if there's anything else we can assist you with, please don't hesitate to reach out to us directly.We hope to have the opportunity to better serve you in the future and provide you with a more enjoyable and comfortable experience at Mt. Olympus Resort.Best regards,Mt. Olympus Resort

6/10 (普通)

Isabel C

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
They didn't have staff service
2024 年 4 月に 3 泊滞在
Hari Kからの返信 (投稿日 : 2024 年 4 月 23 日)
Hello Isabel,Thank you for sharing your feedback regarding your recent stay at Mt. Olympus Resort. We sincerely apologize for any inconvenience you encountered during your stay. Providing exceptional service to our guests is our utmost priority, and we regret that we fell short of your expectations.Your feedback is important to us, and we will thoroughly review your concerns to ensure that all our guests receive the level of service they deserve. If you have any additional comments or suggestions for how we can improve, please feel free to share them with us. Your insights help us enhance our offerings and provide better experiences for our guests.We hope to have the opportunity to better serve you in the future and provide you with a more enjoyable experience.Best regards,Mt. Olympus Resort

2/10 (非常に不満)

Lillian

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
I think customer service was very poor upon arrival. I was told that my reservation was for two adults and I said why would I make a reservation for a kids waterpark for two adults? There were supposed to be three children to adults. It was made on Expedia and they made me pay for the children.
2024 年 4 月に 2 泊滞在
Niraj Kuriからの返信 (投稿日 : 2024 年 4 月 23 日)
Hello Lillian,We're sorry to hear about the confusion with your reservation and the poor customer service experience upon arrival. Your feedback is valuable to us, and we'll address this issue with our staff to ensure better communication and service in the future. We apologize for any inconvenience caused, and we appreciate you bringing this to our attention. If there's anything else we can assist you with or if you have further concerns, please feel free to reach out to us.Warm Regards,Mt. Olympus Management Team

10/10 (非常に良い)

Ana

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス
It’s ok no major problems just didn’t like the overall all experience
2024 年 4 月に 1 泊滞在
Hari Kからの返信 (投稿日 : 2024 年 4 月 21 日)
Hello Ana,Thank you for sharing your feedback about your recent stay at Mt. Olympus Resort. We're sorry to hear that your overall experience did not meet your expectations. Your satisfaction is important to us, and we appreciate you bringing your concerns to our attention.We strive to provide exceptional experiences for all our guests, and we regret that we fell short in your case. If there are any specific issues or areas where we can improve, we would appreciate hearing more details so that we can address them accordingly.Please feel free to reach out to us with any further feedback or suggestions you may have. Your input helps us identify areas for improvement and ensures that we can provide better experiences for our guests in the future.Best regards,Mt. Olympus Resort

2/10 (非常に不満)

Darren

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The building was dirty smell like POT. Sounded like heard of cattle all night long kids running halls, Couldn’t use hot tub even after getting there stood in line for 20 minutes to sit for 5 minutes crazy. Will never stay again. Need. My money back.
2024 年 4 月に 1 泊滞在
Ahmed Mahmoudからの返信 (投稿日 : 2024 年 4 月 21 日)
Hello Darren,We are truly sorry to hear about your disappointing experience during your recent stay at Mt. Olympus Resort.Your feedback regarding the cleanliness of the building, and noise disturbances is deeply concerning to us. Providing a comfortable and enjoyable experience for our guests is our top priority, and we regret that we fell short of meeting your expectations.We apologize for any inconvenience or discomfort you experienced due to the issues you encountered. Your comments will be shared with our management team for review.Once again, we apologize for the inconvenience and disappointment you experienced during your stay. We value your feedback and hope to have the opportunity to regain your trust in the future.Warm Regards,Mt. Olympus Management Team

8/10 (良い)

Aurora

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Todo bien
2024 年 4 月に 1 泊滞在
Ahmed Mahmoudからの返信 (投稿日 : 2024 年 4 月 24 日)
Hello Aurora,Thank you for taking the time to rate your recent experience at Mt. Olympus Resort, and for your positive feedback.We are thrilled to hear that you had an enjoyable stay with us and that everything met your expectations. Your satisfaction is our utmost priority, and we are delighted that you had a great experience.If there is anything else we can do to enhance your future stays or if you have any additional feedback you would like to share, please do not hesitate to reach out to us. We value your input and are always striving to improve our services.Thank you for choosing Mt. Olympus Resort, and we look forward to welcoming you back for another fantastic stay in the future.Warm Regards,Mt. Olympus Management Team

10/10 (非常に良い)

Tracy、New Richmond

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close, convenient and fun
2024 年 3 月に 1 泊滞在
Ahmed Mahmoudからの返信 (投稿日 : 2024 年 4 月 18 日)
Hello,Thank you for sharing your feedback regarding your recent stay at Mt. Olympus Resort.We're delighted to hear that you found our resort to be convenient and fun. Providing a positive and enjoyable experience for our guests is our top priority, and we're thrilled that we could meet your expectations in this regard.Your satisfaction is important to us, and we appreciate your kind words about your experience. We hope to have the pleasure of welcoming you back for another fun-filled stay in the future.Warm Regards,Mt. Olympus Management Team

10/10 (非常に良い)

SVITLANA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Ahmed Mahmoudからの返信 (投稿日 : 2024 年 4 月 18 日)
Hello,Thank you for taking the time to rate your recent experience at Mt. Olympus Resort. We appreciate your positive rating and are thrilled to see that you were satisfied with your stay.Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations during your time with us.If you have any feedback or suggestions you'd like to share in the future, please don't hesitate to reach out. We're here to ensure that every stay with us is enjoyable and memorable.Thank you for choosing Mt. Olympus Resort. We look forward to welcoming you back for another excellent stay in the future.Warm Regards,Mt. Olympus Management Team

4/10 (不満)

Nathan

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Hari Kからの返信 (投稿日 : 2024 年 4 月 16 日)
Hello Nathan,Thank you for taking the time to rate your recent experience at Mt. Olympus Resort. We sincerely apologize for any inconvenience caused during your stay, and we regret that your experience did not meet your expectations.Your feedback is incredibly valuable to us as we continually strive to improve our services. If you have any additional comments or suggestions for how we can enhance your experience further, please feel free to share them with us. Your input is invaluable as we aim to meet and exceed our guests' expectations.We are committed to providing exceptional service and experiences for all our guests, and we take your feedback seriously. If there's anything specific that you believe we could improve upon, please don't hesitate to reach out to us directly.We hope to have the opportunity to better serve you in the future and provide you with a more enjoyable experience.Best regards,Mt. Olympus Resort

4/10 (不満)

Tenisha、Farmington

気になった点 : スタッフとサービス、施設のコンディションと設備
Room was not cleaned, multiple people smoking weed in the hallways. Very noisy early in the morning.
2024 年 4 月に 2 泊滞在
Ahmed Mahmoudからの返信 (投稿日 : 2024 年 4 月 14 日)
Hello Tenisha, We sincerely apologize for the unsatisfactory experience you encountered during your recent stay at Mt. Olympus Resort.It is deeply concerning to learn that your room was not cleaned to our usual standards and that you were disturbed by noise and smoking in the hallways. Providing a clean and comfortable environment for our guests is paramount, and we regret that we fell short of this commitment during your visit.We take your feedback seriously and will address these issues with our housekeeping and security teams to ensure that they are promptly resolved. Your comfort and safety are our top priorities, and we apologize for any inconvenience or discomfort caused.Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust and welcome you back for a more pleasant stay in the future.Warm Regards,Mt. Olympus Management Team

8/10 (良い)

Alpha

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Hari Kからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Alpha,Thank you for taking the time to rate your experience with us! We're thrilled to hear that you had a wonderful time at Mt. Olympus Resort and truly appreciate your positive rating. Your satisfaction is our priority, and we're delighted that we could contribute to your positive experience.We're always striving to enhance our guests' experiences, and your feedback is incredibly valuable to us. If you have any additional comments or suggestions for how we can improve, please feel free to share them with us. Your input helps us better understand our guests' needs and preferences, allowing us to provide an even better experience in the future.We hope to welcome you back for more unforgettable experiences. Your feedback is important to us, and we're eager to hear from you. We look forward to having a detailed discussion to enhance your next Mt. Olympus Resort experience.Best regards,Mt. Olympus Resort

10/10 (非常に良い)

Marvin

2024 年 4 月に 1 泊滞在
Ahmed Mahmoudからの返信 (投稿日 : 2024 年 5 月 2 日)
Hello Marvin,Thank you for taking the time to rate your experience with us! We're thrilled to see that you had a fantastic stay at Mount Olympus Resort and awarded us with a perfect rating.Your satisfaction is our top priority, and we're delighted to know that we met your expectations during your time with us. If there's anything specific that stood out to you or any feedback you'd like to share, please feel free to let us know.We truly appreciate your support and hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm Regards,Mt. Olympus Management Team

4/10 (不満)

Vicki

家族旅行
気になった点 : 施設のコンディションと設備
We stayed at the hotel connected to the waterpark...they might as well not even have doors. You can hear every word your neighbors and people in the hall are saying. I'm assuming it was hotel security out in the halls late with their walkie-talkies turned way up, you could hear everything they were saying - maybe invest in some earpieces. The indoor water park was fine, not too crowded. I guess for 1/2 the price of the other big indoor park you get what you paid for.
2024 年 3 月に 1 泊滞在
Hari Kからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Vicki,Thank you for sharing your feedback regarding your recent stay at Mt. Olympus Resort. We sincerely apologize for any inconvenience caused by noise disturbances during your visit.Ensuring a peaceful and comfortable environment for all our guests is a top priority, and we regret that you experienced noise disturbances from neighboring rooms and hallways. Rest assured, we take your feedback seriously, and we will address this issue promptly with our security team to implement measures to minimize disturbances in the future.We're glad to hear that you enjoyed the indoor water park and found it to be enjoyable and not too crowded. Regarding your comments on pricing and value, we understand your perspective and continuously strive to offer competitive rates while delivering a quality experience for our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Should you require any further assistance or wish to provide additional feedback, please feel free to contact us directly.Best regards,Mt. Olympus Resort

8/10 (良い)

Jessie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property accommodated the people that were in the group at a reasonable rate.
2024 年 4 月に 3 泊滞在
Niraj Kuriからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Jessie,Thank you for your feedback. We're glad to hear that the property was able to accommodate your group at a reasonable rate. Providing comfortable and affordable accommodations is important to us, and we're happy to know that we met your expectations in this regard. If there's anything else we can do to improve your experience or if you have any further comments, please feel free to let us know. We appreciate your input and hope to welcome you back in the future.Best regards,Mt. Olympus Resort

10/10 (非常に良い)

Stefany

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice get away.
2024 年 4 月に 1 泊滞在
Niraj Kuriからの返信 (投稿日 : 2024 年 4 月 8 日)
Hello Stefany,We're delighted to hear that you enjoyed your getaway! If you have any feedback or if there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!Sincerely, Mt. Olympus Resorts

10/10 (非常に良い)

Angelita

2024 年 4 月に 2 泊滞在
Hari Kからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Angelita,Thank you for taking the time to rate your experience with us! We're thrilled to hear that you had a wonderful time at Mt. Olympus Resort and truly appreciate your positive rating. Your satisfaction is our priority, and we're delighted that we could contribute to your positive experience.We're always striving to enhance our guests' experiences, and your feedback is incredibly valuable to us. If you have any additional comments or suggestions for how we can improve, please feel free to share them with us. Your input helps us better understand our guests' needs and preferences, allowing us to provide an even better experience in the future.We hope to welcome you back for more unforgettable experiences. Your feedback is important to us, and we're eager to hear from you. We look forward to having a detailed discussion to enhance your next Mt. Olympus Resort experience.Best regards,Mt. Olympus Resort

10/10 (非常に良い)

Anna

良かった点 : 施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Hari Kからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Anna,Thank you so much for taking the time to share your feedback about your stay at Mt. Olympus Resort. We truly appreciate your positive rating and are thrilled to hear that you had a wonderful time at Mt. Olympus Resort. Your satisfaction is our priority, and we are delighted that we could contribute to your positive experience.Providing an enjoyable and memorable experience for families is something we strive for, and it's wonderful to hear that you enjoyed your visit with us.We hope to welcome you back for more unforgettable experiences. If you have any additional feedback to share, please feel free to contact us. Your input is valuable to us, and we're eager to hear from you. We look forward to having a detailed discussion to enhance your next Mt. Olympus Resort experience.Best regards,Mt. Olympus Resort

4/10 (不満)

Felicia

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Indoor water park is nice. Other then that probably never again
2024 年 4 月に 2 泊滞在
Hari Kからの返信 (投稿日 : 2024 年 4 月 8 日)
Hello Felicia,Thank you for sharing your feedback with us. We sincerely apologize for any inconveniences you encountered during your stay at Mt. Olympus Resort. However, we're delighted to hear that you enjoyed our water park.Our primary goal is to provide a comfortable stay and ensure the satisfaction of our guests. Your feedback helps us improve our services and facilities for future guests.If you have any additional feedback or suggestions, please feel free to contact us directly. We value your input and eagerly anticipate the opportunity to discuss how we can enhance your next Mt. Olympus Resort experience.Warm Regards,Mt. Olympus Resort

10/10 (非常に良い)

Lorena

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I love it all
2024 年 4 月に 1 泊滞在
Ahmed Mahmoudからの返信 (投稿日 : 2024 年 4 月 7 日)
Hello Lorena,Thank you for sharing your positive feedback with us! We're thrilled to hear that you loved your experience at Mt. Olympus Resort.Your satisfaction is our top priority, and we're delighted that we were able to provide you with an enjoyable stay. We appreciate your kind words and are grateful for your support.We look forward to welcoming you back for more wonderful experiences in the future. If there's anything else we can do to make your stays even better, please don't hesitate to let us know.Warm Regards,Mt. Olympus Management Team

2/10 (非常に不満)

Christine

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Place was the circus circus of the dells...will NEVER EVER go back to this establishment, you.get what you pay for..people yelling in hallways..was like tax season flossers in the place..Dirty DIRTY buildings...questionable if clean bedsheets or bathroom towels..towels that feel like sand paper. Dust crumbs on the floors of the rooms and hallway...have to drive to water park.
2024 年 3 月に 2 泊滞在
Ahmed Mahmoudからの返信 (投稿日 : 2024 年 4 月 7 日)
Hello Christine,We are deeply disappointed to hear about your experience at Mt. Olympus Resort and sincerely apologize for the numerous issues you encountered during your stay. Your feedback is incredibly important to us, and we regret that we fell short of your expectations.We understand your concerns regarding cleanliness, noise levels, and the overall atmosphere of the resort. Providing a comfortable and enjoyable environment for our guests is our top priority, and we regret that we did not meet this standard during your visit.We take your comments seriously and will address them with our team to ensure that necessary improvements are made. Your satisfaction is important to us, and we would greatly appreciate the opportunity to make things right. If there's anything else we can do to address your concerns or if you would like to discuss your experience further, please don't hesitate to reach out to us directly.Thank you for bringing these matters to our attention, and we apologize for any inconvenience or disappointment caused. We hope to have the opportunity to regain your trust and welcome you back for a better experience in the future.Warm Regards,Mt. Olympus Management Team

6/10 (普通)

Bobbi

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The couple next us was very noisy until 2 am. I heard the staff knock on their door 2 times about the complaints. The walls were that thin. We even heard when they had intercourse. The hotel had tidy beds, and bathrooms. The floor needed a good sweeping, next to the light switch was a NBA clothing sticker from the prior guest. Our building had no ice machine, or vending machine on our floor or the floor below. As you approached our building it smelled like pot. The main hotel with the pool, was much nicer. I recommend if you choose to stay here you upgrade to the main building. It had an arcade, a bar, a gift shop, and activities. Real potential to take this mediocre hotel and make it 5 stars.
2024 年 4 月に 1 泊滞在
Ahmed Mahmoudからの返信 (投稿日 : 2024 年 4 月 6 日)
Hello,Thank you for taking the time to share your feedback with us following your recent stay at Mt. Olympus Resort. We sincerely apologize for the inconvenience and discomfort you experienced during your visit.Your feedback regarding the cleanliness of the floors and the presence of a sticker is concerning, and we apologize for the oversight. We will address these issues with our housekeeping team to ensure that necessary improvements are made.We hope that you will consider giving us another opportunity to provide you with a more enjoyable stay in the future. If there's anything else we can do to address your concerns or if you would like to discuss your experience further, please don't hesitate to contact us directly.Thank you for bringing these matters to our attention, and we apologize for any inconvenience or disappointment caused.Warm Regards,Mt. Olympus Management Team