Good Morning Heather, Thank you for your wonderful review. We are thrilled that you enjoyed your stay and we look forward to having you as our guest again in the very near future. Best Regards Dawn Pilcher General Manager

Good Morning Sumit,Thank you very much for your 4/5 review. We are pleased that you enjoyed your stay. We do have security onsite so I am not sure if you meant on our property or at the mall with the food outlets across the street but either way our guests safety is very important and I will review with our security and with the Norwood Biz. We look forward to having you as our guest again in the near future.Best RegardsDawn

Good Morning Myriam,Thank you for your 5/5 review. We are thrilled that you enjoyed your stay and we look forward to having you as our guest again in the near future.Best RegardsDawn

Good Morning Ken,Thank you for your 5/5 review. We are thrilled that you enjoyed your stay and we look forward to having you as our guest again in the near future.Best RegardsDawn

Good Morning Kathleen,Thank you very much for your 4/5 review. We are pleased that you enjoyed your stay. You will be happy to know that we have fixed the air conditioning unit in the first room and that we are finalizing the upgrading of the flooring and casegoods in our guestroom so all will be brand new within the year. We look forward to having you as our guests again in the near future.Best RegardsDawn

Good Morning Cyndy,Thank you for your 5/5 review. We are thrilled that you enjoyed your stay and we look forward to having you as our guest again in the near future.Best RegardsDawn

Good Afternoon Cristiano,Thank you for your 5/5 review.We are thrilled that you enjoyed your stay and we look forward to having you as our guest again in the near future.Best RegardsDawn

Good Afternoon Cristiano,Thank you for your 5/5 review.We are thrilled that you enjoyed your stay and we look forward to having you as our guest again in the near future.Best RegardsDawn

Good Afternoon Jennifer,Thank you for your 5/5 review. We are thrilled that you enjoyed your stay and we look forward to having you as our guest again in the near future.Best RegardsDawn

Good Morning Journey,Thank you for taking the time to provide a review. I was disappointed to receive a 1/5 as we normally receive 100% reviews. Are you able to tell me what we could have done better to get a higher score? We appreciate all recommendations.Best RegardsDawn

Dear Jeanette,Thank you for your 5/5 review. We are thrilled that you enjoyed your stay and we look forward to having you as our guest again in the very near future.Best RegardsDawn

Dea Floyd,Thank you for your 5/5 review. We are thrilled that you enjoyed your stay and we look forward to having you as our guest again in the very near future.Best RegardsDawn

Good Morning Linda,Thank you for your 4/5 review.We are pleased that you enjoyed your stay and we look forward to having you as our guest again in the near future.Best RegardsDawn

Good Morning Michelle,Thank you for taking the time to send a review.We would love to know what we could have done to receive a higher rating? It would help us for your future stays to ensure that you enjoy them to the fullest.Best RegardsDawn

Good Morning Jacob,Thank you for your 4/5 review.We are pleased that you enjoyed your stay and we look forward to having you as our guest again in the near future.Best RegardsDawn

Good Afternoon Paula,Thank you very much for your 10/10 review. We are thrilled that you enjoyed your stay with us and we look forward to having you as our guest again in the near future.Best RegardsDawn

Good Morning Robert,Thank you for taking the time to provide a review.We normally receive higher scores than a 3/5 and I was wondering if you could share what we could have done better to receive a higher score?We look forward to having you as our guest again in the near future.Best RegardsDawn

Good Morning Garry,Thank you for your 4/5 review. We are pleased that you enjoyed your stay and we look forward to having you as our guest again in the near future.Best RegardsDawn

Good Afternoon Alaina,Thank you very much for your 8/10 review.We are pleased that you enjoyed your stay and we look forward to having you as our guest again in the near future.Best RegardsDawn

Good Morning Brent,Thank you very much for your 10/10 review. We are thrilled that you enjoyed your stay with us and we look forward to having you as our guest again in the near future.Best RegardsDawn

Good Morning Garry,Thank you for your 4/5 review. We are pleased that you enjoyed your stay and we look forward to having you as our guest again in the near future.Best RegardsDawn

Good Morning Marlene,Thank you for your 8/10 review. We are pleased that you enjoyed your stay and we look forward to having you as our guest again in the near future.Best RegardsDawn

Good Morning Afshin,Thank you for your 5/5 review. We are thrilled that you enjoyed your stay and we look forward to having you as our guest again in the near future.Best RegardsDawn

Good Morning Oriana,Thank you for your 5/5 review.We are pleased that you enjoyed your stay and we look forward to having you as our guest again in the near future.Best RegardsDawn

Good Morning Al,Thank you for your review. We are pleased that you enjoyed your stay.We have 2 restaurants - one of which is opened in the morning for breakfast which is to the left. It is very popular and does require reservations. The other does not open until 11am but you can see it from Pauline's and I think that is why you thought it was empty. We hope to see you again in the near future and I would be happy to make a reservation for you so that you will have a table for your stay.Best RegardsDawn

Good Morning Di,I would like to discuss your review with you further. I am receiving different information from the team regarding your stay. Best RegardsDawn

Good Morning Jill,Thank you for your 4/5 review. We are pleased that you enjoyed your stay with us. I will definitely review this with our Executive Chef as we normally receive rave reviews about our restaurant. We look forward to having you as our guest again in the near future.Best RegardsDawn

Good Morning Tedda,Thank you for your 5/5 review. We are thrilled that you enjoyed your stay and we look forward to having you as our guest again in the near future.Best RegardsDawn

Good Morning Ernest,Thank you for your 4/5 review.We are pleased that you enjoyed your stay and we look forward to having you as our guests again in the near future.Best RegardsDawn

Good Morning Linda,Thank you for your 4/5 review. We are pleased that you enjoyed your stay. You will be happy to hear that our guestroom carpets & case goods(including chairs) are being replaced this year so that the guestrooms will be like brand new. We look forward to having you as our guest again in the near future.Best RegardsDawn

Good Morning Elizabeth,Thank you for your 10/10 review. We are thrilled that you enjoyed your stay with us and we look forward to having you as our guest again in the near future.Best RegardsDawn

Good Morning Martin,Thank you for your 5/5 review. We are thrilled that you enjoyed your stay with us and we look forward to having you as our guest again in the near future.Best RegardsDawn

Good Morning Brenda,Thank you for your 4/5 review. We are pleased that you enjoyed your stay with us. You will be pleased to hear that we are having the lobby and banquet rooms renovated in January 2024 which will make us a beautiful new boutique hotel.We look forward to having you as our guest again in the near future.Best RegardsDawn

Good Morning Dorothy,Thank you for your 5/5 review and kind feedback on our restaurants. We are thrilled you enjoyed your stay and our food. We look forward to seeing you again in the near future.Best RegardsDawn

Good Morning Joanne,Thank you for your review. We are pleased that you enjoyed your stay and I have noted your comments regarding our pillows. I will definitely check the room you were staying in and have them changed and apologize if they were not comfortable.We hope to see you again in the near future.Best RegardsDawn

Good Morning Bigg,Thank you for your 5/5 review. We are thrilled that you enjoyed your stay and we look forward to having you as our guest again in the near future.Best RegardsDawn

Good Morning Emma,Thank you for taking the time to write your review. I was disappointed to see it was a 2/5. Normally we receive much higher scores. Are you able to share what we could have done better to receive a higher score and make you a happier guest?Best RegardsDawn

Good Morning Robert,Thank you for your 4/5 review. We are pleased you enjoyed your stay.I do apologize for the delay in the kitchen - we had some mechanical difficulties that had to be fixed but rest assured they are fixed now and the restaurant will be opened for your next stay.Best RegardsDawn

Good Morning Tessa,Thank you for your 4/5 review. We are pleased that you enjoyed your stay. I was disappointed to hear about the noise from the room above. Please note for future that we do have a strict policy on this and another call to the room would have had security go to speak with them. We look forward to having you as our guest again in the near future.Best RegardsDawn

Good Morning Louise,I was disappointed to receive your 1/5 review.After our phone call - I thought I was able to alleviate some of your concerns and did offer to change your room due to your bed which you declined.I always receive rave reviews regarding our staff and am surprised that you felt the multiple staff that spoke with you about your concerns were all rude. I will definitely review your stay with them.SincerelyDawn

Thank you very much for your 10/10 review. We are thrilled that you enjoyed your stay with us and we look forward to having you as our guest again in the near future.Best RegardsDawn

Thank you very much for your 8/10review. We are pleased that you enjoyed your stay with us and we look forward to having you as our guest again in the near future.Best RegardsDawn

Thank you very much for your 10/10 review. We are thrilled that you enjoyed your stay with us and we look forward to having you as our guest again in the near future.Best RegardsDawn

Good Morning Brenda,Thank you for taking the time to provide a review.Your score is a lot lower than we normally receive and I am hoping to review with you to see what we could have done better?I would be happy to call you to discuss further if you agree.Best RegardsDawn

Dear Eric,Thank you for taking the time to post a review.We were disappointed to receive a 3/5 and were wondering if you could advise what we could have done better during your stay. This feedback will help us with future stays.Best RegardsDawn

Good Morning Janet,Thank you very much for your 5/5 review. We are thrilled that you enjoyed your stay with us and we look forward to having you as our guest again in the near future.Best RegardsDawn

Dear Alina,Thank you for your 4/5 review. We are thrilled that you enjoyed your stay with us and we look forward to having you stay with us again in the near future.Best RegardsDawn

Thank you for your 5/5 review. We are thrilled that you enjoyed your stay with us and we look forward to having you stay with us again in the near future.Best RegardsDawn

Good Morning Marie,Thank you for your 5/5 review. We are thrilled that you enjoyed your stay with us and we look forward to having you stay with us again in the near future.Best RegardsDawn