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ザ ロ ホテルの口コミ

4 out of 5
ザ ロ ホテル
Helm Road, Bowness-on-Windermere, Windermere, England

口コミ

7.2

良い

評価 10 - 563 件の口コミ中 143 件が非常に良い" "
評価 8 - 563 件の口コミ中 183 件が良い" "
評価 6 - 563 件の口コミ中 117 件が普通" "
評価 4 - 563 件の口コミ中 76 件が不満" "
評価 2 - 563 件の口コミ中 44 件が非常に不満" "

7.6/10

清潔度

7.8/10

スタッフとサービス

7.4/10

設備とサービス

6.6/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

4/10 (不満)

Yasuo

気になった点 : スタッフとサービス、客室の快適度
客のリクエストに応えない
バスタブ付きの部屋をリクエストしたが、バスタブはなかった。予約の回答で分かっていれば、他のホテルに変更できた。
2019 年 7 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

小さなお子様連れの家族旅行
気になった点 : 施設のコンディションと設備
重い荷物を持って狭い階段を通ってしか部屋にアクセスできない。エレベーターなど設備を検討下さい。
2019 年 2 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2018 年 8 月に 2 泊滞在

6/10 (普通)

宿泊されたお客様

気になった点 : 客室の快適度
古い観光ホテル
古い観光ホテルで、バーもあるしプールもあるし、建てられた当時は観光地のおしゃれな大型ホテルだったのだろうなという風情が感じられますが、いずれにしても設備は古いです。また、壁が薄くて隣の部屋のお子さんの声が響いてきました。ウィンダミアの駅からタクシーで6ポンド程度です。スタッフは親切です。

10/10 (非常に良い)

Emily

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
We had an absolutely amazing stay at this property. The staff were so helpful and polite, they took fantastic care of us. The hotel and surrounding area were beautiful and well kept, the rooms were comfortable with plenty of space and accessible showers. Breakfast was included with the stay and was a delicious buffet, and dinner in the restaurant was fantastic. When we return to Windermere we will absolutely be coming back to stay here again.
2024 年 4 月に 2 泊滞在

8/10 (良い)

PAUL ANTHONY

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Lee

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Just got back from ro hotel stayed 2 nights upgraded room first room not good at back of hotel got a room at the front with balcony and was perfect 👌
2024 年 3 月に 2 泊滞在

8/10 (良い)

Matthew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A great hotel with history!
We stayed for 2 nights in January. The hotel is very stylish and well equipped. Great location near bars and restaurants although the uphill walk after a few maybe a decision breaker! Staff are very friendly and helpful. Our only gripes are the room we stayed in (with balcony view) was very cold. We had to ask for an electric heater to supplement the built in heating. Also we could here the music and noise from the bar (directly below) so if that's an issue don't choose the balcony view rooms. Otherwise a great stay!
2024 年 1 月に 2 泊滞在

6/10 (普通)

Barry

Nice hotel but needs some work
2024 年 1 月に 2 泊滞在

8/10 (良い)

Graeme

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fab Location
This was our first time here and won’t be the last. Every member of staff we met were very friendly & helpful.
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

anne

2023 年 12 月に 2 泊滞在

2/10 (非常に不満)

Stephen

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Rowena

2023 年 11 月に 4 泊滞在

6/10 (普通)

Wayne

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 清潔度、施設のコンディションと設備
From the outside hotel looks amazing and same for the bar area, then you walk to the back where rooms are and it’s in need of a face lift, carpets are worn and dirty and paint work needs a freshen up and the final touches in areas like the bathroom were sealant has been used looked like done via a novice, I go to lots of hotels around the lakes and for the money for 1 night expect more for my money it’s these little touches that can ruin the break away
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Kanishk

小さなお子様連れの家族旅行
It was a wonderful stay. The staff were very pleasant and kind. The property was clean and good to stay with the family.
2023 年 10 月に 2 泊滞在

8/10 (良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Ro Hotel
Ro Hotel not our usual type of hotel, found it a little too corporate for our liking so only for that reason we wouldn’t stay again. Very clean and excellent choice for breakfasts. Very noisy on late evenings as our room faced the entrance/exit and car park; room very small and a little claustrophobic. Area of corridor on ground floor smelt musty from ceiling leaks, a few mop buckets around catching the rain. We didn’t use facilities on evenings so can’t comment on service or facilities available.
2023 年 10 月に 2 泊滞在

10/10 (非常に良い)

Steve

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 2 泊滞在

8/10 (良い)

JAMES

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The Ro hotel was situated close to the centre of Bowness and was clean and obviously fairly recently been repainted. condition was in general good although the carpets looked like they needed replacing. The rooms were comfortable and the food was good. Drinks were a little on the expensive side and I was unhappy having to pay for car parking at the hotel when we were staying there. However we had a good trip and stay.
2023 年 9 月に 2 泊滞在

10/10 (非常に良い)

raudy

2023 年 9 月に 1 泊滞在

6/10 (普通)

LORRAINE

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Hotel is looking tired. Chipped paint, marks on all the walls. Smells of dampness and flickering lights in hallway. Breakfast has gone down hill from previous stay. At 8.30 am it was barely warm. Previous day very little left at 9.30. Came back from a walk around 1.30 and the excuse for no glasses at the bar for water was ‘clearing up after breakfast’! Disappointed as standards have definitely slipped and no longer value for money
2023 年 8 月に 2 泊滞在

6/10 (普通)

Karl

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel was okay and that’s all I can say. The breakfast was not good and the room a bit cramped. Air conditioning did not work very well and the quilt on the bed was perfect for a very cold winter. The price for one night was, £261 and I then had to pay an extra £10 for parking. Was it worth the money and would we go back. No and No, sorry.
2023 年 8 月に 1 泊滞在

10/10 (非常に良い)

CHIH CHENG

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very good
2023 年 8 月に 2 泊滞在

10/10 (非常に良い)

Adele

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 1 泊滞在

6/10 (普通)

Thomas

気になった点 : 清潔度、施設のコンディションと設備
Air-conditioning was not functioning
2023 年 8 月に 1 泊滞在

10/10 (非常に良い)

Kenneth、Clarksville

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel on lake Windermere - convenient to shopping and dining options plus walkable to the boats that taxi around the lake. The hotel staff was friendly and helpful. Room was ok and had the amenities we needed. Enjoyed the daily breakfast to gear you up for whatever walk or attraction you pursued that day.
2023 年 7 月に 3 泊滞在

8/10 (良い)

Wincy

2023 年 7 月に 1 泊滞在

10/10 (非常に良い)

moazzam

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Must go
2023 年 7 月に 1 泊滞在

6/10 (普通)

Christopher

良かった点 : 清潔度、スタッフとサービス
The hotel was clean and the breakfast was good, the room was average. There wasn't any Menu in the room even though there was a restaurant.
2023 年 6 月に 3 泊滞在

2/10 (非常に不満)

Graham

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Don’t go. Not good at all despite what they say.
Not good at all. The hotel require major improvement work despite it saying it’s had that! Our superior room with lake view was not clean and the shower tray had terrible mould around it. We were offered a change of room. The evening meal was very poor, barely warm and lower than average quality. We were offered a 50% reduction and given an apology. ASKED TO PAY £5 TO PARK YOUR CAR OVERNIGHT IN THE HOTEL CAR PARK & TO HAVE TO SQUEEZE IT UP AGAINST A WALL AS NO AVAILABLE SPACE IS DISGRACEFUL
Shower tray mould found upon arrival.
Shower tray mould found upon arrival.
Shower tray mould found upon arrival.
2023 年 6 月に 1 泊滞在

4/10 (不満)

FREDERIC

家族旅行
良かった点 : 清潔度
気になった点 : 客室の快適度
Ventilation and parking
Worst was receiving parking citation after paying for parking at this hotel. Truly terrible way of treating your customers. No ventilation or cooling of any kind in room on first floor. Window opened about an inch. I will admit the views were nice, but it'd be the same everywhere else.
2023 年 5 月に 1 泊滞在

8/10 (良い)

Rose

家族旅行
良かった点 : 清潔度、スタッフとサービス
Great location, just a steep walk up and down hill. Hotel needs touch up and needs more staff. The staff was absolutely great, but it was hard to watch them run around due to staff shortage.
2023 年 5 月に 3 泊滞在

8/10 (良い)

Jimmy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Bathroom shower leak
2023 年 5 月に 2 泊滞在

10/10 (非常に良い)

Stacey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent location and friendly staff
2023 年 5 月に 3 泊滞在

8/10 (良い)

Julia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 5 月に 2 泊滞在

10/10 (非常に良い)

Ian

2023 年 5 月に 1 泊滞在

10/10 (非常に良い)

Janet

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 4 月に 2 泊滞在

10/10 (非常に良い)

Emma

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing
Amazing from start to finish
2023 年 3 月に 1 泊滞在

4/10 (不満)

Mike

気になった点 : スタッフとサービス
2023 年 3 月に 1 泊滞在

10/10 (非常に良い)

Julie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
One night recharge of batteries!
We had a lovely time from arrival to leaving. The staff were very friendly and helpful, room was spacious and breakfast buffet plentiful. We definately recharged our batteries
2023 年 3 月に 1 泊滞在

8/10 (良い)

Jen

良かった点 : 清潔度、スタッフとサービス
Nice hotel
Great staff, great views but if your walking into town be prepared to walk back up a big hill. Lovely breakfast. Our room was basic but it was the cheapest, damp smell down our corridor, corridor lights didnt stop flickering and room was far too hot in the night. The downstairs area is really nice especially at night time all lit up.
2023 年 3 月に 1 泊滞在

8/10 (良い)

allan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
lovely
had a lovely time at tha Ro hotel. room was really nice, staff were nice and food was lovely. would be a great place when the sun starts to shine. 👍
2023 年 3 月に 2 泊滞在

4/10 (不満)

George

良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Sleepless nights at the RO Hotel.
Room 128 had no view at all just a stone wall 2ft in front of window. There was bird netting between outside wall and bedroom window. There where Pigeons flying inside netting and birds where on window sill cooing all night long. Which kept us awake all night. This needs to be addressed by management.
2023 年 3 月に 1 泊滞在

10/10 (非常に良い)

Stuart

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Loved it, a great place for a weekend break.
Great stay. Staff were all friendly and excellent, room was comfy, spotless. Using the cast to tv was very easy (other hotels take note, this is how it should be done). Further to other reviews, the hotel is on a bit of a hill so if you're compromised in your walking it may be a struggle and it could get a bit wearing if I was there for a week but it was fine for the weekend. Breakfast was also great although maybe bigger plates would stop even a couple of items feeling crammed in. The room wasn't the quietest, could hear a lot when the footfall was high so the room could have done with some excluders just to cover the gaps below the door to deaden the noise a bit but that's being really picky. A great stay and would definitely stay again.
2023 年 3 月に 2 泊滞在

10/10 (非常に良い)

Cameron

2023 年 2 月に 1 泊滞在

8/10 (良い)

Mark

気になった点 : 清潔度
2023 年 2 月に 1 泊滞在

10/10 (非常に良い)

Jonathan、Stockport

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 1 月に 4 泊滞在

6/10 (普通)

NIALL

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There was a noise all night from a fan or ac unit. The breakfast selection was good but most of it was only warm, not hot. Nice hotel but let down by a couple of small things, would stay again but would have to be a different room.

10/10 (非常に良い)

Stephanie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing stay, super friendly staff and the service was great. The room was huge and had lovely views over the lake. Would definitely stay again
2022 年 12 月に 1 泊滞在

10/10 (非常に良い)

Scott

8/10 (良い)

Steven

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 11 月に 2 泊滞在