Disappointed and Confused by the Positive Reviews:
We recently stayed at this resort in one of the Superior King Oceanfront rooms, and I’ll start by saying the rooms themselves were lovely—spacious, clean, and with beautiful views. The grounds were immaculate—you could see the staff working diligently every day trimming trees, picking up fallen leaves, and maintaining the landscaping to a high standard. The property itself is stunning and well cared for.
Unfortunately, that’s where the positives end.
The food was, without exaggeration, absolutely terrible. We didn’t have a single entree we could say was even “okay.” Even the sodas were hit-or-miss—some nights you’d be lucky to get one, and other nights you’d get some off-brand seltzer that tasted like flavored dishwater. Bar drinks were another disaster. Not only were they watered down, but it became a guessing game depending on who made the drink—you might order a margarita and end up with a rum punch (if you’re lucky). It’s clear most of the bartenders haven’t been trained at all.
Customer service was consistently poor. Wait times for food and drinks were unreasonably long, and many of the staff clearly did not want to be bothered. That being said, there were a handful of employees who were kind and tried their best, but they were unfortunately the exception rather than the rule.
Another major issue is the size of the property. While it’s beautiful, it’s so spread out that getting around require