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ステイブリッジ スイーツ ウィチタ フォールズ IHG ホテルの口コミ

3 out of 5
ステイブリッジ スイーツ ウィチタ フォールズ IHG ホテル
1917 Elmwood Ave N, Wichita Falls, TX

口コミ

8.2

とても良い

評価 10 - 345 件の口コミ中 164 件が非常に良い" "
評価 8 - 345 件の口コミ中 86 件が良い" "
評価 6 - 345 件の口コミ中 48 件が普通" "
評価 4 - 345 件の口コミ中 28 件が不満" "
評価 2 - 345 件の口コミ中 19 件が非常に不満" "

8.0/10

清潔度

8.8/10

スタッフとサービス

7.8/10

設備とサービス

7.6/10

施設のコンディションと設備

7.2/10

環境への配慮

口コミ

2/10 (非常に不満)

Bryan

小さなお子様連れの家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Old and borderline nasty. We went into the first room and after I killed 6 roaches running around I went back the the front desk and asked for another room. Good news was the second room I only had to kill one roach! Floors are old and filthy showers not caulked and moldy. Had to put a sheet on the couch due to it probably being 30 years old so u can imagine the smell and look. Over all the edges and corners were filthy and had many dead roaches. Will never stay there again. Only good thing was the breakfast was good but I don’t want to see the kitchen!
2024 年 4 月に 3 泊滞在
Sincerely, Dakotah Simpson General Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Good day Bryan, Thank you for providing feedback regarding your most recent stay at Staybridge Suites Wichita Falls, we were pleased to host you as our guests. I would like to take the time to apologize for not meeting your expectations. We strive to make each guest stay as comfortable as possible and will be able to use the comments to improve. Thank you again for your feedback and we wish you a wonderful day!

8/10 (良い)

Laura

良かった点 : スタッフとサービス
気になった点 : 清潔度
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Blake

2024 年 2 月に 1 泊滞在

8/10 (良い)

Michael D.

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Sincerely, Dakotah Simpson General Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Good day Michael D, Thank you so much for providing feedback regarding your most recent stay at Staybridge Suites Wichita Falls Texas, we were pleased to host you as our guests. Thank you for providing a review regarding your stay, we value feedback and will be able to use yours to know we need to improve some of our practices. We hope to host you again in the future and wish you a wonderful day!

10/10 (非常に良い)

Ralph

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Work
Work trip. Nice to have a kitchenette. Front person was great.
2024 年 1 月に 5 泊滞在
Sincerely, Dakotah Simpson General Managerからの返信 (投稿日 : 2024 年 1 月 18 日)
Good day Ralph,Thank you so much for providing feedback regarding your most recent stay at Staybridge Suites Wichita Falls Texas, we were pleased to host you as our guests. Our guest services team is pleased to hear that you enjoyed the full sized kitchenette in the room as well as the friendliness of the staff. We look forward to hosting you again and thank you once more for your comments. Have a wonderful day!

10/10 (非常に良い)

Amanda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was pretty good but the elevator had an odd smell.
2023 年 12 月に 1 泊滞在
Sincerely, Dakotah Simpson General Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Good day Amanda,Thank you so much for providing feedback regarding your stay at Staybridge Suites Wichita Falls Texas, we were pleased to host you as our guests. Our team is pleased to hear that you enjoyed your stay with us and thank you for providing feedback regarding the elevator, we have since looked into the matter. We look forward to hosting you again in the future and we wish you a wonderful day!

8/10 (良い)

Laura

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Convenient location with easy parking. Also, good amenities. Hotel could use some updating, but otherwise good for a 1 night stay.
2023 年 12 月に 1 泊滞在
Sincerely, Dakotah Simpson General Managerからの返信 (投稿日 : 2024 年 1 月 18 日)
Good day Laura,Thank you so much for providing feedback regarding your most recent stay at Staybridge Suites in Wichita Falls Texas, we were pleased to host you as our guests. Our team is pleased to hear that you enjoyed the amenities we have to offer within the location. We value feedback and will be able to use yours to not only improve, but to encourage our team to continue their efforts. We wish you a wonderful day and look forward to hosting you again.

10/10 (非常に良い)

Tyrone

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Love my Stay
Great experience Love it
2023 年 12 月に 1 泊滞在

6/10 (普通)

Jaurell

良かった点 : 施設のコンディションと設備
In room 104 the window had cold air coming through it.Also whoever was in the room upstairs from mines was constantly making loud noises that kept me awake.
2023 年 12 月に 5 泊滞在
Sincerely, Dakotah Simpson General Managerからの返信 (投稿日 : 2024 年 1 月 3 日)
Good Day Jaurell,Thank you so much for providing your feedback regarding your most recent stay at Staybridge Suites Wichita Falls Texas, we were pleased to host you! I would like to apologize for not meeting all of your expectations during your stay. We will be able to use the feedback you've provided in order to improve our practices, so thank you! I hope we can host you again in the future so we may prove that your experience was just an exception. Thank you again and have a wonderful day!

4/10 (不満)

Amanda

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
Dont have high expectations
I have stay at many Staybridge Suites and this one was most disappointing. It was outdated and facilities were not up to par. The microwave stopped working and then continued to beep with a service warning ⚠️. I had to unplug it. The phone in the room didnt work...it sounded like an old dial-up computer with high pitch sounds and static buzzing. I called the number on the phone in the room (labeled to give to a 911 dispatcher if needed) and it was wrong! It took me to some Two Sisters business. There were no waste baggies or trash can bags at any of the pet stations. With all that said... the staff was always very friendly and helpful with what they could do.
2023 年 12 月に 1 泊滞在
Sincerely, Dakotah Simpson General Managerからの返信 (投稿日 : 2023 年 12 月 11 日)
Good day Amanda,Thank you so much for providing feedback regarding your most recent stay at Staybridge Suites Wichita Falls Texas, we were pleased to host you as our guests! I would like to take the time to apologize for not meeting your expectations. We strive to make each guest stay as comfortable as possible and will be able to use your comments in order to improve our practices. I hope you choose to stay with us again in the future so we may prove your experience was just an exception. Thank you again for your feedback and we hope you have a wonderful Holiday Season!

10/10 (非常に良い)

Ginger

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was nice. Too bad we couldn't stay longer.
2023 年 11 月に 1 泊滞在
Sincerely, Dakotah Simpson General Managerからの返信 (投稿日 : 2023 年 12 月 11 日)
Good day Ginger,Thank you so much for providing feedback regarding your most recent stay at Staybridge Suites Wichita Falls Texas, we were pleased to host you as our guests. Our guest service team is pleased to hear that you enjoyed your stay with us. We hope to host you again in the future and thank you once more for providing comments. Happy Holidays!

6/10 (普通)

Thanh

家族旅行
良かった点 : スタッフとサービス、客室の快適度
2023 年 11 月に 2 泊滞在
Sincerely, Dakotah Simpson General Managerからの返信 (投稿日 : 2023 年 12 月 1 日)
Good day Thanh,Thank you so much for providing feedback regarding your most recent stay at Staybridge Suites Wichita Falls Texas, we were pleased to host you as our guests. We strive to make each stay as comfortable as possible and will use your rating as a way to improve. Thank you again and have a wonderful day!

4/10 (不満)

Joy M

ペット同伴の旅行, 小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This property was not cleaned. The room was rough. The property was rough. Was pretty run down. Main lobby was good and the morning breakfast was good!
2023 年 11 月に 1 泊滞在
Sincerely, Dakotah Simpson General Managerからの返信 (投稿日 : 2023 年 12 月 1 日)
Good day Joy M,Thank you for providing feedback regarding your most recent stay at Staybridge Suites Wichita Falls Texas, we were pleased to host you as our guests. I would like to apologize for not meeting your expectations during your stay. We strive to make each guest as comfortable as possible and will be able to use your comments to improve our practices. We hope to see you in the future to prove your experience was just and exception. Thank you again and have Happy Holidays!

10/10 (非常に良い)

Melissa

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property was amazing it accommodated all my needs especially for thanksgiving I love this hotel and will definitely stay again when coming to Wichita Falls to visit my son in the Air Force
2023 年 11 月に 1 泊滞在
Sincerely, Dakotah Simpson General Managerからの返信 (投稿日 : 2023 年 12 月 1 日)
Good day Melissa, Thank you so much for providing feedback regarding you most recent stay at Staybridge Suites Wichita Falls Texas, we were pleased to host you as our guests. Our Guest services is pleased to hear that you enjoyed your stay with us and that we were able to accommodate all of your needs. We strive to make each guest stay as comfortable as possible and are glad to know we were able to meet your expectations. We look forward to seeing you again and hope you have a wonderful day! Thank you again and Happy Holidays.

8/10 (良い)

Micah

2023 年 8 月に 10 泊滞在

10/10 (非常に良い)

David

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The front desk workers and hotel staff were extremely helpful and friendly. They made my trip very pleasant. The breakfast and evening staffs were a nice touch.
2023 年 8 月に 1 泊滞在

2/10 (非常に不満)

Rosenda

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 2 泊滞在

10/10 (非常に良い)

Maria

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice and clean and comfortable nice people
2023 年 8 月に 1 泊滞在

4/10 (不満)

stephen

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Crickets all over our room. Killed 9 and was woken up by one jumping on my face during the night.
2023 年 7 月に 1 泊滞在

10/10 (非常に良い)

Travis

2023 年 6 月に 1 泊滞在

4/10 (不満)

宿泊されたお客様

家族旅行
気になった点 : スタッフとサービス
No room available upon checking in
Room that I reserved Online was not available when I checked in so they gave me a different room. Went to that room with my kids and family only to be redirected to another room in a different building.
2023 年 6 月に 1 泊滞在

2/10 (非常に不満)

Amanda

2023 年 6 月に 2 泊滞在

4/10 (不満)

Chadwick

家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
1st impressions are everything and the grass or should I say weeds around the property looked as if they hadn’t been touched in over a month. The next thing that caught my attention was the “POOL CLOSED” sign. I told lady behind counter if I would have known the pool was closed I wouldn’t have booked. Room was spacious, TV’s a little small for our viewing pleasure. AC worked great. There were exposed electrical wires in our closet for a pre-existing light bulb. The pull out sofa which my 12 year old sleep on was the size of a miniature blow up mattress with approx 3” of bed mattress. Won’t stay here again. Let me make this very clear. I lay all of this upon Management and owners. You guys (cross gender for you some folks) can do a lot better. Chad from East Texas
2023 年 5 月に 5 泊滞在
Dakotah Simpson-General Managerからの返信 (投稿日 : 2023 年 5 月 31 日)
Good day Chadwich,Thank you so much for providing feedback regarding your most recent stay at Staybridge Suites, Wichita Falls Texas we were pleased to host you as our guest. I would like to take the time to apologize for not meeting your expectations. We strive to make each guest stay as comfortable as possible, and will be able to use your comments to improve our practices. Thank you again for taking the time to provide comments and we wish you a wonderful day! Sincerely,

10/10 (非常に良い)

Dereck

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
I’m happy here
2023 年 4 月に 11 泊滞在

6/10 (普通)

Manikkavel

2023 年 4 月に 6 泊滞在

6/10 (普通)

宿泊されたお客様

気になった点 : 清潔度
2023 年 2 月に 1 泊滞在
Sincerely, Dakotah Simpson General Managerからの返信 (投稿日 : 2023 年 3 月 5 日)
Good Day Valued Guest, Thank you for taking the time to tell us about your most recent stay at Staybridge Suites Wichita Falls Texas, we were pleased to host you. Please know that feedback is extremely valuable as it is used in order to coach our team for further improvement. I'd love to hear more about your experience, so if you'd like to share further details you may contact the hotel directly. We look forward to hosting you again in the future and we wish you a wonderful day!

8/10 (良い)

Laura

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Breakfast was quite good. There are some maintenance and repair issues in the room that are minor, but could be improved. We had a great stay!
Dakotah Simpson-General Managerからの返信 (投稿日 : 2022 年 12 月 29 日)
Good day Laura, Thank you for choosing Staybridge Suites as your most recent stay destination and for providing comments! We are pleased to know you enjoyed your stay with us. We are continually making improvements, so your feedback will help aid in our efforts for improvement. We hope to host you again in the future and thank you once more for providing feedback. Have a Happy New Year!

8/10 (良い)

Victoria

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Staff was exceptionally nice and helpful; however didn’t present a professional look as all wore street or athletic clothes. Some areas were cluttered and not clean. Rooms were clean, very comfortable and roomy.
2022 年 12 月に 4 泊滞在
Dakotah Simpson-General Managerからの返信 (投稿日 : 2022 年 12 月 29 日)
Good day Victoria, Thank you so much for providing feedback and choosing Staybridge Suites as your most recent stay destination, we were pleased to host you! I am pleased to know that you found the staff friendly and welcoming and your room was clean/comfortable. We look forward to hosting you again in the future and thank you for your comments. Have a Happy New Year!

10/10 (非常に良い)

Dario

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excelente todo
2022 年 12 月に 1 泊滞在
Dakotah Simpson-General Managerからの返信 (投稿日 : 2022 年 12 月 29 日)
Good day Dario,Thank you so much for providing feedback regarding your most recent stay at Staybridge Suites Wichita Falls Texas, we were pleased to host you as our guests. We are pleased to know that you found everything with your stay comfortable and the staff was accommodating. We look forward to hosting you again in the future and wish you a wonderful day! Thank you again for your feedback.

2/10 (非常に不満)

Hans

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
First assigned room had not been cleaned. Second room assigned was not totally cleaned (trash under kitchen sink, dirty dishes in sink, and main TV did not work). Upon checkout, the clerk took out name so that the manager could call us. The manager did contact us about one hour later and thanked us for letting him know the issues. He was going to take of the room fee for the issues we had.
2022 年 12 月に 1 泊滞在
Dakotah Simpsonからの返信 (投稿日 : 2022 年 12 月 8 日)
Good day Hans, Thank you for providing feedback regarding your most recent stay at Staybridge Suites Wichita Falls Texas, we were pleased to host you as our guests. I would like to take the time to apologize for not meeting your expectations. We will be able to use your comments in order to make changes to improve our practices. Thank you again for taking the time to provide comments regarding your stay and we wish you a wonderful day!

6/10 (普通)

Hans

家族旅行
気になった点 : 清潔度
The evening dinner/social was less than expected. Food was late being put out. Staff member had three young children unsupervised running around the eating area.
2022 年 11 月に 1 泊滞在

10/10 (非常に良い)

Ilene

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 10 月に 2 泊滞在

10/10 (非常に良い)

Deana

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Quiet area
2022 年 10 月に 1 泊滞在

2/10 (非常に不満)

Stephanie

2022 年 10 月に 3 泊滞在

8/10 (良い)

Glenn

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean hotel.
2022 年 10 月に 1 泊滞在

2/10 (非常に不満)

Tony

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 9 月に 1 泊滞在

4/10 (不満)

Kate Coronado

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
Would not return to stay here
2022 年 8 月に 3 泊滞在

6/10 (普通)

Chad

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
The property is in need of maintenance. The inner entry door was removed due to pending repairs, the tub in my room sagged in the middle, which made the tub very slippery due to standing water for hours after showering, and the gym was "out of order".
2022 年 8 月に 2 泊滞在

10/10 (非常に良い)

Jack T.

家族旅行
良かった点 : 清潔度、スタッフとサービス
The property was nice. For the most part it was clean. Needed some maintenance though. The room was good. The towels were small and very rough. The breakfast was very good and staff very friendly
2022 年 8 月に 2 泊滞在

8/10 (良い)

Jodi

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good stop, quiet, comfy beds.
Hotel was a good stop…lots of places to eat in the area. Room had good space and kitchenette and the beds were comfy. Could use some updating, but it was fine. And quiet so we slept well.
2022 年 8 月に 1 泊滞在

8/10 (良い)

Sean

家族旅行
良かった点 : スタッフとサービス、客室の快適度
気になった点 : 清潔度、施設のコンディションと設備
Seems every hotel is neglected these days
First, the good news: The beds were comfy and we slept well. Breakfast was definitely one of the best in this price/class range. The property was generally clean (picked up, anyway) and seemed very safe. Now, the bad news: It seems all hotels lately have some major neglect. In this case, it was the major water leaks. See attached photos. Water was probably leaking in the room above us, as well as our room. We couldn't use the closet, because the smell of mold was so strong.
Water damage above bath tub
Water damage above bath tub, zoomed in
Bath tub had something in it when we arrived
Water damage in closet
2022 年 8 月に 1 泊滞在

10/10 (非常に良い)

Patricia

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 7 月に 1 泊滞在

10/10 (非常に良い)

Kenneth

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean property and rooms. Lots of space and ability to fix your own food in the room. Full size refrigerator and freezer as a huge bonus.
2022 年 7 月に 7 泊滞在

2/10 (非常に不満)

Jennifer

家族旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2022 年 7 月に 1 泊滞在

8/10 (良い)

Nicole

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place friendly staff
2022 年 7 月に 1 泊滞在

6/10 (普通)

Scheila

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Not what you would expect…
Let me start with the staff was great! However, the first room I was put into the toilet wasn’t attached to the floor; the second room, the toilet just rocked. The spout on the bathtub was loose. If you are expecting to cook in the “kitchen”; know there isn’t a stove and the ditches provided are lacking or broken or chipped. They kept telling us the pool would be open “tomorrow”; except tomorrow was the answer to when will the pool open. I’m pretty sure the sheets on the pull out couch were dirty. They have ONE washer and ONE dryer for the guest laundry room. Cleanliness was okay; but know that the hotel is old and run down without updates. I will find another place to stay next time I have to visit WF.
2022 年 7 月に 3 泊滞在

4/10 (不満)

Steve

2022 年 6 月に 1 泊滞在

2/10 (非常に不満)

Deena

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Roach Motel
Man who checked us in was stoned out of his mind and could barely get through the check in. His friends were hanging around outside the door waving at us and being obnoxious. Couch looked like something found on the side of the road and the final straw was the two cockroaches we encountered in the bathroom. Had been on the road for 16 hours so needed a few hours of sleep so we closed our eyes and listened to the other cockroach skittering around. Got up 5 hours later, skipped the shower for fear of what might join us and hit the road. Will definitely skip the entire town in next trip.
2022 年 6 月に 1 泊滞在

2/10 (非常に不満)

Shana

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
This place was nothing like the pictures online. The pool was empty and the social hour had no drinks and the food was gross.
2022 年 6 月に 1 泊滞在

8/10 (良い)

Jessica

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Quick trip
Nice comfortable location.
2022 年 6 月に 1 泊滞在