I'll start with the bad and end with the good. Our room was definitely not clean. Our refrigerator was full of someone else's food. One of the pillowcases had blood on it. There was a chewed up caprisun straw on the headboard. The bathroom floor had been cleaned, but the corners had built up grime. The tub faucet dripped constantly and the tub was rusty. The repairs made were shoddy at best. In some places in the bathroom, I couldn't tell if I was seeing mold, or if the material used for repairs just looked like mold. I had a 2 bedroom suite, and the tv didn't work in the kids room. The pool was out of order. Several of our family members were staying in the hotel, some we hadn't seen in years. The man working the front desk for the evening didn't seem to want us visiting in the common area. We hadn't seen my in-laws for Christmas, and while visiting there, they gave my husband and I a bottle of wine and a bottle of bourbon. They were sitting, unopened, on the table as we visited, and he told us we had to put them away. He said there were complaints about us, even though the phone never rang and no one ever approached the desk. We weren't being disruptive.
The pros...Check-in was fast and easy. All other staff members were incredibly friendly and helpful. The ladies on night and morning duty were fantastic. Breakfast was good.