The transfer from Hamilton Island airport to the resort was flawless, including bag collection for us, greeting by the Intercontinental staff, boarding the boat - snacks, drinks etc and transfer to the resort.
On arrival at the resort, staff were fantastic and delivered our bags to our room. Zero paperwork to do other than check in. It was again, flawless.
The room on the beach was fantastic, only one tip - keep the aircon on otherwise the floors in the room get slippery from the humidity.
Rooms clean, free Hayman bottles and bag for the resort. Loved it. Greeting note for my 40th on the bed with a nice welcome card.
Gym, yoga class were great - loved the Yoga teacher.
Breakfast - good selection, minus fruit flies on the vegetables and fruit for juicing. Fresh made omelette was great.
Drawbacks - after speaking to ALOT of guests during our stay, the main feedback was the food was average.
They were understaffed in the Pacific restaurant, tables for two are tiny and literally no room for plates. The meals are expensive $68 for a steak. And to be fair, I’ve had much better at Hurricanes in Sydney for $40.
The Brussel sprouts undercooked, my prawn cocktail had the poo shooter in each, they were not fresh at all.
The chips arrived on a plate. The display was average. At a 5 star resort, you expect a level of high grade food and waiter experience. It was average. Every guest we spoke to said the same thing and were disappointed.
Bam bam was the only saving grace.