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マクドナルド ヒル バレー ホテル ゴルフ アンド スパの口コミ

4 out of 5
マクドナルド ヒル バレー ホテル ゴルフ アンド スパ
Tarporley Road, Whitchurch, England

口コミ

7.8

良い

評価 10 - 491 件の口コミ中 174 件が非常に良い" "
評価 8 - 491 件の口コミ中 165 件が良い" "
評価 6 - 491 件の口コミ中 85 件が普通" "
評価 4 - 491 件の口コミ中 45 件が不満" "
評価 2 - 491 件の口コミ中 22 件が非常に不満" "

8.4/10

清潔度

8.2/10

スタッフとサービス

7.6/10

設備とサービス

7.8/10

施設のコンディションと設備

7.0/10

環境への配慮

口コミ

4/10 (不満)

Jeff

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
The shower was disgusting. They clearly do not stand inside the shower when they clean it. If they did, they would see the disgusting stains on the inside of the cubicle. Room 208.
2024 年 4 月に 1 泊滞在

4/10 (不満)

Harriet

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Considering the price and star rating of this hotel it was a huge let down. The rooms are very tired and have very poor amenities. The is only one plug socket available to use for the whole room. This is located by the desk / mirror. No usb or plug sockets next to the bed at all. The lamps are wired into the wall so you even unplug a lamp to use the plug socket. The room felt dirty. There were dirty handprints in the walls. Not enough towels etc etc. very basic to say the least. The breakfast was also of a poor standard. We paid to have breakfast included in the room rate however didn’t bother going after the first morning as its was so rubbish. The selection was 2 star at best. I overheard that they charge £18 per person for this awful selection of breakfast. Drinks very expensive too. Overall a massive let down and definitely will not return or recommend to anyone else.
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel was pleasant and the rooms were spacious, clean & comfortable. The food was of a high standard and we would recommend it to others.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Ashley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

6/10 (普通)

Richard

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
The reception team were good but the room had not been cleaned properly. We found old socks, a tooth plaque removal device and the tea and coffee facilities had not been renewed.
2024 年 4 月に 1 泊滞在

4/10 (不満)

Catherine

カップルで旅行
良かった点 : スタッフとサービス
While the staff, food, and the facilities were good, the sleeping experience left much to be desired and did not live up to expectations. Arguably the most important aspect of any stay. The mattress was very hard, and lumpy, springs were loud when rolling over. Did not sleep the whole night through and woke up several times due to how awful the mattress was. The shower did not warm up and was cold. Greater attention to details such as small amount of mould in the bathroom, squeaky wardrobe doors, chipped paint on common area doors, shampoo in the hand soap dispenser, no teaspoons in room, heafty room service charge, dated/dirty looking carpets, condensation in the walkway window between the panes of glass, as well as fixing the above mentioned issues could turn this establishment into a luxury experience like I imagine it was in the early 2000s. It was such a shame as we were really looking forward to relaxing away from home for a few nights and in the end couldn't wait to get back.

10/10 (非常に良い)

Dawn

2024 年 2 月に 1 泊滞在
Kind regards, Richard Marsh, Resort General Manaからの返信 (投稿日 : 2024 年 2 月 27 日)
Thank you for your comments. We are glad you enjoyed your stay and hope to welcome you back soon.

4/10 (不満)

Aaron

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Kind regards, Richard Marsh, Resort General Manaからの返信 (投稿日 : 2024 年 2 月 27 日)
Thank you for your comments. We are glad you enjoyed your stay and hope to welcome you back soon.

10/10 (非常に良い)

Ash

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Kind regards, Richard Marsh, Resort General Manaからの返信 (投稿日 : 2024 年 2 月 27 日)
Thank you for your comments. We are glad you enjoyed your stay and hope to welcome you back soon.

8/10 (良い)

Melanie

2023 年 12 月に 1 泊滞在
Kind regards, Richard Marsh, Resort General Manaからの返信 (投稿日 : 2024 年 2 月 27 日)
Thank you for your comments. We are glad you enjoyed your stay and hope to welcome you back soon.

10/10 (非常に良い)

Sharon

2023 年 12 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
Business Trip
A tired hotel in need of an update. Cold evening and the air conditioning had failed so temporary heaters around the place to take the chill off. Room however the polar opposite. Restaurant food nice, but pricey for the surroundings. Number of gaps on the menu for sold out items, staff apologetic and helpful with suggestions on alternatives. Polite and helpful staff let down by an old venue.
2023 年 12 月に 1 泊滞在

8/10 (良い)

Jim

2023 年 12 月に 2 泊滞在

2/10 (非常に不満)

Matthew

2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Brian

2023 年 11 月に 1 泊滞在

8/10 (良い)

Carole

2023 年 10 月に 2 泊滞在

10/10 (非常に良い)

Mr Paul

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Andrew

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Cracking place to stay
I’ve stayed here a few times and I have yet to have a bad experience. Good service great comfort and a very quiet location
2023 年 10 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Overpriced and understaffed
For a supposedly luxury hotel and spa, the service left something to be desired. For example the hotel receptionist said she was not able to find a cab to get us into the town nearby. So I made a phone call myself and found one immediately. Since the hotel is in the country I was surprised that they didn't have a shuttle. Breakfast service was also slow and the food wasn't good value for money. Overall, comfy beds, but it felt as though the hotel was understaffed. At times there wasn't even anyone on reception.
2023 年 10 月に 2 泊滞在

2/10 (非常に不満)

Anna-Louise

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 2 泊滞在

6/10 (普通)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 10 月に 2 泊滞在

10/10 (非常に良い)

John

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
always very welcoming - clean - friendly
2023 年 9 月に 2 泊滞在

4/10 (不満)

Nicole

気になった点 : 施設のコンディションと設備
Ok for short stay only
First impressions of my room was good until I went into the bathroom. It was obviously for people with reduced mobility, I don’t fit this category. It was very tired looking and not what I was expecting from a 4 star hotel. I was only staying for one night so it wasn’t a big problem. I had dinner in the bar, vey expensive and poor served with cold chips. Breakfast was vey average. I didn’t use the Golf Course as this wasn’t the purpose for my trip, but the grounds looked stunning from my window.
2023 年 8 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Our stay at the hotel was great, only a few things stopped me from giving 5 in certain areas. - toilet not flushing properly and figuring out it was blocked after using only a couple of times, this was swiftly fixed - steam room way too hot on first day, then broken on the second so unable to use with family staying in same hotel - no minifridge - no sockets next to bed for alarm setting on phone - prices of some drinks, we are aware this is a lovely hotel but over £7 for a pint of lager was way over what we expected - pool area very slippy when barefooted Some things that were great! - the lady with glasses at the front desk was just wonderful, so friendly and remembered us each time we saw her. Really personal experience - view from the room - no noise from other rooms - great sized shower (although could have been more powerful) - room was really clean and great size - breakfast and dinner both wonderful, especially young waitress with dark hair and an older lady who service each day at breakfast with light mousy hair, very cheerful and personable
2023 年 8 月に 1 泊滞在

8/10 (良い)

Rachel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely atmosphere
Staff were wonderful and welcoming. Willing to fix any problems that arose such as the key card stopping working the second day. Nice rooms, lovely views and nice and quiet location.
2023 年 8 月に 2 泊滞在

8/10 (良い)

Gillian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Would recommend
2023 年 7 月に 1 泊滞在

10/10 (非常に良い)

Paul

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Friendly staff. Golf courses looked great.
2023 年 7 月に 1 泊滞在

6/10 (普通)

Andrea

良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 2 泊滞在
Bethany Ineson, Front office managerからの返信 (投稿日 : 2023 年 8 月 6 日)
Thank you for taking the time to leave a review from your recent stay. It was dissapointing to read that on this occasion we did not meet your expectations. This has been shared with the team. Thank you for your valuable feedback. Best wishes, Beth Ineson (Front Office Manager)

6/10 (普通)

Tracy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel lovely and a lovely setting. Room very nice and large. Just a note reception ask to take a pre-authorise on debit card, ours was £200 which is fine but on checkout they dont deduct this amount off the final bill instead charge the full amount, you have to wait a few days before receiving the pre-authorised amount back. So if you are on a tight budget maybe dont stay here
2023 年 7 月に 1 泊滞在

8/10 (良い)

Emil

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
A great place in great nature. Spacious rooms, excellent check-in experience. The only disappointment is the breakfast - black coffee which is see-through, very limited choice, just the most basic bread slices for toasting. Not commensurate with the rest.
2023 年 7 月に 1 泊滞在

8/10 (良い)

Joanne

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff were great. The hotel was let down by a group of men shouting obscenities around a table in the bar. They had no consideration for other guests. They clearly had very limited vocabulary. This went on for an hour, so if you have children, I would rethink the stay. Other than that it was a very nice hotel. Lovely location
2023 年 6 月に 1 泊滞在

10/10 (非常に良い)

Paul

2023 年 6 月に 1 泊滞在

6/10 (普通)

Emma

家族旅行
良かった点 : スタッフとサービス
Hotel needs refurbishing, feels a little outdated. Went to book spa and was told no as they were closing as they sent the therapist home early.
2023 年 6 月に 1 泊滞在
Bethany Ineson, Front office managerからの返信 (投稿日 : 2023 年 8 月 6 日)
Thank you for taking the time to leave a review from your recent stay. It was dissapointing to read that on this occasion we did not meet your expectations. This has been shared with the team. Thank you for your valuable feedback. Best wishes, Beth Ineson (Front Office Manager)

10/10 (非常に良い)

barry

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Like 👍
2023 年 6 月に 1 泊滞在

10/10 (非常に良い)

Otto

2023 年 6 月に 1 泊滞在

8/10 (良い)

Nigel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
All in all the stay was good and pleasant, one thing I missed at a place like this was a jacuzzi and one other thing was at the spa, My wife haded to have a refund for her nails
2023 年 5 月に 2 泊滞在

10/10 (非常に良い)

Gerard

2023 年 5 月に 2 泊滞在

10/10 (非常に良い)

Neil

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good location, great staff, a little bit dated
Good stay, some maintenance issues and needs some upgrading, staff and location excellent
2023 年 5 月に 2 泊滞在

2/10 (非常に不満)

Kellie

グループ旅行
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 4 月に 2 泊滞在

10/10 (非常に良い)

Adam

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 4 月に 1 泊滞在

6/10 (普通)

Patricia

家族旅行
良かった点 : 清潔度
The location
2023 年 4 月に 1 泊滞在

6/10 (普通)

Liz

出張
気になった点 : 清潔度、施設のコンディションと設備
2023 年 4 月に 1 泊滞在

10/10 (非常に良い)

Jane

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 4 月に 1 泊滞在

10/10 (非常に良い)

Bhupendra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent service throughout our 3 day stay, specially Helen, Emily &Linda at reception, Kate Dingle - Head housekeeper , kept our room clean and tidy, bar & restaurant staff - Deckland & Sue were very helpful
2023 年 4 月に 3 泊滞在

10/10 (非常に良い)

Connor

2023 年 4 月に 1 泊滞在

10/10 (非常に良い)

KANTILAL

2023 年 4 月に 1 泊滞在

2/10 (非常に不満)

Mark

2023 年 4 月に 1 泊滞在

10/10 (非常に良い)

Justin

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 4 月に 1 泊滞在

10/10 (非常に良い)

Steve

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The room was big, modern and spacious. Facilities we’re good Whitchurch is a 20 minute brisk walk. If you need a taxi to come back in the evening, pre-book or you might also striggle to reach any of the nine taxi companies in the area. Breakfast was great as were the pool and gym. I can also recommend the Black Bear in town for its foods and craft ales.
2023 年 3 月に 1 泊滞在

10/10 (非常に良い)

Andrew

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 3 月に 1 泊滞在