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Thank you for taking the time to answer the survey. I am so sorry about the inconvenience you experienced during the stay. I hope you will give us another opportunity to serve you better.
Thank you for taking the time in answering the survey. I am glad that my team made a great impact to your stay. We await your next arrival soon.
6/10 Okay
Yodhapattie
Apr 20, 2024
Liked: Cleanliness
Disliked: Staff & service
I had to pay for parking per day 😒 which is terrible since i paid to stay at the hotel. The shower was not the greatest.
Yodhapattie
Stayed 2 nights in Apr 2024
Response from mah on Apr 20, 2024
Thank you for taking the time to answer the survey. I apologize for all the inconvenience you had during the stay. I have discussed the issue with my Engineering lead and assure you that it was been fixed. We await to host your next stay soon and make a positive impact.
The hotel room doesn’t come with any amenities other than a bar of soap. There’s also no water given or in the room. Both of those are always present at other Marriotts. The temperature also never went above 68, so clearly the thermostat doesn’t work. Additionally there is a banging noise every 1-2 minutes from the bathroom (not neighbors).
Priyadarshani
Stayed 1 night in Apr 2024
Response from Mah on Apr 4, 2024
Thank you for taking the time to answer the review for your recent stay. I would like to apologize for the inconvenience you had during the stay and I have shared this feedback with my Leadership team which will help us improve. We would like to host your next stay soon to serve you better.
Hotel was great. Staff was wonderful. The only issue was the television did not work. The staff switched us to a room that had 'streaming' so that I could use my streaming accounts.
Timothy
Stayed 4 nights in Mar 2024
Response from MAH on Mar 12, 2024
Thank you so much for choosing us as the choice of hotel. I am glad that despite the inconvenience you had during the stay, my staff could make a difference.
Everything was perfectly fine, but one thing I can say is that the toilet just never stopped refilling itself in the middle of the night but other than that, everything was perfect
Raheem
Stayed 1 night in Feb 2024
Response from Mah on Feb 24, 2024
Thank you for choosing us as choice of hotel. I apologize for the inconvenience you had at night with your stay. My engineering department was notified was this issue and I assure you it’s been resolved. I hope your travel brings you back to our hotel.
I apologize for the experience you encountered with the staff. I will be discussing this with my leadership team to ensure right guidelines and training is implemented to avoid situations like these to occur again.
Thank you for choosing us as the choice of hotel. I appreciate you taking the time to answer your review. My team is grateful that we made your stay a one to remember.
they changed for parking and asked us to. put the tag. when the weather was snowing and raining.
Janet
Stayed 1 night in Jan 2024
Response from MAH on Jan 8, 2024
Thank you for choosing us as the choice of hotel. I am sorry about the inconvenience you had during your stay. I have discussed this review with my leadership team and will be training the staff to take the right measures so that all our guests enjoy an amazing stay with us.
Thank you for choosing us as the choice of hotel. I appreciate you taking the time to answer the survey. I am glad my entire team made your stay a memorable one.
Room didn’t have a tub even after calling before making a reservation. Was moved to the sixth floor from the second so I can have a tub but the drain was stuck closed. One elevator worked but was extremely slow. So slow that I had to use the stairs multiple times to walk up all six flights. Room smelled like cologne and the TV was on blasting. Two towels for four people. The showerhead either sprayed almost no water spread over the entire bathtub or some minuscule pulsating flow that I could barely wash my pinky with. The refrigerator did not cool. The AC/heat was so loud that I woke up every time it turned on and off. You could connect to the Wi-Fi, but it was so extremely slow that you couldn’t actually load a website. Took two extra hours to check in so I couldn’t complete anything I wanted to that night.
I got an email saying that my experience was ‘below our standard’ and ‘hopes that I would stay again in the future’. That should tell you all that you need to know about this place which will nickel and dime you for everything from water to parking (which is 3/4 empty) at $10/night. Absolutely overpriced and horrible.
Steven
Stayed 1 night in Dec 2023
Response from MAH on Jan 6, 2024
Thank you for choosing us as the choice of hotel. I am extremely disappointed to find out that we missed making a mark on your stay. I have discussed your review with my leadership team and will be taking corrective measures to train the team. I hope to see you again in the future and make your stay a much more memorable one.
10/10 Excellent
Mishal
Jan 2, 2024
Mishal
Stayed 2 nights in Dec 2023
Response from MAH on Jan 22, 2024
Thank you for choosing us as the choice of hotel. I appreciate your time in answering the review. My team is grateful to have made your stay a 5 on 5.
Thank you for choosing us as the choice of hotel. My entire team is glad that we made your stay comfortable and enjoyable. We await your next arrival soon.
Thank you for choosing us as the choice of hotel. My entire team is grateful for making your stay a 10 on 10. We await your next arrival soon.
10/10 Excellent
Erica
Dec 17, 2023
Erica
Stayed 1 night in Dec 2023
Response from MAH on Jan 6, 2024
Thank you for choosing us as the choice of hotel. I am glad to see that my staff made your stay a 5-on-5. It is a great pleasure for my team to host your stay and we look forward to having you again in the future.
Thank you for taking the time to answer the survey. Myself and the entire team are grateful to know that we made your stay a 10 on 10. We await to host your next arrival soon.
10/10 Excellent
Katrina
Nov 29, 2023
Katrina
Stayed 3 nights in Nov 2023
Response from MAH on Dec 20, 2023
Thank you for taking the time to answer the survey. I appreciate you choosing us as the choice of hotel and we are glad to find out you had a 5-on-5 stay with us.
10/10 Excellent
Esteban
Nov 28, 2023
Esteban
Stayed 4 nights in Nov 2023
Response from Ahmed on Dec 18, 2023
Reviews like these make us strive hard to make guests stay 5 on 5. Thank you for answering the review.
4/10 Poor
Bryan
Nov 27, 2023
Disliked: Staff & service
Had to pay for parking . Not like in a garage . It was just a normal parking lot with plenty of open spaces. Just seemed out of place and wasn't made clear when paying. Walls were paper thin . We could hear our neighbors easily and was a pain when trying to sleep . Staff at the front was just blah . You could tell they would rather be somewhere else lol . The pillows for our room were terrible . Sorry but that was our experience.
Bryan
Stayed 2 nights in Nov 2023
Response from AH on Nov 29, 2023
I am extremely sorry about the inconvenience you had during your stay and this is not how we represent our hotel. I will be enforcing training methods with my Leadership team so that issues like this will not reoccur.
Beautiful lobby, well decorated and appointed rooms. Everything was very comfortable. Definitely recommend this hotel. However, I was in last room at end of hall on top floor and took 10 minutes for the shower to heat up. Also, streaming a movie and it kept buffering...maybe too far from the router or repeater?
Lori Meryl
Stayed 4 nights in Nov 2023
Response from AH on Nov 29, 2023
I would like to apologize for the inconvenience you had during your stay. We definitely missed our mark. I will be discussing your review with my Engineering department and work on the changes. We hope to see you again in the future.