West Fork Oak Creek Trail Vacations from ￥248,870

Property is in great shape, room was clean, the bed was firm which I like. The Staff gave me a couple extras and were always friendly. The restaurant had a nice breakfast and the pricing was fair, and the wait staff was great there as well. Location to the Convention is unbeatable and I felt safe when walking about Downtown, which is very clean compared to many other areas I have been. Look forward to coming back to the Hyatt soon!

Very disappointing experience — the worst Omni hotel I’ve stayed at. Our check-in was delayed by almost an hour with no proper explanation, apology, or effort to make up for the inconvenience. Despite the delay, we were charged the full price of our stay. To make matters worse, the bedsheet in our room had a hole in it, which was completely unacceptable for a hotel of this caliber. I’ve stayed at other Omni properties and expected a much higher standard of hospitality and customer service. Unfortunately, this location fell far short of those expectations. What disappointed me most wasn’t just the inconvenience, but the apparent lack of concern from the staff. Definitely the worst Omni experience I’ve had. I expected much better from this brand.