テレビ

クエスト オン ザ テラスの口コミ

3.5 out of 5
クエスト オン ザ テラス
120 The Terrace, Wellington

口コミ

7.8

良い

評価 10 - 759 件の口コミ中 195 件が非常に良い" "
評価 8 - 759 件の口コミ中 324 件が良い" "
評価 6 - 759 件の口コミ中 166 件が普通" "
評価 4 - 759 件の口コミ中 56 件が不満" "
評価 2 - 759 件の口コミ中 18 件が非常に不満" "

8.0/10

清潔度

7.6/10

スタッフとサービス

7.8/10

設備とサービス

7.2/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備
調理器具や洗濯機も完備。中心部にも近く快適なホテル。
調理器具や洗濯機が備わっており、まとまった期間滞在するときにはすごく便利。市の中心部や駅にも近く、広々としたいいホテルでした。
2018 年 2 月に 4 泊滞在
Receptionからの返信 (投稿日 : 2018 年 3 月 7 日)
Thank you for staying with us, see you next time

8/10 (良い)

K、日本

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
部屋が快適
今回は1泊の利用でしたが部屋もきれい、そして何よりゲストが必要な物が揃っていた今回チェックアウトも早いので悩みましたが洗濯機を利用してドライも全て終わり旅行でたまった洗濯が終わり安心しました

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
長期滞在にも向くサービスアパート。ビジネスにも旅行にも。
ロケーションは便利で、周りにおしゃれなカフェもある。駐車場が無く、近くの有料駐車場は高い。夕方以降レセプションに人がいなくなり、暗証番号付きのポストから自分の鍵を受け取るシステムでチェックイン。サービスアパートなので、プライバシー感は最高。住んでる気分になる。窓が広いリビングは快適。ベッドルームは窓無しで超狭いが、ベッドは快適だし、寝るだけなのでまあよし。スーツケースを広げるスペースはリビングしかない。ワードローブが備わり、収納十分。無料Wi-Fiもあるが超遅い。大きい冷蔵庫、キッチンが備わり、コーヒーマシンやら紅茶付き。長期滞在や調理する家族にもよい。少し距離があるが、リビングの窓の前に高速道路があり、一日中ビュンビュン車が走っているので、繊細な人は気になるかも。ベッドルームまでは聞こえない。

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very comfortable and clean; very kind staff Near cable car station (important for me) 10-15 min walk is needed for lunch/dinner.

10/10 (非常に良い)

Pearlie

良かった点 : 清潔度、施設のコンディションと設備
The friendliness and helpfulness of the staff is commendable. Kudos!
2024 年 4 月に 1 泊滞在
Kimberlyからの返信 (投稿日 : 2024 年 4 月 29 日)
Hi Perlie, Thank you so much for your kind words! We're thrilled to hear that you appreciated our staff's efforts to make your stay enjoyable. We strive to provide outstanding service, and it’s wonderful to know we’ve made a positive impact. We look forward to welcoming you back soon. Rest assured your kind words will be passed on to our team!

10/10 (非常に良い)

Pearlie

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Property is in a safe and quiet corner of City Center, with access to transportation and communication.
2024 年 4 月に 3 泊滞在
Kimberlyからの返信 (投稿日 : 2024 年 4 月 28 日)
Hello Perlie, Thank you for sharing your feedback! We're delighted to hear that you enjoyed our convenient location in the heart of the city center, along with the peaceful environment and easy access to transportation. We hope to welcome you back soon for another seamless experience!

10/10 (非常に良い)

Nicola

良かった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Jeffryからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Nicola,Thank you for the excellent review.Kind regards,Reception Team

10/10 (非常に良い)

Kiwa

カップルで旅行
良かった点 : 設備とサービス
Great service an homely feeling environment
2024 年 3 月に 1 泊滞在
Receptionからの返信 (投稿日 : 2024 年 3 月 17 日)
Dear Kiwa, thank you for taking the time to review your stay with us and for giving us a perfect rating. We're thrilled to hear that you enjoyed our service and felt at home in our environment. We hope to see you back again in the future. Take care! Best regards, Reception.

10/10 (非常に良い)

Robert

2024 年 3 月に 5 泊滞在
Kimberlyからの返信 (投稿日 : 2024 年 4 月 28 日)
Hi Robert!Thank you for giving us your time to rate us 5/5!We trust that you had a wonderful experience during your last stay with us. We are hoping to see you soon!

6/10 (普通)

Garry

カップルで旅行
barely move such a small space
2024 年 2 月に 1 泊滞在
Jeffryからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Garry,Thank you for taking the time to review the hotel.We have forwarded your comments to the management to improve the facilities.Kind regards,Reception Team

8/10 (良い)

Sydney

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Overall enjoyed my stay and they were friendly and helpful. Would stay again.
2024 年 2 月に 2 泊滞在
Jeffryからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Sydney,Thank you so much for these kind words. We are looking forward to seeing you again. Safe travels.Kind regards,Reception

8/10 (良い)

Kathleen

カップルで旅行
Be mindful if you have a vehicle there is limited parking at the property and small spaces for the vehicle. Book ahead.
2024 年 2 月に 3 泊滞在
Jeffryからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Kathleen,Thank you for taking the time to review the hotel. Yes, parking space is limited and only for small-medium sized cars. It is indeed advised to be book ahead.Kind regards,Reception

4/10 (不満)

sean

小さなお子様連れの家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Requested to move rooms. the original room was noisy the hallway smelled the room was was unclean and there was hair everywhere. The onsite parking was bad the spices were very small would not recommend parking there. I complained about the room moved somewhere else which was better. The stuff was understanding and helpful
2024 年 2 月に 2 泊滞在
Jeffryからの返信 (投稿日 : 2024 年 2 月 18 日)
Dear Sean,Thank you for taking the time to review the hotel. We are sorry for your unfortunate experience. These comments have been forwarded to the management to improve the quality of the rooms. We have replaced the air fresheners in the hallway to maintain a more pleasant environment. Thank you for the kind words for our staff.Kind regards,Reception

8/10 (良い)

Jane

良かった点 : 清潔度、施設のコンディションと設備
Great place, helpful staff, clean and comfortable. Enjoyed the balcony!
2024 年 1 月に 3 泊滞在
Jeffryからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Jane,Thank you for the wonderful review. We take pride in giving the best to our guests and your acknowledgement is the cherry on top. We look forward to seeing you again.Kind regards,Reception

8/10 (良い)

Huihan

小さなお子様連れの家族旅行
良かった点 : 清潔度
Little noisy around
2024 年 1 月に 2 泊滞在

6/10 (普通)

Nick

家族旅行
気になった点 : 施設のコンディションと設備
When booking i looked for a two bedroom space for 3 adults that had a living space and kitchenette. Overall the property was okay but there were a few things that would make me pause before rebooking. Firstly, the space was clean but in the smaller bedroom a nasal bud was under one of the beds. There were two beds wedged in with a small table and lamp. Its a little cramped if you like your personal space. The mattresses were comfy but partially blocked the doorway. Probably a fire hazard issue. The room did have a good wardrobe. There was an air vent but incredibly loud and I'm not sure it did anything. In the kitchen dishes were still in the dishwasher, which is where we found the one and only fork. Some cutlery and crockery were missing but surprisingly had a good range of pots n pans. Unfortunately the complimentary milk didn't make it to the fridge. The bathroom was quite spacious with good water pressure and washing dryer combo. The shower seemed small in such a generous space. Located in the cbd it's close to amenities and easy to walk to places providing you know the shortcuts to the terrace. It is close to the motorway so if you're a light sleeper bring earbuds. Overall the property was okay but there were a few things that would make me pause before rebooking.
2024 年 1 月に 2 泊滞在
Jeffryからの返信 (投稿日 : 2024 年 2 月 7 日)
Dear Nick,Thank you for taking the time to review the hotel. We are deeply apologetic that your experience has not been that great. We have forwarded these to the management and have discussed them with the staff involved in the issues so these circumstances don't happen again. Thank you for highlighting the bathroom and the accessibility of the hotel to different amenities.Kind regards,Reception

10/10 (非常に良い)

Paul

2024 年 1 月に 1 泊滞在
Jeffryからの返信 (投稿日 : 2024 年 2 月 7 日)
Dear Paul,Thank you for leaving an excellent rating.Kind regards,Reception

10/10 (非常に良い)

Eric

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
very tidy and comfortable studio.
2024 年 1 月に 1 泊滞在
Jeffryからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Eric,Thank you for an excellent review.Kind regards,Reception

6/10 (普通)

Paula

家族旅行
Bathroom had a toilet which ran all night and tiles in bathroom were lifting so let water in under them so we’re always wet
2024 年 1 月に 3 泊滞在
Jeffryからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Paula,Thank you for taking the time to review the hotel.We are sorry for the unfortunate experience you have.This was reported to maintenance so that the facilities would be improved.Kind regards,Reception

8/10 (良い)

Christine

良かった点 : 清潔度
2024 年 1 月に 4 泊滞在
Jeffryからの返信 (投稿日 : 2024 年 2 月 7 日)
Dear Christine,Thank you for leaving a lovely rating.Kind regards,Reception

8/10 (良い)

Bev

カップルで旅行
良かった点 : 施設のコンディションと設備
Overall, our stay was pleasant. The reception desk was helpful and attentive. Only disappointments were the parking and there was a smell (that I could not describe) on our floor. Thankfully the smell was only in the hallways of our floor, not the room or anywhere else in the accomodation. The carpark was easy to find but not the easiest to get around if you’re not a confident driver so be warned, if it’s the busy period and you’re needing to park upstairs.
2023 年 12 月に 5 泊滞在
Jeffryからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Bev,Thank you for taking the time to review the hotel. We are grateful for the kind words to our staff. We have installed more air fresheners per floor to make the hallways more pleasant. Regarding the car park, we have always informed our guests that it is only suitable to small to medium-sized cars and can be tight. We hope to see you sometime soon.Kind regards,Reception

6/10 (普通)

宿泊されたお客様

家族旅行
Stay was good but annoyed with the expired milk that they gave us. Milk is a basic item and at least it should have been checked and not given expired milk
2024 年 1 月に 2 泊滞在
Jeffryからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Guest,Thank you for taking the time to review and we are grateful you enjoyed your stay. We are deeply sorry for your experience regarding the milk. We will make sure this does not happen again. We look forward to your next stay.Kind regards,Reception

10/10 (非常に良い)

Shelley

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The room was a lot smaller than expected. Very small shower. The car parking would be more suited a very small car (ie, swift, smart 4, bambina) as my medium car was very touch and go. Should have parked on roadside. On the plus side, the room was very clean and had everything we needed for one night. Staff were extremely helpful and friendly.
2023 年 12 月に 1 泊滞在
Jeffryからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Shelley,Thank you for the lovely words regarding the cleanliness of the room and the friendliness of the staff. We have forwarded your comments to the management regarding the room size and shower for improvement. Sorry for the experience with the parking space.Kind regards,Reception

6/10 (普通)

Shanel

カップルで旅行
Shower door wouldn’t close, the entire level smells weird, receptionists were always helpful and kind.
2023 年 12 月に 3 泊滞在
Jeffryからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Shanel,Thank you for the kind words to our receptionists. The shower door on your was reported for maintenance. We have installed additional air fresheners per level to ensure good scent within the hotel environment.Kind regards,Reception

8/10 (良い)

Colin

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス
The property is well-located on the Terrace adjacent to/just above Lambton Quay - a prime shopping location - so you’re not far from really good shops and access to transport to get around. Walking distance to Queens Wharf region and the harbour, which was great too. Staff were always very helpful and quick to respond to requests, with a very polite and welcoming manner. Main drawback is the room (superior 2-bedroom apartment) seemed half-new, with the kitchen quite dated, as well as the bathroom floor tiling raised/uneven and trapping water. Some of the carpets at the steps in the apartment were worn through. So the rooms could do with some upgrading to make them more appealing.
2023 年 12 月に 4 泊滞在
Jeffryからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Colin,Thank you for the wonderful highlights of your stay at the hotel. Regarding your comments on the facilities, we have forwarded this to the management for improvement. We hope to see you again soon.Kind regards,Reception

10/10 (非常に良い)

Jae

家族旅行
良かった点 : 清潔度、客室の快適度
Very kind people and we enjoyed 2days there, thanks
2023 年 12 月に 2 泊滞在
Reception からの返信 (投稿日 : 2023 年 12 月 25 日)
Dear Jae, Thank you for taking the time to review your stay with us and for giving us a perfect rating. We are glad to hear that you enjoyed your stay. We hope to see you back again in the future. Happy Holidays! Kind regards, Reception.

8/10 (良い)

Layla

2023 年 12 月に 1 泊滞在
Reception からの返信 (投稿日 : 2023 年 12 月 25 日)
Dear Layla, thank you for taking the time to rate your stay with us. We hope you had a comfortable time here. Happy Holidays! Best wishes, Reception.

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、客室の快適度
2023 年 11 月に 2 泊滞在
Reception からの返信 (投稿日 : 2023 年 12 月 25 日)
Dear Guest, thank you for taking the time to rate your stay with us and for giving us a perfect rating. We hope you'll come back again in the future. Take care! All the best, Reception.

6/10 (普通)

Murry

出張
良かった点 : 清潔度
The hotel was in a convenient location and had a clothes washer and dryer which was a plus. Good wifi also good. Room was small but adequate although you had to be mindful of the step-down between bathroom and main part of room. There was wind and road noise which meant that early wake ups were a given.
2023 年 11 月に 4 泊滞在

10/10 (非常に良い)

Malcolm

良かった点 : 清潔度、施設のコンディションと設備
2023 年 11 月に 1 泊滞在

8/10 (良い)

James

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great service
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Katherine

良かった点 : 清潔度、施設のコンディションと設備
2023 年 11 月に 1 泊滞在

8/10 (良い)

Andrea

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Close to shops TSB Arena Waterfront. Clean and tidy. Did not like the Quest Carpark only about 5 available and very very difficult to drive in and around the carpark. Very small.
2023 年 10 月に 1 泊滞在
Quest Terraceからの返信 (投稿日 : 2023 年 10 月 16 日)
Dear Andrea, thank you for taking the time to review your stay with us. We are glad to hear that you found our location, cleanliness, and tidyness to your liking. We are sorry for the difficulties you had when parking. Please don't hesitate to contact us if there is anything we can assist you with. Take care!Kind regards,Reception

8/10 (良い)

Kim

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
A bit noisey but really good location and price. Definitely will stay again.
2023 年 9 月に 1 泊滞在
Quest Terraceからの返信 (投稿日 : 2023 年 10 月 16 日)
Dear Kim, thank you for your valuable feedback. We are pleased to hear that you found our location and price really good. We look forward to seeing you again in the future. Take care!Kind regards,Reception

8/10 (良い)

Kathleen

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Rooms are clean and comfortable. Parking area very difficult to manouvre in.
2023 年 9 月に 1 泊滞在
Reception からの返信 (投稿日 : 2023 年 10 月 16 日)
Dear Kathleen, Thank you for taking the time to review your stay with us. We appreciate that you found our room clean and comfortable. We are sorry for the difficulty you had when parking. We hope that we see you back again in the future. Take care! Kind regards,Reception

10/10 (非常に良い)

greg

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very clean accommodation, and close to the city though need to walk down a hill to get there. Good facilities provided to do own cooking.
2023 年 9 月に 3 泊滞在
Receptionからの返信 (投稿日 : 2023 年 9 月 28 日)
Hi Greg, thank you for taking the time to share your experience at Quest on the Terrace. Thank you for giving us a perfect rating. We are glad to hear that you found our location, hotel facilities, and cleanliness to your liking. We hope to see you back again in the future. Take care! Best regards, Reception.

8/10 (良い)

Sue

良かった点 : 清潔度、客室の快適度
Comfortable and spacious
2023 年 9 月に 1 泊滞在
Receptionからの返信 (投稿日 : 2023 年 9 月 28 日)
Dear Sue, thank you for taking the time to review your stay at Quest on the Terrace. We are glad to hear that you found our hotel comfortable and spacious. We hope to see you back again in the future. Best regards, Reception.

8/10 (良い)

Tony

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Property was fine for an overnight stay. Great location
2023 年 6 月に 1 泊滞在
Receptionからの返信 (投稿日 : 2023 年 8 月 2 日)
Hi Tony,Thank you for your feedback and for giving us a perfect rating. I'm sure our entire staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to see you back again in the near future. Take care! All the best.

8/10 (良い)

Ben

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
being walking distance to the city and cable car was great. with a carpark build behind the hotel
2023 年 3 月に 2 泊滞在
Reception からの返信 (投稿日 : 2023 年 3 月 13 日)
Dear Ben, Thank you for your positive comments about your recent stay with us. We are delighted to hear that our location made your stay great. We hope to see you back again in the future. All the best, Reception.

10/10 (非常に良い)

Huia

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The Mirrors by the bed on the wardrobe big mistake covered them b4 bed bad fing shui and the fan not going in bathroom but overall excellent stay and with the room awesome reception when i arrived late on arrival big thanks
2023 年 3 月に 1 泊滞在
Reception からの返信 (投稿日 : 2023 年 3 月 13 日)
Dear Huia, Thank you for taking the time to review your stay with us. We value your feedback as it will assist us to become better in what we do. All the best, Reception.

10/10 (非常に良い)

Matthew

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great location and hotel for a weekend getaway
2023 年 3 月に 2 泊滞在
Tia からの返信 (投稿日 : 2023 年 3 月 9 日)
Dear Matthew, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Quest on the terrace. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

6/10 (普通)

Anahera

2023 年 2 月に 1 泊滞在
Reception からの返信 (投稿日 : 2023 年 3 月 27 日)
Dear Anahera, thank you for taking the time to rate your stay with us. We appreciate it! Take care. All the best, Reception.

8/10 (良い)

Charlotte Schneider

良かった点 : 清潔度、客室の快適度
Det var et fint ophold. Pigerne i receptionen var MEGET søde og hjælpsomme.
2023 年 1 月に 2 泊滞在
Tiaからの返信 (投稿日 : 2023 年 2 月 7 日)
Kære Charlotte, Tak for din anmeldelse og fordi du valgte vores hotel. Jeg er glad for, at du nød dit ophold, og jeg ser frem til at have dig igen som gæst på vores hotel.Med venlig hilsen,reception

4/10 (不満)

Tod

家族旅行
気になった点 : 施設のコンディションと設備
No air conditioning, small and pokey.
2023 年 1 月に 1 泊滞在
Reception からの返信 (投稿日 : 2023 年 2 月 8 日)
Dear Tod,Thank you for taking the time to provide valuable feedback about our room. We apologize that your experience was less than ideal. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, We will make note of this and kindly thank you for staying with us.

4/10 (不満)

Wen

小さなお子様連れの家族旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
noise!Noise from motoway made me unable to sleep. second bedroom is very small ,only fit for children. We found out on the night the carpark garage was too narrow ,we can‘t drive into the garage. We had to drive around at the night for parking.

10/10 (非常に良い)

Karena

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very clean and comfortable. We stayed with our whole family. It was exactly what we needed.
Eからの返信 (投稿日 : 2023 年 1 月 8 日)
Dear Karena, Thank you very much for your positive comments and for giving us a perfect rating. We are glad to hear that you had a comfortable stay and that the service we provide is exactly what you needed. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. If you're travelling to our area again soon, don't hesitate to contact us. Take care! All the best, Reception.

8/10 (良い)

nigel

2022 年 11 月に 1 泊滞在

10/10 (非常に良い)

Jacqui

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Onsite parking was tight but they made an excellent space available for our station wagon. Central location, clean and tidy, will stay again
2022 年 10 月に 1 泊滞在

8/10 (良い)

Barclay

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Property felt clean and comfortable. I would have liked more herbal teas.
2022 年 10 月に 2 泊滞在

10/10 (非常に良い)

Karen

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great location
2022 年 9 月に 1 泊滞在