2/10 (非常に不満)
Steve
家族旅行
2025 年 8 月 25 日
気になった点 : スタッフとサービス、施設のコンディションと設備
Entered room + turned 3 lights on. The phone did not work. Busy circuit signal, no dial tone. Had to go down to the lobby to ask how the thermostat worked. Went back to the room and the lights were out. Phone still not working. Went back to lobby and asked manager to come with me. She jiggled the light switch and one light came on after 30 seconds. A minute later another light flickered several times and turned on. Manager was unable to adjust the thermostat. Said she would be back in 15 minutes. Returned 30 minutes later with the maintenance guy. He said light flickering is normal. I asked the mgr about the busy circuit sound on the phone. She said that’s normal. I requested a different room and the mgr said she couldn’t do that because all she had left was an upgraded room which we did not pay for. Mgr said there is no ac only heat. Said she would bring a fan but never did. At 1:30 am I woke up because my cpap machine quit working. No power, no lights, no phone. I jiggled the light switch for a few minutes and the power came on. The next morning checking out. Same mgr asked how was the night. Not very good I replied. The power went out again. I woke up in the middle of the night + couldn’t breath because my cpap machine quit. It’s black dark, no lights and the phone didn’t work. Her reply was “I don’t know why the power didn’t work”. No apology, no offer of a refund, just a fake smile and she said “we will see you next time”.This hotel is a real FIRE HAZARD. I want a refund
Steve
2025 年 8 月に 1 泊滞在
