テラス / パティオ

トゥルー バイ ヒルトン ウェイク フォレスト ローリー ノースの口コミ

2.5 out of 5

口コミ

9.2

とても素晴らしい

評価 10 - 78 件の口コミ中 52 件が非常に良い" "
評価 8 - 78 件の口コミ中 18 件が良い" "
評価 6 - 78 件の口コミ中 6 件が普通" "
評価 4 - 78 件の口コミ中 1 件が不満" "
評価 2 - 78 件の口コミ中 1 件が非常に不満" "

9.6/10

清潔度

9.6/10

スタッフとサービス

9.2/10

設備とサービス

9.6/10

施設のコンディションと設備

9.4/10

環境への配慮

口コミ

8/10 (良い)

Stephen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
New facility. Modern design. Quiet and comfortable
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Diego

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall, it was a great experience.
2024 年 4 月に 5 泊滞在

10/10 (非常に良い)

Kelly

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
A very nice facility! Clean, affordable, good breakfast.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Cortez

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
VERY Excellent, had an amazing stay the front desk staff members are very friendly. Room was very clean & smelled good. Showers are nice & bed is very comfortable. The price wasn’t bad I’d definitely stay again. Area was very safe !
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Veronica

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very pretty modern hotel.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Devon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Badel、Bayamon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Tried for first time this Hilton style hotels and were happily surprise. Every employee at the site was very friendly.
2024 年 4 月に 1 泊滞在

8/10 (良い)

TeddyGrahamTv

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was very clean , and organized . Would recommend it to anyone.
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

TeddyGrahamTv

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was very clean , and kept up. Would recommend anyone traveling in the area.
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Peter

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Valued Guest Thank you so much for taking the time to share your positive experience at Tru by Hilton Wake Forest. We are thrilled to hear that you enjoyed your stay with us and that our team contributed to making your visit memorable.At Tru, we strive to provide comfortable accommodations, friendly service, and a vibrant atmosphere for all our guests, and we are delighted to learn that we succeeded in doing so during your time with us.Your kind words mean the world to us, and we truly appreciate your feedback. We hope to have the pleasure of welcoming you back to our hotel in the near future. If there is anything else we can do to enhance your next stay, please do not hesitate to let us know.Thank you again for choosing Tru by Hilton Wake Forest. We look forward to serving you again soon!GM

10/10 (非常に良い)

Rhett

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Valued Guest Thank you so much for taking the time to share your positive experience at Tru by Hilton Wake Forest. We are thrilled to hear that you enjoyed your stay with us and that our team contributed to making your visit memorable.At Tru, we strive to provide comfortable accommodations, friendly service, and a vibrant atmosphere for all our guests, and we are delighted to learn that we succeeded in doing so during your time with us.Your kind words mean the world to us, and we truly appreciate your feedback. We hope to have the pleasure of welcoming you back to our hotel in the near future. If there is anything else we can do to enhance your next stay, please do not hesitate to let us know.Thank you again for choosing Tru by Hilton Wake Forest. We look forward to serving you again soon!GM

10/10 (非常に良い)

Tonya

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel was very nice. The room was very spacious, very clean, and customer service was great!
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Valued Guest Thank you so much for taking the time to share your positive experience at Tru by Hilton Wake Forest. We are thrilled to hear that you enjoyed your stay with us and that our team contributed to making your visit memorable.At Tru, we strive to provide comfortable accommodations, friendly service, and a vibrant atmosphere for all our guests, and we are delighted to learn that we succeeded in doing so during your time with us.Your kind words mean the world to us, and we truly appreciate your feedback. We hope to have the pleasure of welcoming you back to our hotel in the near future. If there is anything else we can do to enhance your next stay, please do not hesitate to let us know.Thank you again for choosing Tru by Hilton Wake Forest. We look forward to serving you again soon!GM

10/10 (非常に良い)

sergio

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
If you need a place to stay in, This is it. Very clean rooms. Overall awesome place.
2024 年 3 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Valued Guest Thank you so much for taking the time to leave such a wonderful review of your recent stay at Tru by Hilton Wake Forest! We are thrilled to hear that you had such a positive experience with us.Our team works hard to ensure that every guest feels welcome and comfortable during their time with us, so it's incredibly rewarding to know that we succeeded in making your stay enjoyable.We appreciate your kind words about our modern facilities, convenient location, and friendly staff. Providing a clean and welcoming environment is our top priority, and we're delighted to hear that you found everything to your satisfaction.It was a pleasure having you as our guest, and we hope to welcome you back to Tru by Hilton Wake Forest again soon for another fantastic stay!GM

8/10 (良い)

Jason

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 5 泊滞在
gmからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Valued Guest Thank you so much for taking the time to leave such a wonderful review of your recent stay at Tru by Hilton Wake Forest! We are thrilled to hear that you had such a positive experience with us.Our team works hard to ensure that every guest feels welcome and comfortable during their time with us, so it's incredibly rewarding to know that we succeeded in making your stay enjoyable.We appreciate your kind words about our modern facilities, convenient location, and friendly staff. Providing a clean and welcoming environment is our top priority, and we're delighted to hear that you found everything to your satisfaction.It was a pleasure having you as our guest, and we hope to welcome you back to Tru by Hilton Wake Forest again soon for another fantastic stay!GM

6/10 (普通)

Kimberly

2024 年 3 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 17 日)
Thank you for sharing your feedback about your experience at Tru by Hilton Wake Forest! We appreciate your valuable input and hope to welcome you back again soon for another enjoyable stay. If you have any further comments or suggestions, please feel free to let us know. We look forward to hosting you again in the future!

10/10 (非常に良い)

CarolAnn、Monmouth Junction

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice property. would definitely come back. Perfect for our 3 night stay
2024 年 3 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Valued Guest Thank you so much for taking the time to leave such a wonderful review of your recent stay at Tru by Hilton Wake Forest! We are thrilled to hear that you had such a positive experience with us.Our team works hard to ensure that every guest feels welcome and comfortable during their time with us, so it's incredibly rewarding to know that we succeeded in making your stay enjoyable.We appreciate your kind words about our modern facilities, convenient location, and friendly staff. Providing a clean and welcoming environment is our top priority, and we're delighted to hear that you found everything to your satisfaction.It was a pleasure having you as our guest, and we hope to welcome you back to Tru by Hilton Wake Forest again soon for another fantastic stay!GM

10/10 (非常に良い)

Leonette

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The convenience of having a warm pool during colder temperatures. The breakfast was really tasty and very nicely displayed. The front stay made sure I knew of every opportunity the Tru had to offer. Thank you for a welcoming stay. We will return.
2024 年 3 月に 2 泊滞在
gmからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Valued Guest Thank you so much for taking the time to leave such a wonderful review of your recent stay at Tru by Hilton Wake Forest! We are thrilled to hear that you had such a positive experience with us.Our team works hard to ensure that every guest feels welcome and comfortable during their time with us, so it's incredibly rewarding to know that we succeeded in making your stay enjoyable.We appreciate your kind words about our modern facilities, convenient location, and friendly staff. Providing a clean and welcoming environment is our top priority, and we're delighted to hear that you found everything to your satisfaction.It was a pleasure having you as our guest, and we hope to welcome you back to Tru by Hilton Wake Forest again soon for another fantastic stay!GM

4/10 (不満)

Steven

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The rooms have vinyl plank flooring as opposed to carpet. Although this is good for pet-friendliness, it makes the room noise far above normal. We ran the room a/c unit and a white noise app on our phone and still had difficulty sleeping until after midnight. When someone slams a nearby door, the bed physically shakes. If noise is not an issue for you, it was a great hotel and has many trendy amenities.
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Guest,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel to have many trendy amenities and appreciated the pet-friendly vinyl plank flooring in the rooms.We apologize for any inconvenience caused by noise during your stay. We understand that noise disturbances can impact the quality of your sleep, and we're sorry to hear that you experienced difficulty sleeping until after midnight. Please know that we take all guest feedback seriously, and we will look into ways to address noise concerns to enhance the overall guest experience.We appreciate your understanding and hope that despite this issue, you were able to enjoy your time with us. If you decide to stay with us again in the future, please don't hesitate to reach out to our team if there's anything we can do to make your stay more comfortable.Thank you for choosing to stay at Tru by Hilton Wake Forest. We hope to have the opportunity to welcome you back again soon.Best regards,GM

10/10 (非常に良い)

Laura

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
gmからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Valued Guest Thank you so much for taking the time to leave such a wonderful review of your recent stay at Tru by Hilton Wake Forest! We are thrilled to hear that you had such a positive experience with us.Our team works hard to ensure that every guest feels welcome and comfortable during their time with us, so it's incredibly rewarding to know that we succeeded in making your stay enjoyable.We appreciate your kind words about our modern facilities, convenient location, and friendly staff. Providing a clean and welcoming environment is our top priority, and we're delighted to hear that you found everything to your satisfaction.It was a pleasure having you as our guest, and we hope to welcome you back to Tru by Hilton Wake Forest again soon for another fantastic stay!GM

10/10 (非常に良い)

Mark

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Was very clean! Accommodated our family of 3 nicely.
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Valued Guest Thank you so much for taking the time to leave such a wonderful review of your recent stay at Tru by Hilton Wake Forest! We are thrilled to hear that you had such a positive experience with us.Our team works hard to ensure that every guest feels welcome and comfortable during their time with us, so it's incredibly rewarding to know that we succeeded in making your stay enjoyable.We appreciate your kind words about our modern facilities, convenient location, and friendly staff. Providing a clean and welcoming environment is our top priority, and we're delighted to hear that you found everything to your satisfaction.It was a pleasure having you as our guest, and we hope to welcome you back to Tru by Hilton Wake Forest again soon for another fantastic stay!GM

8/10 (良い)

Alicia

2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Valued Guest Thank you so much for taking the time to leave such a wonderful review of your recent stay at Tru by Hilton Wake Forest! We are thrilled to hear that you had such a positive experience with us.Our team works hard to ensure that every guest feels welcome and comfortable during their time with us, so it's incredibly rewarding to know that we succeeded in making your stay enjoyable.We appreciate your kind words about our modern facilities, convenient location, and friendly staff. Providing a clean and welcoming environment is our top priority, and we're delighted to hear that you found everything to your satisfaction.It was a pleasure having you as our guest, and we hope to welcome you back to Tru by Hilton Wake Forest again soon for another fantastic stay!GM

10/10 (非常に良い)

David、Westfield

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Valued Guest Thank you so much for taking the time to leave such a wonderful review of your recent stay at Tru by Hilton Wake Forest! We are thrilled to hear that you had such a positive experience with us.Our team works hard to ensure that every guest feels welcome and comfortable during their time with us, so it's incredibly rewarding to know that we succeeded in making your stay enjoyable.We appreciate your kind words about our modern facilities, convenient location, and friendly staff. Providing a clean and welcoming environment is our top priority, and we're delighted to hear that you found everything to your satisfaction.It was a pleasure having you as our guest, and we hope to welcome you back to Tru by Hilton Wake Forest again soon for another fantastic stay!GM

8/10 (良い)

John

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
An excellent bargain. I lobed the fact that you have to use your room key to operate the elevator, a nice security feature and I loved the spacious and well-stocked lobby. I will definitely be staying here again Thanks Hilton.
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 27 日)
Thank you for taking the time to share your positive experience at Tru by Hilton Wake Forest! We are thrilled to hear that you found our hotel to be an excellent bargain and that you appreciated the security feature of using your room key for the elevator.It's great to know that you enjoyed our spacious and well-stocked lobby. We strive to provide a comfortable and secure environment for our guests, and your feedback reaffirms that we're on the right track.We look forward to welcoming you back on your next visit. If there's anything specific you loved about your stay or any suggestions you have for improvement, feel free to share. We're here to make each stay exceptional.Safe travels, and we can't wait to host you again!

10/10 (非常に良い)

Jamesha

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was good 😮‍💨
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 27 日)
Thank you so much for taking the time to share your positive experience at Tru by Hilton Wake Forest! We are delighted to hear that you enjoyed your stay and that our location, amenities, and staff contributed to a memorable experience.Our team takes great pride in providing a welcoming environment, and it's heartening to know that our efforts resonated with you. We appreciate your kind words about the cleanliness, friendliness of the staff, and the breakfast.We look forward to welcoming you back on your next visit. If there's anything specific you loved about your stay or any suggestions you have for improvement, feel free to share. We're always eager to enhance our guests' experiences.Safe travels, and we hope to see you again soon!

8/10 (良い)

Clayton

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 4 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 27 日)
Thank you so much for taking the time to share your positive experience at Tru by Hilton Wake Forest! We're delighted to hear that you enjoyed your stay and that our team contributed to making it a great one.Your kind words about our friendly staff and clean facilities mean a lot to us. We appreciate your feedback and look forward to welcoming you back for another fantastic stay whenever your travels bring you to the area.Safe travels, and we look forward to hosting you again soon!

6/10 (普通)

glenn

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The bed was hard . I could hear all the neighbors .
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 27 日)
Thank you for sharing your feedback about your recent stay at Tru by Hilton Wake Forest. We appreciate your honest review, and we're sorry to hear that your experience did not meet your expectations.We apologize for any inconvenience caused by the firmness of the bed and the noise from neighboring rooms. Guest comfort is a priority for us, and we regret that we fell short on this occasion.Please know that your comments will be shared with our team, and we'll use them as an opportunity to improve our services. If your travels bring you back to the area, we would love the chance to provide you with a more comfortable and enjoyable stay.Thank you for choosing Tru by Hilton Wake Forest, and we hope to have the opportunity to welcome you back.GM

10/10 (非常に良い)

Joanne

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to other dining options. Very convenient.
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 27 日)
Thank you so much for taking the time to share your positive experience at Tru by Hilton Wake Forest! We are delighted to hear that you enjoyed your stay and that our location, amenities, and staff contributed to a memorable experience.Our team takes great pride in providing a welcoming environment, and it's heartening to know that our efforts resonated with you. We appreciate your kind words about the cleanliness, friendliness of the staff, and the breakfast.We look forward to welcoming you back on your next visit. If there's anything specific you loved about your stay or any suggestions you have for improvement, feel free to share. We're always eager to enhance our guests' experiences.Safe travels, and we hope to see you again soon!

10/10 (非常に良い)

Geneva

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear GenevaThank you so much for taking the time to share your positive experience at Tru by Hilton Wake Forest! We are thrilled to hear that you enjoyed your stay with us.Our team takes great pride in providing exceptional service and creating a comfortable environment for our guests. It's wonderful to know that we met your expectations, and your kind words serve as a motivating factor for all of us.We're delighted that you found our facilities and services to your satisfaction. We appreciate your choice to stay with us, and we look forward to welcoming you back on your next visit.Thank you once again for your positive feedback!GM

8/10 (良い)

Karen

2024 年 2 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Karen Thank you so much for taking the time to share your positive experience at Tru by Hilton Wake Forest! We are thrilled to hear that you enjoyed your stay with us.Our team takes great pride in providing exceptional service and creating a comfortable environment for our guests. It's wonderful to know that we met your expectations, and your kind words serve as a motivating factor for all of us.We're delighted that you found our facilities and services to your satisfaction. We appreciate your choice to stay with us, and we look forward to welcoming you back on your next visit.Thank you once again for your positive feedback!GM

10/10 (非常に良い)

Wendy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Wendy , Thank you so much for taking the time to share your positive experience at Tru by Hilton Wake Forest! We are thrilled to hear that you enjoyed your stay with us.Our team takes great pride in providing exceptional service and creating a comfortable environment for our guests. It's wonderful to know that we met your expectations, and your kind words serve as a motivating factor for all of us.We're delighted that you found our facilities and services to your satisfaction. We appreciate your choice to stay with us, and we look forward to welcoming you back on your next visit.Thank you once again for your positive feedback!GM

6/10 (普通)

Charlie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 客室の快適度
Bait and Switch to steal money
I booked the hotel room through hotels.com for a two queen bed handicapped accessible room. I then called the front desk of the hotel, the actual hotel number and confirmed that booking with the person standing behind the desk on the evening that I called. When I checked in and got to my room, the reservation had been changed from two queen beds to two double beds. Could you please explain to me how I'm supposed to book a room and even call to confirm that my reservation was correct and then have the room changed? Not to mention the double bedroom should have been cheaper than the queen bedroom. So you are stealing money by overcharging me for the wrong reservation.
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear CharlieThank you for bringing your concerns to our attention, and we sincerely apologize for any inconvenience you experienced during your recent stay with us. Your feedback is important to us, and we would like to address the issues you mentioned.We understand the frustration of encountering discrepancies between your booking and the room type provided. We sincerely apologize for any confusion or inconvenience this may have caused. Rest assured, we take this matter seriously, and we are investigating what led to the change in your reservation details.To assist us in resolving this matter promptly, could you please provide us with your reservation details, including the dates of your stay and the name the reservation was under? This information will enable us to thoroughly review the circumstances surrounding your reservation and take appropriate corrective measures.Once again, we apologize for any inconvenience, and we appreciate your understanding. Please feel free to reach out to us directly with the requested information, and we will work diligently to address this issue and ensure a satisfactory resolution. Ask for Ishe the GM at the property and he will address the issueThank you for your patience and cooperation.GM

10/10 (非常に良い)

Jay

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
New property -- good value for the price - nice hotel!
2024 年 1 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 30 日)
Jay Thank you so much for taking the time to share your positive experience at Tru by Hilton Wake Forest! We are thrilled to hear that you enjoyed your stay with us.Our team works hard to provide a welcoming and comfortable environment for our guests, and it's always rewarding to know that our efforts have made a positive impact. We appreciate your kind words about our facilities, amenities, and staff. It's great to hear that you found everything to your satisfaction.Your feedback is invaluable to us, and we hope to continue exceeding your expectations on future visits. We look forward to welcoming you back to Tru by Hilton Wake Forest in the future. Thank you once again for choosing our hotel!Warm regards,GM

10/10 (非常に良い)

Naomi

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was a great family environment. I would book again
2024 年 1 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 30 日)
NaomiThank you so much for taking the time to share your positive experience at Tru by Hilton Wake Forest! We are thrilled to hear that you enjoyed your stay with us.Our team works hard to provide a welcoming and comfortable environment for our guests, and it's always rewarding to know that our efforts have made a positive impact. We appreciate your kind words about our facilities, amenities, and staff. It's great to hear that you found everything to your satisfaction.Your feedback is invaluable to us, and we hope to continue exceeding your expectations on future visits. We look forward to welcoming you back to Tru by Hilton Wake Forest in the future. Thank you once again for choosing our hotel!Warm regards,GM

10/10 (非常に良い)

Debra

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Best service ever!!
New and clean! Security very important to them! But main thing I can say is the people were the kindest and most generous of any place I ever stayed. I had a flat tire and AAA was taking a long time. I drove in for a funeral and was trying to change the tire myself. The front desk woman saw me and got another worker and the maintenance guy to change it for me! She also brought us water and snacks while we were waiting!! Amazing people!
 Changed my tire and wouldn’t even accept a tip
So sweet and generous
2024 年 1 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 30 日)
Debra, Thank you so much for taking the time to share your positive experience at Tru by Hilton Wake Forest! We are thrilled to hear that our team went above and beyond to assist you during a challenging situation.It's heartening to know that you found our hotel new and clean, and that the emphasis on security was evident during your stay. We take great pride in creating a safe and welcoming environment for our guests.We are especially delighted to hear about the kindness and generosity of our team members. Your story about the flat tire and the quick response from our front desk, maintenance staff, and additional team member warms our hearts. It's moments like these that truly showcase the genuine care and hospitality we strive to provide.We're grateful for your acknowledgment of our team's efforts, and we'll be sure to pass on your compliments to everyone involved. Should your travels bring you back to Wake Forest, we look forward to welcoming you again and providing another memorable stay.GM

10/10 (非常に良い)

Edward

Everything looked good
2024 年 1 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 30 日)
Edward Thank you so much for taking the time to share your positive experience at Tru by Hilton Wake Forest! We are thrilled to hear that you enjoyed your stay with us.Our team works hard to provide a welcoming and comfortable environment for our guests, and it's always rewarding to know that our efforts have made a positive impact. We appreciate your kind words about our facilities, amenities, and staff. It's great to hear that you found everything to your satisfaction.Your feedback is invaluable to us, and we hope to continue exceeding your expectations on future visits. We look forward to welcoming you back to Tru by Hilton Wake Forest in the future. Thank you once again for choosing our hotel!Warm regards,GM

10/10 (非常に良い)

Tonya、Tampa

良かった点 : 施設のコンディションと設備
2024 年 1 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 30 日)
TonyaThank you so much for taking the time to share your positive experience at Tru by Hilton Wake Forest! We are thrilled to hear that you enjoyed your stay with us.Our team works hard to provide a welcoming and comfortable environment for our guests, and it's always rewarding to know that our efforts have made a positive impact. We appreciate your kind words about our facilities, amenities, and staff. It's great to hear that you found everything to your satisfaction.Your feedback is invaluable to us, and we hope to continue exceeding your expectations on future visits. We look forward to welcoming you back to Tru by Hilton Wake Forest in the future. Thank you once again for choosing our hotel!Warm regards,GM

10/10 (非常に良い)

Chester、Phoenix

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 30 日)
Chester Thank you so much for taking the time to share your positive experience at Tru by Hilton Wake Forest! We are thrilled to hear that you enjoyed your stay with us.Our team works hard to provide a welcoming and comfortable environment for our guests, and it's always rewarding to know that our efforts have made a positive impact. We appreciate your kind words about our facilities, amenities, and staff. It's great to hear that you found everything to your satisfaction.Your feedback is invaluable to us, and we hope to continue exceeding your expectations on future visits. We look forward to welcoming you back to Tru by Hilton Wake Forest in the future. Thank you once again for choosing our hotel!Warm regards,GM

10/10 (非常に良い)

Danielle

2024 年 1 月に 2 泊滞在
GNからの返信 (投稿日 : 2024 年 1 月 30 日)
DanielleThank you so much for taking the time to share your positive experience at Tru by Hilton Wake Forest! We are thrilled to hear that you enjoyed your stay with us.Our team works hard to provide a welcoming and comfortable environment for our guests, and it's always rewarding to know that our efforts have made a positive impact. We appreciate your kind words about our facilities, amenities, and staff. It's great to hear that you found everything to your satisfaction.Your feedback is invaluable to us, and we hope to continue exceeding your expectations on future visits. We look forward to welcoming you back to Tru by Hilton Wake Forest in the future. Thank you once again for choosing our hotel!Warm regards,GM

6/10 (普通)

PAOLA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
New property, clean and quiet. Rooms extremely basic and small.
2023 年 12 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Paola, Thank you for taking the time to share your thoughts about your recent stay at Tru by Hilton Wake Forest. We appreciate your feedback and are pleased to hear that you found our rooms and facilities clean.At Tru by Hilton, we embrace the "less is more" concept, focusing on providing the essentials for a comfortable stay without unnecessary frills. Our modern and efficiently designed rooms are aimed at offering a smart and streamlined experience. While our room sizes may differ from traditional hotels, we believe in delivering quality over quantity.We value your input and hope that you found the overall stay enjoyable. If there's anything specific you believe we can improve upon, please feel free to share, as we are always looking for ways to enhance our guest experience.Thank you once again for choosing Tru by Hilton Wake Forest. We hope to have the opportunity to welcome you back for another stay in the future.GM

10/10 (非常に良い)

Joel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 30 日)
Joel Thank you so much for taking the time to share your positive experience at Tru by Hilton Wake Forest! We are thrilled to hear that you enjoyed your stay with us.Our team works hard to provide a welcoming and comfortable environment for our guests, and it's always rewarding to know that our efforts have made a positive impact. We appreciate your kind words about our facilities, amenities, and staff. It's great to hear that you found everything to your satisfaction.Your feedback is invaluable to us, and we hope to continue exceeding your expectations on future visits. We look forward to welcoming you back to Tru by Hilton Wake Forest in the future. Thank you once again for choosing our hotel!Warm regards,GM

10/10 (非常に良い)

Marla

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good staff and very quiet and out of the way from traffic.
2023 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 30 日)
MarlaThank you so much for taking the time to share your positive experience at Tru by Hilton Wake Forest! We are thrilled to hear that you enjoyed your stay with us.Our team works hard to provide a welcoming and comfortable environment for our guests, and it's always rewarding to know that our efforts have made a positive impact. We appreciate your kind words about our facilities, amenities, and staff. It's great to hear that you found everything to your satisfaction.Your feedback is invaluable to us, and we hope to continue exceeding your expectations on future visits. We look forward to welcoming you back to Tru by Hilton Wake Forest in the future. Thank you once again for choosing our hotel!Warm regards,GM

10/10 (非常に良い)

Jonathan、Burlington

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 30 日)
Jonathan Thank you so much for taking the time to share your positive experience at Tru by Hilton Wake Forest! We are thrilled to hear that you enjoyed your stay with us.Our team works hard to provide a welcoming and comfortable environment for our guests, and it's always rewarding to know that our efforts have made a positive impact. We appreciate your kind words about our facilities, amenities, and staff. It's great to hear that you found everything to your satisfaction.Your feedback is invaluable to us, and we hope to continue exceeding your expectations on future visits. We look forward to welcoming you back to Tru by Hilton Wake Forest in the future. Thank you once again for choosing our hotel!Warm regards,GM

8/10 (良い)

Marla

気になった点 : スタッフとサービス
2023 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 30 日)
MarlaThank you so much for taking the time to share your positive experience at Tru by Hilton Wake Forest! We are thrilled to hear that you enjoyed your stay with us.Our team works hard to provide a welcoming and comfortable environment for our guests, and it's always rewarding to know that our efforts have made a positive impact. We appreciate your kind words about our facilities, amenities, and staff. It's great to hear that you found everything to your satisfaction.Your feedback is invaluable to us, and we hope to continue exceeding your expectations on future visits. We look forward to welcoming you back to Tru by Hilton Wake Forest in the future. Thank you once again for choosing our hotel!Warm regards,GM

2/10 (非常に不満)

Matt

2023 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Matt Thank you for taking the time to share your feedback. We appreciate your input and apologize for any aspects of your stay that did not meet your expectations. If you have any specific concerns you'd like us to address, please feel free to reach out to us directly. We value your feedback as it helps us continually improve our services.GM

10/10 (非常に良い)

Kenda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 30 日)
KendaThank you so much for taking the time to share your positive experience at Tru by Hilton Wake Forest! We are thrilled to hear that you enjoyed your stay with us.Our team works hard to provide a welcoming and comfortable environment for our guests, and it's always rewarding to know that our efforts have made a positive impact. We appreciate your kind words about our facilities, amenities, and staff. It's great to hear that you found everything to your satisfaction.Your feedback is invaluable to us, and we hope to continue exceeding your expectations on future visits. We look forward to welcoming you back to Tru by Hilton Wake Forest in the future. Thank you once again for choosing our hotel!Warm regards,GM

10/10 (非常に良い)

Melinda

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 5 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 30 日)
MelindaThank you so much for taking the time to share your positive experience at Tru by Hilton Wake Forest! We are thrilled to hear that you enjoyed your stay with us.Our team works hard to provide a welcoming and comfortable environment for our guests, and it's always rewarding to know that our efforts have made a positive impact. We appreciate your kind words about our facilities, amenities, and staff. It's great to hear that you found everything to your satisfaction.Your feedback is invaluable to us, and we hope to continue exceeding your expectations on future visits. We look forward to welcoming you back to Tru by Hilton Wake Forest in the future. Thank you once again for choosing our hotel!Warm regards,GM

10/10 (非常に良い)

Kim

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Would recommend staying here
We have truly enjoyed staying here! Everything is just perfect and the lobby staff was very nice and helpful!!
2023 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 30 日)
KimThank you so much for taking the time to share your positive experience at Tru by Hilton Wake Forest! We are thrilled to hear that you enjoyed your stay with us.Our team works hard to provide a welcoming and comfortable environment for our guests, and it's always rewarding to know that our efforts have made a positive impact. We appreciate your kind words about our facilities, amenities, and staff. It's great to hear that you found everything to your satisfaction.Your feedback is invaluable to us, and we hope to continue exceeding your expectations on future visits. We look forward to welcoming you back to Tru by Hilton Wake Forest in the future. Thank you once again for choosing our hotel!Warm regards,GM

10/10 (非常に良い)

Brian

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The TRU staff was very friendly and helpful, the facility was very clean and had some unusual amenities such as: pool table, fire pit, and checkers. The facility felt safe with the lock down feature to gain entry to the facility or to use the elevators. We’ll stay there again in the future.
2023 年 11 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Brian , Thank you for taking the time to share your positive experience at Tru by Hilton Wake Forest! We are thrilled to hear that you found our staff friendly and helpful and enjoyed the unique amenities we offer.At Tru, we strive to create a welcoming environment with a variety of amenities to enhance our guests' stay. We're delighted that you took advantage of the pool table, fire pit, and checkers, adding to the enjoyment of your visit.Our commitment to safety is of utmost importance, and we're pleased that you felt secure with our lock-down feature for entry and elevator use.We appreciate your kind words and look forward to welcoming you back for another stay in the future. If there's anything specific you loved or any suggestions you may have, feel free to share. We value your feedback as we continuously work to provide a memorable experience for our guests.Thank you for choosing Tru by Hilton Wake Forest. We can't wait to host you again!GM

10/10 (非常に良い)

Ricky

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Loved everything about my stay. Safety and security was great
2023 年 11 月に 2 泊滞在
GMからの返信 (投稿日 : 2023 年 12 月 1 日)
Ricky Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you loved everything about your stay, and we truly appreciate your kind words.Ensuring the safety and security of our guests is of utmost importance to us, and we are thrilled to know that you felt secure during your time with us. Our dedicated team works hard to create a welcoming and secure environment for all our guests, and it's rewarding to hear that we succeeded in making you feel comfortable.We hope to have the pleasure of hosting you again in the future. If there's anything specific that stood out to you or any suggestions you may have for improvement, we'd love to hear them. Your feedback is invaluable as we continuously strive to enhance the overall guest experience.Thank you once again for choosing us, and we look forward to welcoming you back on your next visit!Warm regards,GM

8/10 (良い)

Anamaria

Small and no frills hotel.., simple breakfast in te morning . Quiet , convenient to shopping..
2023 年 11 月に 6 泊滞在
GMからの返信 (投稿日 : 2023 年 11 月 25 日)
Thank you for sharing your experience with us. We're glad to hear that you appreciate the concept of Tru by Hilton, which is indeed designed as a "less is more" experience within the Hilton brand.Our focus is on providing simplicity and efficiency, and we're pleased that you found the hotel to be small, no-frills, and quiet. We understand that the simple breakfast may not cater to everyone's preferences, but it aligns with the brand standards of Tru by Hilton.Additionally, we're delighted that you found our location convenient for shopping. If there's anything specific you enjoyed or if there are ways we can further enhance your experience, please feel free to share your thoughts.We appreciate your choosing Tru by Hilton, and we hope to have the pleasure of welcoming you back in the future.