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"Needs some upgrades. Staff was friendly and it is a convenient location to airport. Elevators were not working and the Kureg in my room did not work."

"The staff was excellent in every encounter and no matter what time it was, from the front desk, to the breakfast area, and housekeeping too! "

"Nice place "

"This room was the worst room that I’ve ever stayed in. It was dirty, it had poop on the bathroom wall, the shower curtain had black mold all over the shower curtain, stains on the sheets, the room stunk, and the bed was broken. There was no light in the elevator hallway, the elevator sounded like it was on its last leg, stains all over the carpet, and the wash clothes were stained up. It was completely disgusting and I will NEVER stay there again. "

"Everything was great. I had my 1 year old chihuahua with me no problem. Very clean, staff pleasant. "

"Premier Suites Independence, located at 6025 Jefferson Dr., Independence, Ohio was TERRIBLE. The conditions of this hotel were unacceptable, unsanitary, and unsafe, particularly given that both my sister and I have asthma and are recognized as disabled under the State of Ohio. Upon entering the room, we immediately noticed that the room was extremely dirty. There was significant dust buildup in the heating system vents, which is a serious concern for individuals with asthma. Additionally, the heat in the room did not work, creating further discomfort. Most concerning, there were roaches/bedbugs in the room. We killed two roaches/bedbugs (so mine said it looked like a bed bug not a baby roach) and attempted to kill a third, which escaped through a crack in the wall. This created an unsanitary and distressing environment that made it difficult for us to feel safe or comfortable staying in the room. Due to a power outage in the area because of the heavy winds on Friday, March 13, 2026 all hotels were booked. This caused us to be stuck there. I was able to make a reservation at Comfort Inn the following morning, but again, due to the power outage the room was not available no sooner than 4 pm today. There were also several safety and service issues: • No telephone in the room, which is a safety concern. When we requested one from the front desk, we never received it. This forced us to walk back and forth to the lobby whenever assistance was needed with a disability!"

"Awesome "

"Standard for Best Western "

"Staff when calling to book a room was very rude, hung up on me then called me back 5 hours later at 9pm.."