Thank you for choosing us and making time to give us feedback. We apologize for your poor experience. In response to your feedback, we have taken immediate action to fix it.

Thank you for choosing to stay at the Riverside Inn and for taking the time to let us know about the issues you experienced during your stay. Feedback like these give us the opportunity to address areas in need of improvement. We apologize for your experience and for not meeting your expectations during your stay. We have heard your concerns and are doing our best to address them: As is stated on our webpage and on the sign on our door, our front desk office is open from 8 AM to 9 PM. As a result, we may be unable to assist guests at reception should they wish to check out outside of these hours without prior notice. An emergency contact number is also printed on the sign with our office hours in case guests need assistance outside of these hours. In response to your feedback, we have also added notes to remind guests to leave the key in the room along with their email address so that we may use e-transfer to refund the deposit and send the invoice should guests be unable to receive immediate assistance when checking out outside of our office hours. We were alerted of a faulty smoke detector in your room on Saturday evening. Unfortunately we were unable to immediately purchase the parts necessary for its repair at that time as all the stores were already closed. In addition, we were unable to provide you with a change of rooms as we were fully booked at that time. In response to your feedback, we have taken immediate action to fix and reset the smoke detector in the morning following your check out in order to ensure the safety of guests staying in that room. We are sorry to hear about your dissatisfaction with our housekeeping services. We provide simple housekeeping services everyday and strive to provide and maintain a high standard of hygiene. We will double check what occurred during your stay and do our very best to solve this issue. Guest satisfaction is our top priority and we are always looking for ways to improve our services. I humbly request that you contact us directly should you wish to discuss your experience in more detail. We look forward to hearing from you and hope that we have the opportunity to welcome you back soon and deliver a great stay. Sincerely, Management Team

Thank you very much for making time to give us feedback. We are apologize for your poor experience. We take your feedback very seriously. We immediate action to check all the rooms, to ensure that this incident is not repeated again and hope you will consider trying us again in the future.

Thank you for choosing us. We are pleased to serve you and we hope to see you again soon.

Thank you for choosing us :) I really appreciate you taking the time to express that.

Thank you so much for your review Kyle. We are pleased to serve you.

Thank you for your comment. We strive to provide a peaceful stay to all our guests.

Thank you for your review John. We are glad that you enjoyed your stay with us.

Thank you for your review, we value our guests opinions.

Thank you very much for your feedback, it's people like yourself that help us improve. We always like to improve on our service, and hope that you will give us the opportunity to do so in the future.

Thank you for your review, these responses help us improve our property and we hope to see you again soon.