Viviane Rafflesia Garden

I think the cleanliness can be improved especially the carpets need cleaning. Besides that, air conditioners in both rooms need servicing as they were emitting unpleasant odor when running.

Staff very nice and helpful, room is clean and tidy.

The Borneo Eagle is an exclusive five star hotel - newly launched. The staff are excellent, facilities good - the only issue we had was the plethora of sand flies which caused a lot of issues sitting outside. We talked to the Manager about this and understand a machine is being shipped to deal with this issue - also the beach on the offside of the hotel was covered with plastic bottles and rubbish, which should be cleared on a daily basis to support the high quality nature of the hotel.