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Reviews of Sun and Sand Resort Oceanfront Suites

2.5 out of 5
Sun and Sand Resort Oceanfront Suites
1705 Atlantic Avenue, Virginia Beach, VA

Reviews

6.0
Rating 10 - Excellent. 16 out of 65 reviews" "
Rating 8 - Good. 8 out of 65 reviews" "
Rating 6 - Okay. 12 out of 65 reviews" "
Rating 4 - Poor. 15 out of 65 reviews" "
Rating 2 - Terrible. 14 out of 65 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Carolyn

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The staff is friendly and accommodating to problems. The layout of the rooms is odd. Bedroom is in another room away from the oceanfront view and has no air conditioning and a weird window that looks into the hallway that has lights on all night. The pillows were stained and old. Deadbolt did not lock. Bring your own sheets, pillowcases and definitely some shower shoes. If you are on a tight budget this is the place for you. If you can afford an upgrade, do it. Location is very prime though.

8/10 Good

Jayson

Traveled with partner
Liked: Staff & service
Front desk staff were very nice. We notified them that a cleaning person walked in our room without knocking and continued in to the bathroom to drop off materials. Room is a little out dated.
Stayed 1 night in May 2024

6/10 Okay

YungWorld

Stayed 1 night in May 2024

10/10 Excellent

Myra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Friendly staff!
Stayed 1 night in May 2024

6/10 Okay

Henry

Traveled with family
The location is perfect. Wish the property was a little better kept. The pool was dirty and I wasn't sure if it was even working so i didn't even get in. It's good for the price, but the best thing this place has going for it is location!
Stayed 3 nights in May 2024

8/10 Good

Shimoka

Traveled with family
Liked: Amenities
Disliked: Staff & service
Loved the location and the size of our room
Stayed 3 nights in Apr 2024

4/10 Poor

Nicole, manchester

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There is no lobby. Although our room was clean, this hotel needs a lot of updating and repairs! The hotel is basically a parking garage with rooms. The pool was closed and no one could use it.
Stayed 1 night in Apr 2024

4/10 Poor

Karl

Traveled with partner
Wasn’t worth the money
Stayed 3 nights in Apr 2024

2/10 Terrible

Eschelle

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The walls are paper thin you hear everything next-door neighbor is doing saying or listening to The parking lot area was real small, real tight. People hit your car doors because the spaces are so small. My bathroom sink faucet did not work at all. Rust stains in the tub. A lot of pollen on the patio chairs they don’t even wipe them off,
Stayed 1 night in Apr 2024

4/10 Poor

Eboney, Woodbridge

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Property is outdated and needs a deep cleaning. Pool was out of order.
Stayed 2 nights in Apr 2024

4/10 Poor

Brandon

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at check in was nice, they’re also the only staff we saw the entire weekend. There were so many safety concerns especially with children. The top of the banister on the balcony was not connected, there’s a chunk of the foundation that’s hanging around floor 6. The breaker box in our room was open and accessible, the smoke detector in our room wasn’t even plugged in, the small metal door on our balcony was rusted and open filled with debris, the window to our bedroom showed out in the hallway so it was super loud. Nobody ever answer the phone. The plugs in the outlet in the bathroom wasn’t even secure nor had an outlet cover on it so very easy access to wiring right beside the sink. Drain spout missing from tub. Hole in bedroom door. Half the outlets didn’t work.
Stayed 2 nights in Apr 2024

2/10 Terrible

John

Almost everything inside our room did not work. The floors were filthy. I had to ask for everything every single day. It was terrible.
Stayed 4 nights in Apr 2024

2/10 Terrible

Derek

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is falling apart. There is literally pieces of concrete falling off of it. The elevator was dirty and did not function correctly. The stairs had pieces of floor and stairs missing and the fire escape doors would stick and had trouble opening,( I’m 6’4” 250 and struggled to open it). The room entry doors did not lock correctly. The room was dirty and could smell marijuana smoke on the floor. The trash in the room had not been emptied and the bed sheets had stains on them. When I complained and asked for a refund I was told no and will have to take it up with Expedia. They did offer another room but I did not want to stay in that building, it should be condemned.it seems as if the hotel has a business plan of put up nice pictures to get you to book and keep your money if you complain. Do not stay here!!!
Stayed 2 nights in Apr 2024

8/10 Good

Richard G, Bellevue

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

2/10 Terrible

Angela

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I decided on this hotel because of the location and an indoor pool. The photos online made the hotel look up to date and very nice for a mother, son weekend trip. Getting to the hotel there was candle wax on the floor, rose petals between the mini fridge and cabinets, hand prints on the back of the bed head board, used soap in the drain of the tub, and hair stuck to the wall outside of the bathroom. The indoor pool was also closed for the season( this was not told to me before booking) I tried contacting the GM many times with no call or email back. Do not stay at this hotel!!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Sashanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff is simply amazing.Also the manager is caring.The hotel room was great.The Ocean view was everthing.
Stayed 3 nights in Mar 2024

6/10 Okay

Jennyffer

Traveled with family
Disliked: Cleanliness, staff & service, amenities
The whole bed moves when your body moves. There was no curtain to cover the light from the bedroom window. It was hard to fall asleep with light on. I was told the tv would be fix first thing the next morning, but never happened. I called and the lady told she would talk to the general manager who i had spoken previous and nothing happened. I was ignored. If you leave food on the counter you will find lots of ants within hours. So i hope i do get my $100 deposit i was told is refunded after you check out. We didn’t smoke or drinked or destroyed the room.
Stayed 4 nights in Mar 2024

8/10 Good

Tomeka

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Just need better updates on maintenance its just need a lot remodeling with inside hallway n elevator building other than dat room was wonderful but not enough parking space either
Stayed 2 nights in Feb 2024

10/10 Excellent

Stacey, midlothian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, all the extra charges are ridiculous but that’s not the property fault.
Stayed 1 night in Mar 2024

6/10 Okay

Jammie

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The staff was nice. Our room wasn’t the cleanest and had to have the beds remade.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jennifer, Harrisburg

Traveled with group
Liked: Cleanliness, staff & service, amenities
The staff at Sun and Sand Resort were wonderful. Extremely helpful. The gentleman that checked us in was pleasant and engaging and even later helped to park my car in a tight spot. The room was clean and very spacious. It is off season right now…so I do believe that there will be things worked on before in season is in full swing. We only stayed the weekend and didn’t need use of the kitchenette cabinetry…by one cabinet had no shelves. The furniture is definitely new…but the room could use some freshening up…which again might happen before the summer season. Location is great and the off season price was great.
Stayed 2 nights in Mar 2024

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly place
Stayed 2 nights in Mar 2024

4/10 Poor

Ronald

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old, cold, less than comfortable. YOU GET WHAT YOU PAY FOR.
Stayed 1 night in Mar 2024

10/10 Excellent

Amanda

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great lil getaway before Summer crowd. Everything we needed was walking distance. Close to 711 and Rite Aid too. We stayed on 5th floor which was perfect for us. Far up enough to be away from noise. Very quiet. Balcony was nice and having ocean view is always a plus. Nothing fancy but all we needed.
Stayed 3 nights in Mar 2024

10/10 Excellent

Steven

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly people cleaning rooms
Stayed 1 night in Mar 2024

4/10 Poor

Reginald

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
No Closet or hangers in this unit. Very weird layout. Very substandard in unit 304.
Stayed 2 nights in Mar 2024

6/10 Okay

Courtney

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Due to communication issues we will not be back. However the hotel itself is very well put together. The rooms are huge the view is nice and it was very quiet.
Stayed 3 nights in Feb 2024

6/10 Okay

Dawn

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms online look very promising and we were very excited to stay at this hotel. Upon arrival there was no one at the front reception and did have to call a number to get checked in. Once we got into our room the floors were all wet, there were no towels, and it did not look like the listing online. The room had a bad Oder so we quickly opened the balcony to get fresh air into the room. The walls were extremely dirty and the lock to our room at the time seemed broken. Balcony does overlook the water in the living area but the bedroom does have a window into the hallway.. not the ocean. We did have to call to ask for towels and wait 15 minutes to receive anything. On our second day we were having a little relax time on the couch watching a movie with the lights and balcony darkened and someone CAME INTO OUR ROOM unannounced! No “room service” no knock … just our door opening. We jumped up out of fear so quickly that we stopped them from fully walking into us. This was VERY odd because no where in the description of this listing talks about room service NOR did room service come at any other time during our stay? We attempted to get a soda from the lobby at one point and LUCKY tried using cash before a card because the machine ended up trying to charge $99.00 for a soda. My travel partner went to the front desk and asked about it and they said they “had to get it fixed” … scam? Overall not happy with the experience & stay.

4/10 Poor

Imani

Disliked: Staff & service, amenities, property conditions & facilities
The bathroom sink dripped continuously and the hot water knob did not work. The heat/air does not circulate to the bedroom and it was difficult receiving additional washcloths. The place was clean with a nice view but I wouldn’t pay over $50/night for it.
Stayed 2 nights in Feb 2024

4/10 Poor

Jessica

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was very nice, but that’s all I can say that’s positive. Our room was in poor condition - exposed wires and missing light plate covers, a boot print on the wall, the mini fridge was rusty and had crumbs. Went to take a shower and the water was luke warm at best. They sent their maintenance to look at it which looked their teenager, who said there was nothing they could do. Due to that and the non stop music blasting from another room we left. Did not stay a single night. Left for a different hotel down the street.
Stayed 3 nights in Feb 2024

2/10 Terrible

Janet

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Hotel is old smelly and dirty! The balcony view was beautiful and the staff was nice. Everything else was horrible. The hallway smelled like urine, and the room was spot cleaned instead of a real cleaning.
Stayed 1 night in Feb 2024

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice front desk personnel. Easy to work with. Oceanfront room had the best view and right on the boardwalk
Stayed 2 nights in Feb 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not that great
The place is way out of date and in need of serious repair. The air quality is so bad we actually decided to cut our losses at 1am and try to find another place to stay. The beds are not comfortable at all and slide across the floor when you get in them.
Stayed 1 night in Feb 2024

4/10 Poor

Damario, Hampton

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Kenya

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sun and Sand Resorts - A Disappointing Stay
Seven day stay I was really excited to find such a place for under $50 a night. I was excited because of my stay so close to the beach, and I REALLY enjoy the beach especially since it’s in the place I grew up. Sun and Sand Resorts Oceanfront in Va Beach is a hotel that has forgotten(or maybe never knew) that the customer is who is important. I was disappointed to see all of the things left undone i.e cleaning service, broken safety lock, homeless people sleeping in the hallways, no front desk service after 5:30pm, an unanswering phone number given to contact the general manager. If I stayed at Sun and Sand Resorts Oceanfront just for the seaside view, I’d give the hotel 5 stars, but in good conscience I can’t. There are other important factors in a hotel. This one doesn’t cut it. I asked for cleaning services which I finally received on the fifth night via a very tall dark man who only had a toilet brush. I’m not sure what he cleaned, but upon his exit, he left the dirty towels in his wake. The ONE bright spot, well, the 2nd was Iris, he Jane of all trades. She did what she could do VERY well. She fixed the intruder door stop. She couldn’t fixed the dead bolt because the plate for the lock was put on incorrectly of which I was informed by the general manager. He said that he’d look into it of which I assumed meant he’d fix it, but he didn’t. Safety was NOT his concern…AT ALL! I don’t recommend this place even though the view of the beach was beautiful. 2 stars!
This man was outside the room I stayed in. I am not sure if he was homeless or passed out due to alcohol or drugs. My point is he got in through an unsecured door from the first level parking area. He picked the fourth floor to do this on.
The beach is my favorite place ever, and it is the ONLY positive guest attraction going for Sun and Sand Resorts Oceanfront.
Stayed 7 nights in Feb 2024

2/10 Terrible

Dijon

Stayed 2 nights in Feb 2024

2/10 Terrible

Jessica

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please don't waste your money on this Prison style hotel. You'll be sorely mistaken, if you thought the pictures you looked at online were that of the room you would be getting. The in person view is ten times worse. From the RUN DOWN conditions to the tape on the window, to the heat that didn't work, to the back door to the balcony that DIDN'T EVEN SHUTTTTT. Mold and mildew in the cabinets. It was just all around. Bad. We IMMEDIATELY left and went down to Boardwalk! Look at the G reviews !
Stayed 2 nights in Feb 2024

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean. No service to get your luggage to your room. Couldn't pick up wifi. Owners never answered the phone for service.
Stayed 1 night in Feb 2024

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel should have a basic standard this isn’t it
ONLY thing going for this place is the view and accessibility to Boardwalk that is it! The place is very run down not maintained. Found cockroach. Everything beat up the room ,walls, furniture, kitchenette and bathroom Would not stay here again
Stayed 1 night in Feb 2024

6/10 Okay

Charlotte

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Okay but definitely could use improvements.
We enjoyed the location of the hotel and it had a great view of the ocean! But overall everything was dingy and run down. The room was not visibly dirty but the floor felt sticky, there were several holes in the walls and it felt as if furniture was missing in the living room area.
Stayed 2 nights in Feb 2024

8/10 Good

gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Siseka

Stayed 1 night in Jan 2024

10/10 Excellent

Lucie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised, our room was clean and a great view overlooking the pier and water. Was actually kind of quiet for New Years Eve. Nice to have a parking garage.

8/10 Good

Maurice

Traveled with family
Liked: Staff & service
The staff was great. Rooms were older and in need of some minor cosmetic touches but was clean and neat.
Stayed 2 nights in Nov 2023

2/10 Terrible

Chris

Disliked: Staff & service
Stayed 1 night in Oct 2023

8/10 Good

Ashley

Stayed 2 nights in Oct 2023

2/10 Terrible

Lorenzo

Stayed 2 nights in Feb 2024