Village Express

good all around close to all entertainment

While the room itself was generally nice and relatively clean, several aspects of the hotel made my stay less than ideal. First, the hotel is in a rather sketchy area of Reno, immediately adjacent to the bus station. There were constantly homeless individuals surrounding the building, walking along the sidewalks, and passing through the parking lot at all hours. This raised concerns about safety, particularly since the parking lot is completely unsecured and has signs warning guests about potential theft from vehicles. Another inconvenience was the lack of an elevator. My room was on the third floor, requiring me to carry heavy luggage up two flights of stairs. Perhaps most unsettling was the absence of onsite staff. When I arrived at night, there appeared to be absolutely no one in the building, including staff or other guests. Given the surrounding neighborhood and security concerns, arriving at what felt like a completely empty, unattended hotel was rather eerie. Finally, despite multiple requests over several days following checkout, I never received an emailed receipt. Since I was traveling for business, this created unnecessary difficulties obtaining reimbursement. Providing a receipt should not require repeated follow-up. Overall, while the room was acceptable, the location, security concerns, lack of staff, and poor customer service made this a disappointing experience. I would hesitate to stay here again, particularly when traveling alone or arriving after dark.