The lack of mobility information in the description of the property caused a lot of problems for my wife and I. We were giving a room/apartment which was approximately 200 yards from the main house. You had to negotiate a very dark lane which was pitted with many holes and gullies. Then you had to climb 40 steps up on a very narrow stairwells, this was also very poorly lit. I’m 72 with heart disease and arthritis and I struggled to get up those stairs. However the room/apartment was very large with a lounge/kitchen area, a king bed in a separate room and a very large bathroom with shower and tub. If I had been 20 years younger I would have relished staying here. The duty manager, Anthony, was absolutely fantastic and gave a us a room in the main building, although it was only a quarter of the size of what we had paid for and with a very small bed, we were nevertheless very grateful and felt safer in this room. The other downside was the lack of staff to help us. We were just given the keys and were expected to sort ourselves out. I asked for assistance, however I was informed that all the staff were busy with the bar and restaurant. To be fair the staff were extremely busy, but that seemed to be down to the lack of staff working, to the amount of guests present. Our original room was 33, in the detached building and should only be booked by those with no mobility problems. Breakfast choice was non existent and very poor, causing us to eat out on the 2nd day.
