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「Excellent service and the food was delicious.」

「There are numerous Sercotel properties in Colombia,last year I stayed in Bogota Plaza Summit then really satisfied with its quality. But compared to Bogota Plaza,Torre de Cali was tortally dissapointed and I will NOT recommend anybody to stay this place. My room was premier room on 11th floor,announced as the best category of this hotel,but it was nasty old space and hot shower frequently unavailable. Also I was so frustrated with slow elevators,poor breakfast,and more than anything,rude...

「Yes」

「This was absolutely breath taking. The scenery is to die for. The trip to the river is a must. Shout out to our tour guy Juan and Natalia the receptionist. She made everything so easy. This trip is exactly what I needed. 」

「I wasn't expecting to stay here but because my luggage got delayed I made a last second booking for the night. I speak very little Spanish and the staff was very helpful to work around that. 」

「This property is significantly overpriced. The staff were not friendly, and the place does not look like the photos posted online. During my stay, the bathroom, bed sheets, and several areas around the property were dirty and not well maintained. Overall, it was a very disappointing experience. I would not recommend booking this place, as it did not meet expectations at all.」

「Facilities were ok, shower water pressure was very poor, no bottled water in room, restaurant was not plant based customer friendly at all, the light in the room was very soft and made impossible to read or work. No bellboy so be prepared to move your luggage yourself. Staff was very helpful and attentive.」

「The air conditioner in my room was fine. I wouldn’t say it was ice cold, but it didn’t feel stuffy or sticky. As for the water terrible during my stay, I had to change rooms because the showerhead was leaking water onto the floor and water during my showers were room temperature at its best. When I did change rooms, it was the exact same thing with the water, temp and showerhead. It may have been. The floor I was on 」

「Las instalaciones del hotel son excelentes, pero lastimosamente la relación precio/calidad no está bien, muy costoso para tantos inconvenientes que tuvimos; les faltan insumos para que la estadía sea agradable, no tenían toallas, las sábanas no eran del tamaño de las camas (eran más pequeñas), no había suficiente bebida (cerveza) si querías estar en el bar, el restaurante tampoco contaba con comida para pedir a la carta. Tuvimos muchísimo inconvenientes con nuestra estadía, se fue el agua...

「The place is super clean, quiet and the staff is really attentive as well. The area is great as you have the chance to have everything close by. 10/10 」