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"I stayed here before and after getting on the Amtrak route. The staff was super friendly and the pool was wonderful"

"The room was fine. My poor rating is the result of my interaction with the staff when checking in. I lost my temper, swore and walked about ten yards away, at which point I was told that the place employed security and I could be removed from the property. I was not threatening, and there was no recognition on the part of the staff that the hotel’s stance was unreasonable. I later saw online that the same issue has happened many times over the years, and that means that IHG can’t bring itself to avoid it. I don’t feel that I can trust IHG to treat me with respect. After nine hours on the road, with an aching back, tired and hungry, I stood in the lobby for over 15 minutes waiting to check in only to be told that my confirmed reservation (with confirmation email) would not be honored unless I called Expedia. Having tried and failed in the past to reach Expedia, I snapped. IHG shouldn’t treat customers like con artists. "

"It’s been a long time since I wanted to leave a review for a hotel. But this place is an awesome place. The staff are friendly and welcoming, the rooms are great, and the price for the amount of room you get is phenomenal. Other hotels should look at this property as a model of how to do it. This is my new goto location when I’m passing thru the area. Highly recommend "

"Im sure this isn't indicative of a normal stay at this hotel. with that said, on this particular night, the fire alarm went off 2x in room and hotel several hrs apart overnight. the sound was excruciating and it took forer, 15 to 25 minutes , if not longer, for the overnight staff to turn off which made for a horrible rest and my ears are still ringing 12 hrs later"

"Great staff and nice place to stay. Spotless bathrooms!"

"Great resort for a family gathering. Cedar Creek upgrades have elevated the rooms, pool and general facility. Only challenge is that it is now a lot more popular - gaggles of volleyball girls in the halls and pool when we were there!"

"water park close at 8pm didn't like that"

"its was run down..the toilet backed up.my wife went to the front desk to tell them an he gave her as plunger..then the breakfast had cold eggs.the pool looked like it had not been cleaned in months...the key to the door did not work,,kids ran all over like its was a day care.. what as joke of a place to take...."

"Clean and safe"