Vatukarasa Village

Normally we don't do reviews but we felt for the Fiji Hideaway, it was necessary. First, the staff were amazing, we loved them all! And our beachfront bure was lovely, but definitely needed some maintenance on all the faucets in the bathroom but overall fine. However, the pool was appalling, dark and murky, and their filter system was obviously not working. They were adding chlorine type products every night but it didn't make a difference which was worrisome as there were numerous young children using the pool daily. The shower didn't work by the pool and neither did most of the sun umbrellas. In the public areas, the canvas overhanging the Indian restaurant area was filthy and in the main bathrooms by reception, the light fixtures were full of dead bugs. All of these issues could be fixed with a good cleaning. Breakfast was included and quite good but there was no variation, we were there for a week and there was always only scrambled eggs and strawberry yoghurt ever single day. Having said this, the grounds were lovely and well maintained. And they have cats! If it weren't for the great staff and the cats, they would have gotten a 2.5 rating.

The good: - Friendly and welcoming staff. - Great views around the property and accessibility to the ocean. - Kids club and many activities for them. - Swimming pool and bar. - Well equipped gym. The bad: - The room needed a makeover. It was antiquated and there wasn't enough lighting, needed new fixtures. - The wifi coverage was extremely poor and was barely available in certain areas around the resort. - Drinking water bottles weren't provided and had to be purchased or filled from the bar. - The staff were overworked and the fatigue was visible in their service. - The buffet food options were repetitive, bland and underwhelming at times. - There weren't many options for indoor/ outdoor games for adults. - At one point it seemed that the resort wasn't prepared or well equipped to accommodate or facilitate a high footfall of guests. - The coral and sunset cruises were disappointing.

Great service, location and food