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Reviews of Hilton Vancouver Metrotown

4 out of 5
Hilton Vancouver Metrotown
6083 McKay Ave, Burnaby, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 540 out of 1000 reviews" "
Rating 8 - Good. 295 out of 1000 reviews" "
Rating 6 - Okay. 89 out of 1000 reviews" "
Rating 4 - Poor. 43 out of 1000 reviews" "
Rating 2 - Terrible. 33 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Michelle

Traveled with group
Disliked: Staff & service, amenities
staff should have more knowledge of the area to provide better information to the guests
Stayed 3 nights in May 2024
Response from CT on May 27, 2024
Thank you for taking the time to share your feedback. We genuinely appreciate all comments, whether positive or negative, as they help us improve our services. We're sorry to hear that your experience with us didn't meet your expectations.To better understand your concerns and address them effectively, we would greatly appreciate it if you could provide us with more details about your experience. Please feel free to reach out to us directly. We look forward to the opportunity to serve you better in the future.

4/10 Poor

Shirley

Liked: Amenities
It’s too bad the hotel didn’t have any outdoor parking for a small truck by the hotel. It ended up we have to park far away. It’s such an inconvenient hotel.
Stayed 1 night in May 2024
Response from Allen on May 26, 2024
Thank you for your feedback.

10/10 Excellent

MINZHE, Bellevue

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall experience was very good. Clean, new, modern hotel. Food and light rail in walking distance. the customer service was generally good and pleasant to talk to. The only inconvenience is the garage. The parking space is a dedicated space, but the access to the space has to bo through public parking areas, and you may experience traffic jam. It can be a bit confusing as well. But once you figure out the best parking "route", you'll find no issue at all.
Stayed 2 nights in Apr 2024
Response from Allen on May 26, 2024
Thank you for your feedback and we hope to see you again very soon.

10/10 Excellent

Anna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for a work trip. Wish there were more breakfast options nearby, otherwise good!!
Stayed 3 nights in May 2024
Response from CT. on May 24, 2024
Thanks for staying with us and we are glad to hear that you enjoyed your stay. Looking forward to seeing you again.

6/10 Okay

joy

Liked: Cleanliness
Stayed 3 nights in May 2024
Response from Allen on May 23, 2024
Thank you!

4/10 Poor

Xi

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Old and small. Cleaning isn’t great, hairs all over the place from last tenant, towel has red stain. No complementary bottle water since day 2 probably because we bought our own water and left in the room. Parking is a nightmare as others mentioned. Don’t recommend.
Stayed 4 nights in May 2024
Response from Allen on May 21, 2024
Thank you for your feedback we will share this with our Director of Operations.

10/10 Excellent

Jun ho

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Allen on May 23, 2024
Thank you!

8/10 Good

Edmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Allen on May 22, 2024
Thank you!

4/10 Poor

Nahid

Traveled with family
Disliked: Amenities
Not the hotel that we expected
Stayed 2 nights in May 2024
Response from Allen on May 12, 2024
I'm sorry to see that we did not meet your expectations. Can you tell me more?

6/10 Okay

Wilhelm

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Just an average experience nothing fancy
Stayed 3 nights in May 2024
Response from Allen on May 12, 2024
I'm sorry to see we did not meet your expectations. Thank you for your feedback.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Allen on May 12, 2024
Thank you!

2/10 Terrible

Brandon

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was dirty, sticky stains, coffee spills and long hairs in the bed and on the pillows. Waited 30 minutes for a seat at the restaurant, there was no staff clearing tables. Other guests were complaining constantly. We finally got a table 20 minutes before breakfast was ending, no servers showed up to take our order so we ended up walking out.
Stayed 1 night in May 2024
Response from Allen on May 5, 2024
Thank you for your feedback we will share this information with our management team.

8/10 Good

Judy Choi or Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very close to shopping and public trasportation. Overall, the staff was very nice and the rooms were clean. One thing to note is that the rooms were not ready when we checked in. This seems to be an ongoing issue with other guests as well. Checkin time was 4pm but rooms were not ready until 6pm or later. Not sure if this is mismanagement by allowing guests to have late checkouts or understaffing the cleaning crew. This needs to fixed immediately. It is not a good experience when you have to wait well into the late evening for your room.
Stayed 2 nights in Apr 2024
Response from Allen on May 2, 2024
Thank you for your feedback and we are happy to see you enjoyed your stay.

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Xxx
Stayed 2 nights in Apr 2024
Response from Allen on May 2, 2024
Thank you!

10/10 Excellent

Jared

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from CT. on Apr 28, 2024
Thank you for the rating. Looking forward to welcoming you again.

10/10 Excellent

chase

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , nice, good area.
Stayed 2 nights in Apr 2024
Response from Allen on Apr 23, 2024
Thank you!

6/10 Okay

Emily

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
The shower was so poorly designed and the bathroom floor was covered in water every time.
Stayed 2 nights in Apr 2024
Response from Allen on Apr 21, 2024
Thank you for your feedback.

10/10 Excellent

Anh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience. friendly staffs
Stayed 2 nights in Apr 2024
Response from CT on Apr 20, 2024
Hi Anh, Thank you for giving us the opportunity to provide you with a very good experience. We look forward to welcoming you to our hotel. Thank you again.

10/10 Excellent

Jose, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff specially front desk and bellman.
Stayed 2 nights in Apr 2024
Response from Allen on Apr 19, 2024
Thank you and hope to see soon.

10/10 Excellent

Benjamin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and easy to access hotel. No complaints.
Stayed 5 nights in Apr 2024
Response from CT on Apr 12, 2024
Thank you for your full score and the feedback. We will continue our outstanding performance while looking forward to welcoming you back in the near future.

10/10 Excellent

Hongwei

Stayed 2 nights in Mar 2024
Response from Allen on Apr 21, 2024
Thank you!

8/10 Good

Jason

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice and a very close walk to the mall. The staff were great :) at check in and in the breakfast buffet. The room had a pretty nice view, and it was clean! Nice layout! The pool is an outdoor lane pool, so not very much fun for kids. Overall, it was a nice visit, thank you!
Stayed 1 night in Mar 2024
Response from Allen on Mar 29, 2024
Thank you for your feedback. We are happy to see you enjoyed your stay with us and the area.

10/10 Excellent

Amelie Diane

Stayed 3 nights in Mar 2024
Response from CT on Apr 17, 2024
Thank you for the perfect score. Look forward to welcoming you in the near future.

10/10 Excellent

Kaylon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is quiet and clean, the staff were fantastic
Stayed 1 night in Mar 2024
Response from Allen on Mar 24, 2024
Thank you!

10/10 Excellent

Yee Ling

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel sits in a busy area, you can get to pretty much everything, supermarkets, pharmacies big or small eatery and much more. Parking space is very tight for a large size vehicle
Stayed 5 nights in Mar 2024
Response from Allen on Mar 22, 2024
We are happy to hear you enjoyed the area.

4/10 Poor

Melanie

Traveled with family and small children, Traveled with family
Disliked: Staff & service
Costumer service was terrible. Extremely disappointing experience. Front desk staff was not helpful and unfriendly .
Stayed 1 night in Mar 2024
Response from Allen on Mar 20, 2024
I apologize that the service was not to standard, thank you for your feedback.

10/10 Excellent

Neil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People was friendly. All around was a very good experience. Will come back again
Stayed 1 night in Mar 2024
Response from Allen on Mar 10, 2024
Thank you!

6/10 Okay

Mark

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It was super busy thus the cleaning staff couldn’t keep up. Our room had hair all over, a toothbrush and comb found on the floor etc
Stayed 2 nights in Feb 2024
Response from Allen on Mar 6, 2024
Thank you for your feedback we will share this with housekeeping department. We are sorry that your room was not up to the Hilton standards.

6/10 Okay

Teena K

Traveled with partner
The internet was hard to connect or wasn’t strong enough for me to log on
Stayed 2 nights in Mar 2024
Response from CT on Mar 4, 2024
We are sorry for the inconvenience. We hope that you had brought to our attention during your stay so that we could ensure you the issue would have been resolved. We hope to have a chance to serve you better next time. Thank you for staying with us.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Allen on Mar 4, 2024
Thank you!

10/10 Excellent

Dima

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Allen on Mar 3, 2024
Thank you!

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth
Room is not ready for check-in (no slipper, no toothbrush, no toothpaste). Lights switches are hard to operate (hardware issue). Dust could be observed on alarm clock. Chair looked unclean (seem liquid was poured on it before). Electric sockets are all in North America standard, or perhaps international travelers aren't their target? Hot water supply in washroom sink was not stable (suddenly very hot). Positive thing is that Front Desk was responsive to issues.
Stayed 7 nights in Feb 2024
Response from Allen on Feb 28, 2024
Thank you for your feedback

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from CT on Feb 28, 2024
Thank you for the rating. Hope to see you again.

8/10 Good

Siobhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Allen on Feb 28, 2024
Thank you!

4/10 Poor

Allan

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Allen on Feb 27, 2024
Thank you!

8/10 Good

Jianna

Stayed 1 night in Feb 2024
Response from Allen on Mar 20, 2024
Thank you for staying with us.

8/10 Good

Leah

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and friendly
Stayed 1 night in Feb 2024
Response from Allen on Feb 25, 2024
Thank you!

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Allen on Feb 25, 2024
THANK YOU!

10/10 Excellent

Nadine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024
Response from Allen on Feb 18, 2024
Thank you!

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
wonderful staff at breakfast
Stayed 1 night in Feb 2024
Response from Allen on Feb 19, 2024
Thank you!

10/10 Excellent

Chris

Stayed 1 night in Feb 2024
Response from Allen on Feb 18, 2024
Thank you!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Allen on Feb 18, 2024
Thank you!

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room breakfast buffet not recommended
Room was very nice and clean I was charged an extra $50 when I arrived on top of what I paid to hotels.com for the room I assumed it was a damage deposit or something but so far it hasn’t been refunded on my credit card. I had the breakfast buffet the scrabbled eggs Sausages and pancakes were terrible probably the worst I’ve eaten The hash browns were really good If I stay there again I think I’ll order off the menu hopefully the breakfast menu would be of better quality than the buffet
Stayed 1 night in Feb 2024
Response from Allen on Feb 14, 2024
Thank you for your feedback I will share the information with our restaurant. For the security deposit it can take up to 4-5 business days to see it released from your credit card company.

10/10 Excellent

S

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to Metrotown. My daughter and her friends shopped at Metrotown and then headed to the hotel on their own. So safe and accessible. She has a great birthday staycation at the Hilton.
Stayed 1 night in Dec 2023
Response from Allen on Feb 6, 2024
We are happy they enjoyed their stay with us.

8/10 Good

Min Xin

Stayed 1 night in Jan 2024
Response from Allen on Mar 20, 2024
Thank you for staying with us.

8/10 Good

Laura

Business traveler
Liked: Cleanliness, staff & service
Rooms are old and outdated. Basic simple toiletries no slippers.
Stayed 2 nights in Jan 2024
Response from Allen on Feb 6, 2024
Thank you for your feedback.

10/10 Excellent

Georgina

Business traveler, Traveled with family
Liked: Property conditions & facilities
The a staff was very friendly, the room was clean and the building was in good condition. Very walkable to stores and sky train station.
Stayed 1 night in Jan 2024
Response from CT on Jan 31, 2024
Thank you very much for the perfect score and feedback.

6/10 Okay

Barbara

Stayed 1 night in Dec 2023
Response from CT on Jan 31, 2024
Thanks for the rating.

10/10 Excellent

Qing

Response from CT on Jan 31, 2024
Thanks for the perfect rating.

6/10 Okay

Jolly

Stayed 3 nights in Jan 2024
Response from Allen on Feb 8, 2024
thank you for staying with us.