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Reviews of Hotel Zaci

3 out of 5
Hotel Zaci
Calle 44 #191 x 37 y 39, Col. Centro, Valladolid, YUC

Reviews

7.4

Good

Rating 10 - Excellent. 69 out of 236 reviews" "
Rating 8 - Good. 86 out of 236 reviews" "
Rating 6 - Okay. 39 out of 236 reviews" "
Rating 4 - Poor. 18 out of 236 reviews" "
Rating 2 - Terrible. 24 out of 236 reviews" "

7.8/10

Cleanliness

7.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Isabel

Disliked: Cleanliness, staff & service, property conditions & facilities
Sin aire acondicionado, sucio, rollo desecho, ruidoso, mala atención
Stayed 1 night in Feb 2024

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location of Hotel Zaci! Easy access to the square, touring, and shopping. Hotel is very clean. Some confusion around breakfast and if they were serving or not.
Stayed 2 nights in Jan 2024

4/10 Poor

Jo

Traveled with partner
Disliked: Amenities, property conditions & facilities
Gardens and pools and restaurant were nice, they tried to re-create a little piece of jungle on the edge of the city. However, based on the high price of the rooms, we expected luxury accommodations, which it is most definitely NOT. Stick and thatch bungalows provided no barrier from the noisy environment. We didn’t sleep at all because of traffic noises, barking dogs, and loud music all night long. The room are so basic, not even a comfortable chair nor drinking glasses in the room. Very minimal bathrooms. Difficult stairs to upper units. We had booked for two nights, but left after one, because we felt that we literally had been camping….NOT what we had expected. They were adamant about not giving a refund, so we will take it up with credit card company. Their room charges are ridiculous….we paid six times what we paid for any other nice hotel rooms on our trip. Would NOT recommend for older people. Also you can pay a daily fee to use the underground pools, and not have to sleep there.
Stayed 1 night in Jan 2024

10/10 Excellent

Jerry

Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

rodrigo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like where is the property, everything very close to downtown!!
Stayed 1 night in Apr 2023

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very pretty atmosphere. So easy to access all areas of Vallodolid. Very clean in all public areas and rooms.
Stayed 2 nights in Mar 2023

10/10 Excellent

paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Friendly staff. Very little English spoken.
Stayed 1 night in Feb 2023

6/10 Okay

Cameo

Traveled with partner
Liked: Staff & service
Pro: location is good, nice open courtyard, wifi, comfortable bed, hot water was ok but not that warm. Con: rooms are dark and noisy, our toilet did not work we had to fill the garbage can with water and pour it into the bowl in order to flush it, the drain pipes in the shower really smelt awful, window open in bathroom for venting that you cannot shut.

2/10 Terrible

Nelson

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very run down and it is dirty. The staff is noisy, yelling all over the place. I found the front desk staff very rude at check-in time when I asked whether I could use the bathroom. Stay clear of this place if you can.
Stayed 1 night in Dec 2022

4/10 Poor

Moshe

Stayed 2 nights in Dec 2022

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Sep 2022

8/10 Good

Rosario

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very convenient location. There are a lot of different things to do around this city.
Stayed 4 nights in Aug 2022

2/10 Terrible

Gary

Traveled with group
Disliked: Staff & service
No hot water, no wifi, staff really unpolite, no breakfast, no coffee.
Stayed 2 nights in Feb 2022

8/10 Good

Scout

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel Zaci was simple but clean and very central to all activities in the city. The parking was private and pool was clean. Would recommend. Cons- The night front desk clerk tried to charge triple the amount and rip is off as well as give us a lower exchange rate until our guide told her no. She was rude.
Stayed 2 nights in Jan 2022

8/10 Good

Pierre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bon rapport qualité-prix dans une ville où les prix se sont envolés.
Stayed 2 nights in Jan 2022

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It is ok for the price and 1 night stay. But I would not stay there again. Staff at the reception was very nice, but the building and rooms are old....
Stayed 1 night in Dec 2021

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valladolid Getaway
Stayed 4 nights in Oct 2021

8/10 Good

Jhoan, Hialeah

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
La ubicación del hotel es muy céntrico y a 5 minutos caminando de la plaza principal de la ciudad. Las habitaciones son cómodas con aire acondicionado y ventilador. Las cámas y colchones cómodos. No ofrecen desayuno y hay un buen estacionamiento gratis en el hotel. Es muy limpio y siempre están haciendo limpieza y el área de la piscina muy acogedor. El único problema es que el personal de la recepción no es muy amigable y no tienen predisposición a ayudar, la actitud del personal es no la mejor. Cuando requieres algo nunca están con ganas de ayudar. De ahi el hotel es muy bonito y lo recomiendo. The hotel is very central and only 5 minutes walking distance to the main square. The rooms are comfortable with air conditioning and fan. Comfortable bedspreads and mattresses. The room was clean. The room was clean and comfortable. My unique complain is y the front desk staff, they are not helpful with the requests and they are not able to do your stancy comfortable, in the other hand The house keeping staff is really nice and helpful.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent will stay here any time I’m in the area
Stayed 2 nights in Aug 2021

2/10 Terrible

adrian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019

8/10 Good

MONIQUE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
À recommander
Super bien situé au centre ville et à côté du terminus d'autobus Piscine fort agréable et très appréciée Hôtel avec les chambres dans cours intérieure donc très au calme
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Hotel Zaci for two nights with our two children. It was clean, the service was friendly and kind, the location was ideal (close to ADO bus station). The children loved swimming in the pool. The Wifi was very good. Only good things to say about this charming hotel.
Stayed 2 nights in Mar 2019

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay in Valladolid
Hotel Zaci is a gem. So lovely! Comfortable beds, clean and quiet. We were near the zocalo and great restaurants, especially El Atrio. Can't wait to return.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Dec 2018

8/10 Good

blank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value, clean, 8 min walk to ADO station centrally located
Stayed 3 nights in Sep 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

2/10 Terrible

Reuben, NJ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My room was gi en away
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Cleanliness
Hotel is great location for buses, Taxis to ruins or to other destinations. Church and park are walking distance. But if your looking for a 5 star this hotel is Not it. .
Stayed 2 nights in May 2018

8/10 Good

Elizabeth

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Nice pool
A very very firm bed! Not very comfortable. The room was great otherwise. Lots of space and places to put belongings. The wiring for the plugins might be shoddy because our phones did not charge properly. Beautiful courtyard and pool area and great location close to bus station. Front desk staff were not the friendliest but we had no real issues. Would stay again if in Valladolid.

8/10 Good

Yo

Liked: Cleanliness, room comfort
When you become too late
It was getting dark after the self-tour return from the town of Izamal. I decided to eat near the plaza of the city of Valladolid, naming after the capital of Spain then. During meal I tried to get a hotel nearby ended up to this hotel. Hotel was located two blocks from what Google map had given me. Parking was in the rear so I had to drive two small blocks around due to one way streets. The hotel is well maintain and clean. However, hot water was not available.
Stayed 1 night in Feb 2018

4/10 Poor

John

Disliked: Staff & service
Unfriendly service
Most odd! We stayed here last year and it was wonderful: clean rooms, friendly staff, good location. This year, we arrived after check-in time and were given a room that hadn't been cleaned. When I asked to change rooms, I was told there were no other rooms free, which was clearly untrue. With two tired kids, I had to press the point before we were finally switched. It didn't help that they had our reservation for a second day: thankfully, I'd printed our reservation. But three extended discussions with two different people left a bad taste.
Stayed 1 night in Dec 2017

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place!
Beautiful property for our family trip. I highly recommend. Great location and the staff was very kind and helpful!
Stayed 2 nights in Dec 2017

6/10 Okay

Manuel

Liked: Cleanliness, staff & service
Great potential.
Beautiful hotel and great facilities. They really need to do something about the air conditioner, couldn’t sleep with the helicopter sound the a/c did consistently.
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2017

6/10 Okay

Nils, CDMX

Disliked: Staff & service
Nice hotel a Little bit sloppy
It’s not the best hotel but the location is great
Stayed 3 nights in Nov 2017

4/10 Poor

mew, Toronto, ON

Liked: Cleanliness
Disliked: Property conditions & facilities
It’s Okay.
My stay was okay. The positive is the location, it’s very close to the bus station. It’s a nice property with a pool. The negative: the restaurant was closed down, the air conditioning was VERY loud and the hotel grounds flooring can be EXTREMELY SLIPPERY when it rains.
Stayed 2 nights in Sep 2017

4/10 Poor

chris, nyc

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No WIFI!
Hotel's WIFI didn't work at all! People at the front desk were not helpful.
Stayed 1 night in Jul 2017

8/10 Good

kyra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Christi, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back
The courtyard is breathtaking. The pool is wonderful. The beds are comfortable. The staff is beyond friendly. Breakfast is reasonably priced very filling and a delight to eat right next to the pool. The next time we are in the city we will definitely be staying here.

8/10 Good

Vikki

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Desk personnel could have been nicer.
Lovely little hotel but rude girls behind the desk. One yelled at me when I couldn't read the painted letters on the leather of the room key. Also they said they had no booking until I proved it with my confirmation. All the other service people are lovely and the room clean.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
So so Zaci
A/C noisy, only 2 towels, on the other hand clean.

10/10 Excellent

nell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay again
Very pleasant hotel and staff. Courtyard style hotel with garden and pool..good for siesta time. Location near the bus station and the square make walking to most of town easy. Great value for money.

4/10 Poor

Judith

Liked: Cleanliness, staff & service
Disliked: Room comfort
Budget Hotel
Most of the hotels were full when I made my reservation, so I chose Hotel Zaci based on availability, location (right around the corner from the bus station and I was arriving by bus) and it is close to the central part of the town. I also liked that it had a pool, air conditioning, and offered drinking water to the guests. Considering the nightly rate, I would say you get what you pay for. The room itself was clean, but had a sewage smell coming from the bathroom. The air conditioner was very old and noisy, however it did work. The pool had only 3 lounge chairs and they had parts broken off. The worst part for me was the bed, which was so hard it was painful and I had a terrible night's sleep. Since I was going to be there 4 nights, I opted to check out early even though I'd paid, and find a more comfortable place. Then I was able to enjoy my time in Valladolid.

8/10 Good

Roberto, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent, centrally located n cozy
Could use some remodeling but nothing really bad about it, it's comfy and cozy hotel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, well located
Superior Rooms are very nice, amenities, it's my second time at the hotel

8/10 Good

Mark, Cozumel, MX

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Easy Walking Distance to Most of the Town
It doesn't look like much from the outside, but the courtyard area and the rooms are nice. Staff was very friendly. We had breakfast at the hotel which was also good. Rooms are basic and very clean. They provide 2 towels per room and no hand clothes for the shower. The maid cart was nearby so we simply took a couple of towels off the cart. AC is via a noisy through wall unit. Ours had pigeons sitting on the outside part of the AC most of the time. We had a ceiling fan, but it only had one speed and it was wobbly and noisy so we didn't use it. We used this as a base of operations to visit the town and it was easy to get in and out of. They provide parking in the rear of the building. I'd stay there again.
Hotel Courtyard
Downtown
Downtown
Downtown

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Good. We stayed 3 nights and switched room the 3rd night because the air conditioner was super loud. Good pool, good location and nice staff. This is a fantastic city to explore.